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We had a paper jam which immediately turned the printer off. After we removed the paper, the printer still won't turn on, even though it is connected to the computer and is on-line. How can we get it to turn on again.

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What make and model of printer? There are usually specific instructions for clearing a paper jam or resetting the printer available at the manufacturer's support site online. See hp.com, canon.com, etc.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!


Posted on Sep 06, 2009

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I have a P915 printer that even though there is paper loaded and no paper jam the paper won't feed. It will start to run and the message "add paper" appears. It appears the "feeder...


There could be some sort of foreign objects that fell into the paper feed system. Remove the sheets of paper from the printer. Grab a flashlight and look into the feeder for any debris. If you are capable and willing, you may carefully turn the printer upside down so any foreign objects will just freely roll out from the feeder.
Re-seating your cartridges may also help resolve the problem. Remove and properly reinsert your cartridges in the cartridge carrier. Turn off/on your printer to reset it.

Apr 15, 2011 | Lexmark P915 InkJet Photo Printer

1 Answer

Paper jam


The way you describe your error, it seems that there is still some residual paper stuck inside the printer that may cause subsequent paper to be mis-aligned.

Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

NOTE: Please rate our help to keep this free service online.

Jan 07, 2010 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Turned it on and it says paper jam. There is no


Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

NOTE: Please rate our help to keep this free service online.

Dec 22, 2009 | HP PhotoSmart C4280 Laser Printer

1 Answer

The paper crinkles and jams. I have opened the from escape door and the paper feed through OK but does make a tick on the leading edge of the paper 2 1/4 Cm from the right edge. It looks a though there is...


Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

NOTE: Please rate our help to keep this free service online.

Dec 15, 2009 | Lexmark E220 Laser Printer

2 Answers

When we put paper in the printer it goes cricked


Lexmark printer have paper roller problem take printer for once service

Jul 25, 2009 | Lexmark X1270 All-In-One InkJet Printer

1 Answer

When I turn my printer on (HP J4680) it always tries to load a paper and immediately jams (even if I cycle power an unplug). I cannot use it anymore....


If you disconnect the printer from the computer and your printer stops trying to feed paper when you turn it back on, then this solution likely won't help you.
  1. Disconnect the printer from the computer.
  2. Disconnect the power supply.
  3. Turn the printer back on.
  4. If the printer tries to load paper and jams again, your printer is trying to recover from a paper jam, so try this video. I'm betting if you follow the instructions in this video, you'll resolve a jam in the printer and solve your problem.

Jun 20, 2009 | HP J4680 Office Jet All-In-One Printer

2 Answers

Paper jam ,no paper jam found Dell 1815dn


give this a try

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Jun 01, 2009 | Dell 1815dn All-In-One Laser Printer

1 Answer

Paper jam when no paper has been anywhere near it, 1/2 INSTALLED


  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Mar 27, 2009 | HP Photosmart C5280 Printer

1 Answer

Paper jam 11


Step1
Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred. 
Step
2
Turn off the printer. 
Step
3
Remove any paper trays. Inspect them for wrinkled or damaged paper. 
Step
4
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge. 
Step
5
If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it. 
Step
6
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly (see A). The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam. 
Step
7
If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though. 
Step
8
Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on. 
Step
9
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

Nov 07, 2008 | Copystar CS-1815 Printer

1 Answer

When printing from the computer a piece of paper became jammed inside the printer; this has been removed but the printer still won't print even though the USB cable is securely in place.


the printer maybe still jammed. try to turn off the printer and disconnect it from the pc.

then turn on and connect it again.

if this not work, you can reset the printer somewhere.

CS.


May 18, 2008 | Computers & Internet

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