Question about Hitachi 50V500 50 in. HD-Ready LCD Television
The picture has a green overtone to it.You can see all the colors but everything has a green tint. We purchased the tv about two years ago.
You have a defective light engine and here is what you need to do...we just went through this. You need to call Hitachi's customer relation department at 800-654-7013 and tell them the problems your having and that you think it's a defective light engine. They will initially act like they have no idea what you're talking about but will give you the names of some certified dealers in your area to call. Once you have a tech out from the dealer and they confirm the light engine problem (takes less than a minute) call Hitachis customer relation department back and tell them that a certified tech confirmed the problem. All of a sudden, Hitachi will say they are aware of the probelm...imagine that!
Hitachi will call the dealer and confirm this with them and they they will send the light engine directly to the dealer and Hitachi will cover the cost of the part (around $1500). All you will pay for is the install. Our install was $400...worth it to us since we paid $3600 for this TV 3+ years ago and it's been a great TV.
DO NOT let the dealer tell you that you will have to pay for the part. Hitachi knows about this problem all to well and they are replacing the part for free.. Again, you only pay the install. Please deal only with the customer relations department at the number I listed above. If you deal with their regular customer service people, they will have you chasing your tell. Hitachi customer relations will take care of you! Good Luck!
Posted on Dec 13, 2007
I have a 50V710 and after powering on, the two red lights(temp and lamp) flash for one hundred and fifteen times, then the lamp light stays on. The TV never turn on
Posted on Dec 24, 2008
I get tired of replacing the lamp every year. I'm about done with this TV
Posted on Sep 14, 2008
WILL CALL HITACHI AND SEE IF I CAN GET A LITE ENGINE.
Posted on Mar 09, 2008
My tv turned a reddish color, I had to have the light engine replaced.I'm on my forth lamp.This tv has been nothing but a problem.Good luck
Posted on Dec 12, 2007
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