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Cannot scan Error message in scanner setuup: Cannot find scanner. The computer recognizes the printer because I've just printed out a word document. I'm running OSX Snow leopard 10.6, 2.8 GHz Intel Core 2 Duo, 2GB 800 MHz DDR2 SDRAM

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Scanner is disconnected or Turned off.


Try going to manufactures web site and downloading drivers for the printer from there. Also you might check your device manager to see if the unit is being recognized by your computer. it should show up iunder USB or Printers. I had an Epson that did the same thing but mine was a wireless and I had to re-establish coneection and go through setup again to have my IP address recognized. Most of the time plug n play will pick up the new device.

You might also try running security and windows updates on your computer, there might be an update that is keeping the computer from recognising the printer anymore.

Its just a start of what could be going on, hope its an easy fix.

May 29, 2012 | Canon PIXMA MP495 InkJet Printer

1 Answer

I just bought A Kodak esp 3250 series AIO printer. I can print from computer, copy and all that but whenever I try to scan to computer or even preview scan I get a error saying :An error occurred while...


Try a new USB cable. Scanners require bidirectional communication with the computer and thus can fail when printer itself works. (If you use a print server or USB hub, try a direct connection.) Also try changing USB ports.

Another thing to try is to remove the TWAIN driver and reinstall it. This requires the original software CD from Kodak.
1. From your computer desktop, click Start > Run. (In Windows 7, type run in the search box then click on Run.)
2. Type %windir%, then click OK.
3. Double-click twain_32.
4. Right-click Kodak, then select Delete.
5. Insert the KODAK All-in-One Printer Software CD into the appropriate drive, then go to D: > printer > scanner.
NOTE: The CD is indicated by D: above. The CD drive may be a different letter on your computer.
6. Double-click aioscannr.msi, then follow the instructions to remove it.
7. Go to D: > printer > scanner, then double-click aioscannr.msi, and follow the instructions to install the file.
8. Open Home Center Software:
a. Select Scan Documents and Pictures.
b. Scan a document.

Unfortunately, if the error persists, the scanner may need service. Contact Kodak: http://www.kodak.com/go/contact .

I hope this helps.

Cindy Wells

Jan 06, 2011 | Kodak ESP 3 Multifunction Printer/ Copier/...

1 Answer

My hp deskjet printer can not copy or scan


Error message?
Just put something on the scanner glass and press the print button in the printer itself, leave the computer alone.
Did it work? if so... there's something wrong with the HP software, re-install.
That machine takes copies without the computer on, so, it should work.

Sep 12, 2009 | HP DeskJet F380 All-In-One Printer

2 Answers

How to print a regular document from Microsoft Word, Excel.


Instead of pressing the start button to print, you need to press the small ON/OFF button. The start button works to copy/scan. But to print, you will need to turn the printer on first. Once the printer is on, the computer should recognize it fine and allow you to print from your applications.

Jul 13, 2009 | Kodak EASYSHARE 5300 All-In-One InkJet...

1 Answer

Unable to Scan documents


If the software is installed correctly it should scan from the scanner, otherwise i would suggest using the scan button on the software screen. Make sure all your drivers are up to date!

May 22, 2009 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

Scan failure


try scanning from your printer/scanner program on the computer. My scanner will not work stand alone, but does work this way

May 11, 2009 | Office Equipment & Supplies

1 Answer

Connection issue between XP Pro and HP C6180 all-in-one


Hi Lynn,

Unfortunately, HP.com doesn't have a very satisfying online solution to your problem. Still, there are a few things you can try.

The first is a general diagnostic check of your scanner. HP provides a doc that takes you through some steps, many of which you probably already tried, to see if it's a simple fix:

An error occurred while communicating with scanning device

The next document is a set of diagnostic steps to address errors trying to scan to a PDF:

An error occurred while trying to scan to a PDF

I don't know if the current situation was created by a fault in the device or some recent change in your configuration settings. I do know you can use the HP Director software installed on your computer to set the scan destination settings:

Settting "Scan To" Destination using HP Director

Those were the most relevant solutions I could find for you. I hope some of this information is helpful. Good luck.

-Trip

Oct 07, 2008 | HP Photosmart C6180 All-In-One InkJet...

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