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The reset switch on my NS powerwasher has failed twice. the replacement i got from NS was installed by their approved service center in antiock illinois, but it failed to reset the motor. Is there a service center in NE Illinois or SE Wisconsin that can service my washer?

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  • marsam531 Sep 07, 2009

    Add: Power washer is North Star Model #1575541D, SR# 1575541-0400-1049. Pump is Annovi-Reverseri (Italy) XTV 2G.15. Suspected part is Thermal Protection Switch. Approved Repair shop was Antioch Small Engine in Antioch, Illinois. Had the unit in shop 3 months and didnt fix it. Very bad experience with them. My zip code is 60085. Hope yo can help.

  • marsam531 Sep 08, 2009

    Thanx loads. Contacted Northern tool in West Ellis, Wisconsin. They can fix my power washer. I'll let you know what happens. I'll get back to you by 9/17. Sam

  • marsam531 Sep 08, 2009

    Thanx a million. I'll let you know how the situation is finally resolved. Sam

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Hi

I see you are having very bad luck with service on this washer so I'm sorry to hear that. From my knowledge of North Star they usually have fairly good customer support and it irritates me to see you are having these problems.

Firstly the fact that this washer was in the shop for 3 months is totally unacceptable and then to have it fail again after all that is the absolute icing on the cake.

North Star actually provide the following information as a selling point for their pressure washers and please note the toll free support no.

  • You can call personnel at the toll-free product support number where power washers are manufactured: 800-270-0810.
  • Quick-ship on parts orders - All NorthStar™ replacement parts orders ship within 24 hours, in fact, 80 percent ship the same day

  • Given that 80 per cent replacement parts ship same day - I think the shop you used were definitely taking a liberty.

    North Star is part of the Northern Tool and Equipment company. There nearest agents I can find for you are in Wisconsin see link
    http://www.northerntool.com/stores/Wisconsin.htm

    I have also included the general link to the website support section below
    http://www.northerntool.com/contactus/

    I would certainly encourage you to raise these issues with customer support and see if they are willing to rectify the situation for you. You should not be forced to pay for a botched service like this.

    I hope this helps. Please do rate my answer. Many Thanks.

    Posted on Sep 07, 2009

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    What is your zip code? you do know this unit is made specifically for northern tool distributors, so its a good bet one o ftheir centers can service it.

    Posted on Sep 06, 2009

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