Question about Samsung Washing Machines
The door lock problem could be a main control board issue.if there is water still in your machine take a shop vac and attach it to the end of the drain hose and remove all the water. unplug the machine for a minute or so and plug it back in once all the water has been removed this should unlock the door.the check you drain pump fo and foreign objects that may be blocking it if there is nothing there you may also have a bad drain pump.
good luck i hope this helps
Posted on Sep 19, 2009
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
no easy way to open
disconnect from mains
take top off. feel down the front to where the door lock is and see if you can feel the door peg sticking thro the door interlock. force this with your fingers and with luck the door will open
if can't do this way, break handle off and lever peg with a small screwdriver
you can buy a handle kit complete. fitting this is not difficult - split the door and all will be revealed advise you make a carefull note of where springs go etc before you start stripping it down or take a few fotos if you have a digicam
Posted on Jul 10, 2008
take the kick panel off and reach up the right side where the door lock is. there is a release pull down that releases the door.
Posted on Jan 04, 2009
It won't spin because the door won't lock. The door won't lock because the door lock mechanism is bad. I ran into this many times with the Neptune's when I was working for Sears. It is not a very easy fix. It is a pain to get to that door lock and replace it. You will most likely need a repair person to come out and fix it. I hope this helps you, sorry to be the bearer of bad news. I hope you have a good rest of the weekend though and let me know if you have any other questions. Good luck.
Posted on Jan 25, 2009
This has happened to me twice. Both times I found the drain pump seized up with
1st time) The right rim from a pair of reading glasses
2nd time) A plastic toothpick
Both times the object was in the discharge port of the pump. You can see this by lifting the check valve with the pump removed. Removing the pump is simple. Unplug the washer. You have to remove the drain line from where its attached to the rear of the machine (one screw) to remove the rear access panel which slides into upper and lower slots. You will see the pump with an inlet and discharge line attached. The lines have simple squeeze clamps. When you remove the lines, you will drain the wash basin so have towels and a squeegie handy. Remove both lines and wait until the basin drains. When it stops draining remove the pumps electrical connector by squeezing the release catch on it while pulling it. The connector can only go on one way. Remove the 3 hold-down bolts on the pump baseplate. Remove the pump and lift open the discharge check valve and you'll find something there I guarantee it. Remove with needle nose pliers and re-assemble in reverse order.
This is actually a good design because the computer protects the pump by sensing a higher than normal current draw when foreign debris gets jammed in it. It will trigger the ND (No Drain) code and sometimes lock the door. Always check this first before you call the expensive repair man. If its not a jammed pump it will most likely be the control panel/processor. Good luck and always clean out pockets before loading the washer to prevent this,
Posted on Feb 14, 2009
if clothes are still in washer? and machine has finished cycles? then handle broke so unable to open ??? your best option is to unplug/ and if necessary disconnect water supply hoses then remove the top screws from rear panel which also secure the top panel as you will observe ? then pull backwards top panel and loft off ? you now have access/visual of the door catch inside front machine look?? at the catch and you will see how it locks ? you can lever the catch gently and door opens to fit a new door catch is easy diy and not expensive if you are confident usual problem these break ? is the time delay micro switch sticks with age /moisture try dw40 and work plunger b4 you refit door back after replacing handle/catch assy
Posted on Feb 16, 2009
Tips for a great answer:
Feb 02, 2018 | Samsung Washing Machines
Sep 15, 2015 | Samsung Washing Machines
Feb 07, 2014 | Washing Machines
Nov 03, 2012 | Samsung WF317AAG Front Load Washer / Dryer
Apr 30, 2012 | Samsung Washing Machines
Mar 21, 2011 | Samsung Washing Machines
Aug 30, 2010 | Samsung WF337AA Front Load Washer
Apr 03, 2010 | Frigidaire ATF6000ES Front Load Washer
May 19, 2018 | Samsung Washing Machines
87 people viewed this question
Usually answered in minutes!