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If you encounter "Error Code 5B00" it means that the Printer Counter Protection is Full and it required a reset and Ink wastepad replacement, if you want your printer to work again. There are two ways to reset the Canon MP830 printer, One is by using a Software tool and the other is manually resetting the EEPROM of the printer. Below is the step by step procedure on how to reset your Canon printer.
1. Using Mptool Software to reset Canon MP830 Printer Turn of printer then run mptool software this software automatically detect the printer. Click reset main and reset platen button in the waste ink counter section. If you want to reset the cartridge ink level, click reset black and reset color in the ink counter section.
2. Manual Reset of the printer Turn off the Printers. Press and Hold the button Resume/Cancel then press POWER button. Release the Resume/Cancel button while keeping POWER button on press. Press Resume/Cancel 2 times and then release all the buttons. When the indicator recorded GREEN - click Resume/Cancel 4 times! Turn off and On the Canon Pixma MP Printers. And your done.
Sounds like the power outage was a power surge and destroyed your printer, especially if your printer was not plugged into a power surge protector strip. Check with others in your apartment to see if they experienced the same. If so, your landlord may be responsible and can put in a claim. If your printer is still under warranty, contact Canon. Also, check to see if this item is covered by tenant insurance, if you have coverage. Hope this helps.
I have two of these where I work and have seen this problem occur after power outages. I've been able to resolve it by unplugging the power and usb cable and letting it sit for 10-15 minutes . Plug everything back up and it works again (until the next power outage)
hi i am a certified Canon repair tech for this printer. these machines are prone to power faluire due to power surges. this machine uses very low DC voltages so when you have even a small AC power surge the eletrictronics in this printer get over charged and they blow. most of the Canon machines that i have seen with no power have been the main logic board at fault not the power supply. if the machines are under 13 months old they are still covered under warrenty. you can call Canon at 1-800-OK-CANON and they will locate a repair center near you. hope this helps.