Question about Microsoft Xbox 360 Console

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It seems like the x-box 360 is scratching my disks and making them unreadable,

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  • Shibbyjd May 11, 2010

    A few questions: 1.Are the scratches prefect rings on the back of the disc? 2.Do you have your system standing up or laying down? 3.Do you have a harddrive?

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  • 39 Answers

Is the scratchind in a circle around or are they just random scratches

Posted on Sep 09, 2009

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1 Answer

When i tip my xbox 360 it makes a weird noise then scratches the disk until it is unreadable.


Moving the Xbox 360 while turned on can result in the disc spinning against hard plastic resulting in deep circular scratches. When moving the Xbox, make sure it is empty of discs and the power is off. It is recommended to have the Xbox parallel to the ground but you may also stand it up for convenience purposes.

Aug 06, 2011 | Microsoft Xbox 360 Console

1 Answer

I bought the game new and it work good for a while and now it said unreadable .the game is one month old i throw away the receipt so that may be a problem.


If this is the only game you have that has done this, then it probably not something wrong with your X-box. It is most likely that the X-box was moved or bumped while disk was spinning, or it was not seated well and when it started up it spun in the tray for a bit. If there is a ring on the disk thats definitely what happened.If there isn't a ring, check to see if there are any scratches, surface scratch will not make it not play,but if there are any with even the smallest bit of "depth" to the scratch that would also make it not play. It also possible there was some debris on the disk or the tray of the Xbox. In any case if this is the only game that did it then lightly clean tray of X-box and they make a kit that fixes disks that are slightly damaged. Check Gamestop.com or any electronics store. Make sure to tell them it is game not DVD. I this helps you out..Good Luck

Jun 18, 2011 | Microsoft Xbox 360 Console

2 Answers

Bought guitar hero 5 xbox game w/guitar..disk spins and then says unreadable contact support...


Are other games working correctly in your Xbox 360?

Is this a brand new disk? or did you buy used?
if used, check for major scratching on the disk. If scratched heavily you can try to buff out scratches with a lint free cloth, I have also heard that toothpaste could be used for buffing out scratches, but I would only try this as a last resort.

If other games work fine in your Xbox, it's probably the disk. Make sure you have the XBOX version of the game (and didnt accidentally grab the PS3 game instead or something)

If it is the right version of the game and brand new and not working, call Activision and tell them you have a bad disk, if it's brand new I can't see how they wouldn't replace it. Or just return it to the store.

Mar 09, 2011 | Activision Guitar Hero 5 for Xbox 360

1 Answer

Disk unreadable but clean disk not scratached


http://www.youtube.com/watch?v=iOmNtrStDgM
Turned on your Xbox 360 console one day and and when you try to play your game you got the message "This disc is unreadable" OR "Unplayable disc".....??
First determine whether it's a fault with the disc or not, by having a look on the disc itself & make sure it's not scratched and there are no flaws even on it, and try other game discs on your Xbox 360 console .
If your disc is scratched or have flaws try putting other discs in your Xbox 360 console just to make sure it's the disc not the actual console causing the error, If other disc are working fine, refer to the scratched discs page on our website to know what are the steps you have to follow to get it sorted out.
If the disc is not scratched and doesn't have any flaws on it, cleaning the disc and trying it once more may solve the issue, if that doesn't work try to check it by putting other discs in your Xbox 360 console, if they all work that would be definitely a fault with the disc itself and in a case like this you have the right to exchange it from the retailer you bought it from as it's not scratched.
In all cases if other game discs are giving you the same error message "This disc is unreadable" OR "Unplayable disc" you need then to contact Xbox 360 customer support to send your console to get repaired or exchanged.

Jan 03, 2010 | Microsoft Xbox Console

2 Answers

My xbox keeps saying unreadable disk when i put in saints row 2


Well the disc driver obviously works on most of your games except saints row 2. Saints row 2 is in mint condition well i have this problem too with my 360 it reads some games and it doesn't read my other ones well theirs a few ways one is by leaving the game inside of the console and shut it down wait like 5 seconds and turn it back on.
Another is to make sure the laser its self doesn't have dust on it.
And when you put in a disc listen to it as it spins if makes any weird scratching noise its probably the laser hitting the disc a lot of 360s disc have been getting scratched recently due to the fact in microsoft's original design of the disc drive the laser keeps on hitting the disc and scratching it so if thats the case you have to replace the disc drive.
If solutions don't help let me know i might be able to help you more.

Jul 01, 2009 | Microsoft Xbox 360 Console

2 Answers

New XBox 360 putting scratch in games


the problem is the disc drive.
you have to open it up and put some stick foam " like a sticky strip of foam, insulator : on top of the drive .
the problem is that the disc touches the laser assembly while turning cheating a ring on the disc.
i can fix your games as well as the disc drive if you feel like is to complicated.

Jan 02, 2009 | Microsoft Xbox 360 Console

2 Answers

Madden 08


They sell solutions at the store to fix scratched disks. At my local family video they have a service where the fix the scratches for really cheap, I think it was about a dollar a disc.

Jul 08, 2008 | Microsoft Fuzion Frenzy 2 for Xbox 360

2 Answers

Madden 08


does it have a scratch on the disc

Jan 22, 2008 | Microsoft Xbox 360 Console

1 Answer

XBOX 360 ASSESINS CREED UNREADABLE DISK


I do believe its a problem with the disk. The disk may not be scratched or anything but it could possibly something internally wrong with it. I'd take the disk back and exchange it. Hope this helped! Have a great day!

Nov 29, 2007 | Microsoft Xbox 360 Console

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