Question about Office Equipment & Supplies
My Lexmark 810 is printing envelopes with colored ink. Need it to be black. Thanks
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Posted on Jan 02, 2017
SOURCE: Lexmark X1185 won't Print Color
On your printer, there is a clean print head adjustment,it is in your menus on the printer itself, It should also be on your print driver in properties. I would try running that up to 5 times before proceding to anything else.
Check and be sure the cartridge expiration date is not exceded. The liquid ink cartridges have an expiration dates. Even though the cartridge is new, Do not rule out a bad or for some reason dryed out cartridge or blocked port at the bottom. If it is indeed brand new and you have the receipt, I honetsly would suspect the cartridge itself.
Ok now, we tried the print head cleaning, and a second cartridge.
Next, I would remove the cartridge, turn the printer off and lightly, very lightly dampn a dusfree cloth with some alcohol, and where the cartridge is located, clean those contacts. reinsert the cartridge and see what happens.
Lastly, you can unplug the printer, remove the cartridges, and place a paper towel under the area where the cardtidge latches in, and dribble in a soapy cleaner, like fantastic, because those inks will dry out in the ports and not allow the ink to flow properly, If you do that, wipe all the excess cleaner up and leave the printer off for an hour or two to allow any remaining liquid to evaporate. Don't use a lot, but trickle it in until you see the ink start to wash out and all the ink is removed.
Take your time, and go from easiest to more difficult. I think that is the process I presented.
Posted on Feb 22, 2008
These instructions are for Windows Vista users - I've never used XP to do this, but I'm sure it's similar.
Go to Control Panel/Printers and select the printer you want. Click "Select printing preferences" on the toolbar above. The options listed might be different for different printers (I haven't checked) but on my Dell printer I go to Advanced/More Options and under the "Complete-a-Print" section there is a checkbox labeled "Use color cartridge for all black printing." I imagine other printers have something similar. It comes out a dark grey/brown color.
Don't forget to uncheck it when you get more black ink!
Posted on Feb 18, 2009
The problem that you are experiencing is caused by the way the text is formatted in most word processing documents. By default envelopes are printed not in black, but a dark gray. This confuses the printer and causes it to use the color cartridge to process gray instead of using the black cartridge.
You can fix this problem with one of two ways:
1. Click on "Start", "Control Panel" and click on "Printers and Faxes." Right click on the "Lexmark Printer" icon and select "Properties." Click on "Printing Preferences." Go to "Quality/Copies" tab and select the option "Print color images in black and white."
2. You can also change the color of you text to a true black in your word processor. This will require you to resort to the word processor's documentation and help files.
Both of these settings will cause your printer to use the black cartridge instead of the color. If either one of these solutions solves your problem, it means your color cartridge needs to be cleaned or replaced. If you feel that the color cartridge should not be out of ink, please follow the steps given below:
Clean Nozzle Procedure:
1. Go to the "Solution Center" and click on the "Maintenance" tab.
2. Select "Clean to fix horizontal strips."
The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps.
If there are gaps in the lines or the print diminishes across the page, you should run the "Clean Print Nozzles" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below:
1. Select "Install color/black cartridge" and remove the cartridge from the printer.
2. Get a damp paper towel.
3. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds.
4. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean.
5. Next dab the cartridge on the towel to make sure that the ink is flowing.
6. Snap the cartridge back into the printer.
7. On your computer, select "Old Cartridge installed."
8. Repeat the "Clean to fix horizontal strips" procedure listed above.
If this procedure does not help, please let us know so that we can continue with technical support.
Posted on Oct 01, 2009
Testimonial: "Thank you. I was on the phone with Lexmark a whole hour last night and they couldn't fix it. This corrected the problem immediately! You are a Wiz"
I was so pissed off that so many on the web had this same problem that I spent many hours trying to get it to work. I am sure that this is not how it is designed to work but my envelopes got printed.First I went under File, Print, Properties to Page Set-up for envelope #10. I also ********** print colour images in black and white which someone else had suggested- although it might not be necessary. I selected quick print but normal should probably work too. I then closed out these two windows. Then under tools, I selected Letters and Mailing, then envelopes and labels, typed in the addresses, went under options and changed the feed from automatic to default tray, which automatically changes the feed method to the 4th one out of 6 which wasn't what I wanted but ignore it. Check off face up. Putting the envelope into the printer was bizarre- it has to be inserted very far into the printer until only 2-3 inches of the envelope stick above the horizontal surface of the printer. It must be inserted into the middle of the paper holder, until it is just 2-3 inches sticking up, and then slide it all the way over to the right where the printer indicates the envelope should be- nice and straight against the right margin. Do not use the movable paper holders that they suggest you swing over to the right to hold your envelope- or printing won't occur for some odd reason. Press O.K. on envelopes and labels and then press print. Good luck- it worked for me.
Posted on Mar 01, 2010
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