Question about Dual Electronics CECT P168 Cellular Phone

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I can't receive incoming calls

I just got my new I9...GREAT! but I am not able to receive incoming calls buhuu :-(
Everytime I call from any other phone it says my I9 is engaged, which is not since I it lies next to me and doesn't make a beep.
What did I do wrong?Settings?Network?
Help.

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