Question about Acer Aspire 5050-3242 Notebook

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My pc crashes randomly.

My PC: Aspire M3610-ZE7M
Everytime I launch a game, and wait for 2-5 minutes, my PC crashes and says: Edata is not installed properly.
I deleted Edata and everything that got to do with Empowering people or whatever it's called, and my PC still crashes.
This problem started yesterday when I was playing my games.

Posted by on

  • turtle_z Sep 06, 2009

    Ok, Event IDs: 1 - 6 - 20 - 20 - 33 - 101 - 1000 - 1002 - 1002 - 1013 - 1101 - 4375 - 4609 - 4621 - 6008 - 6145 - 7000 - 7001 - 7009 - 7026 - 7030 - 8003 - 8194 - 9020 - 10005 - 10010 - 11316 - 11704 - 20227.

    I uninstalled it by using the uninstall command, then deleted it.

    I did a disk cleanup, just couldn't scan system files for corruption by the instructions, It kept saying: "Windows can't check the disk while it's in use". So I clicked "Schedule disk check" and restarted my PC.

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  • Master
  • 1,996 Answers

Go into the Event Viewer and see what kind of errors are reported there. Instructions here and here. Let us know what error codes you find.
Did you delete Edata or uninstall it. You should be using the uninstall command from Programs & Features, or you're going to jam up your system.
I'd say it's time to do some maintenance. Clean out your temp files by running disk cleanup, then scan your system files for corruption by following these instrucitons.
That may take a while, but it's worth it if your games run smoothly and don't hang, isn't it?
Then get back to us with the results, and we'll take it from there...

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Sep 06, 2009

Testimonial: "It worked just fine. Thanks!"

  • efs_perpends
    efs_perpends Sep 07, 2009

    Are those all errors or simply events that occurred. If you right click on the event id and choose properties, you'll get more information about the event. If it's an error, there will usually be a link you can click on to get help & support information and solutions to that error. Or you can search it online.

    If you look at the winlogon entry (in event viewer) after you restarted to run chkdsk, you can see the log of what it found.

    I'm going to guess from your comment that the system's not hanging any more. If you have further problems, please write back.

    Thanks!



  • efs_perpends
    efs_perpends Sep 07, 2009

    Let me know what version of windows you're running on that machine...

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