Question about Saeco Vienna Digital Coffee Maker, Espresso Machine
We have had our Saeco Vienna Digital for almost 5 years. Pretty good compared to most of the reviews I have read for this product. We have had to send "our baby" in for repair twice. One time it was a ring that needed to be replaced, I believe it cost us about $115.00, and the second time it was the computer which put us back $250.00 We love our machine so much and are so dependent on it, we just wanted it fixed. It's been working fine for almost the past 2 years now, I keep it immaculately clean. The past couple of days, our water tank kept on leaking. Today, when we went to make coffee, the coffee got ground, you hear the water prebrewing, but NO COFFEE COMES OUT! I am having serious withdrawal right about now. I want it fixed! So I cleaned all the components as usual, tested it a few times and nothing. Any assistance is really appreciated. Thank you for your time!
First when the watertank is leaking its usally not the tank itself but the gasket were you but the watertank down in.
About that the coffe wont come out i dont agree that you have to clean the coffegrinder.
First i would trie and set the grinder to more coarse grinding and see if that helps.
second i would trie and clean the filter on the brewing unit. take it off and clean it on the back side. remember not to use the tool you get with the machine to fasten it again as that will probebly brake the brewing unit.
Posted on Jul 11, 2008
Two things you point out. One is water tank leaking- where is it leaking? Is it cracked?
The other problem you point out is that coffee is not coming out but do get water- which could be that the grinder needs to be cleaned (internally) by an authorized SAECO Service Center .
Contact Saeco USA Inc. to located a Service Center near you at 800-933-7876 (toll-free), ask for customer support, or contact SAECO via e-mail at : firstname.lastname@example.org
Posted on Jun 19, 2008
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