Question about Tomtom GO 910

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The screen shows an error and says "Device not Present.Please verify."

It powers on ok but it acts like the hard drive has no information on it.Any help very much appreciated.

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  • mucklechuck Mar 11, 2008

    I turned on my new TomTom GO 910 and have a blank screen. Also, I tried to turn the unit off after this outcome, and now it will not turn off. Also tried the reset button....UGH! Oh yeah customer service (by phone) was a joke. geez!

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DO YOU HAVE TOM TOM HOME INSTALLED ON YOUR COMPUTER??

LET ME KNOW

I HAVE A 910 ALSO I CAN HELP YOU

Posted on Feb 20, 2008

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If your hard drive is strapped as master you must connect it to the connector at the end of the cable. ( If there is a second device on the cable it must be strapped as slave.)
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Verify that the hard drive is strapped properly and then be sure it is connected to the drive with the red stripe side closest to the hard drive 4 pin power connector.
At the motherboard end, be sure the cable is connected with the red stripe side adjacent to pin 1. A "!" is usually marked on the motherboard next to the pin 1 of the IDE socket.
Verify that a 4 pin power connector is plugged into the connector on your hard drive and be sure it is fully inserted. .
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If you have any additional questions contact me by clicking on the "Add a comment" link located under your problem description on FixYa. Also, if you believe that this information was helpful to you, please return to the FixYa website and rate my response to your question.
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Hi anarosenfeld.

After researching all the information online, I found that the issue might be due to the Hard Drive or the CD/DVD Drive.

Based on the information provided by you on this email, I suggest that you perform the below steps:

1) Shut down the system if it is on, Remove the Optical Drive. See instruction in this link: http://support.dell.com/support/edoc...htm#wp1179838

2) Power up the system, see if the malfunction is still present.

3) If the malfunction is still present please perform this actions:

4) Shut down the system, Remove the HD and put it back See instruction in this link: http://support.dell.com/support/edoc...htm#wp1180014

5) Then, see if the malfunction is still present.

If the issue still persists even after performing the above steps, please perform the further troubleshooting steps which I have mentioned below:

1) Run the Drive Self Test (Hard Drive Diagnostic).

a) The first step to perform when you encounter errors with the hard drive is the drive self test. Depending on the system, this test can be run either from a CD or from the System Setup (BIOS). When you run the diagnostic test, you will be informed whether the diagnostic is able to test your hard drive.

b) Most recent Desktop, Portable, and Workstation systems have the hard drive diagnostic included in the System Setup. You will find detailed instructions on running this test at the following web address:

http://support.dell.com/support/topi...401E0A55174AE6

2) Hard Drive Cannot Boot, is not Detected or Reports Errors.

a) There are many steps that will help solve or least determine the exact cause of the hard drive errors you might encounter. You'll find easy-to-follow steps at the following web address:

http://support.dell.com/support/topi...=us&l=en&s=gen

Please perform all the steps mentioned above.

Hope this helps.

Please feel free to ask further questions.

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2 Answers

After formatting my pc is unable to run


(1)When you power up the computer press F8 key thne if you are able to see safe mode and other menu then enter in safe mode.Then go to start menu->run type in run "chkdsk /r"
thne press "y" then scan your computer with antivirus. uninstall that antivirus because sometimes it conflict to windows.
then restart computer thne wait untill it check disk and fix errors.
Then you can see desktop screen.
(2)But if you are not able to enter in safe mode then you need windows disk or recovery disk.
Then boot computer with that disk.
For that when you power up the computer press F1 or F2 or "del" key to enter in bios .
Then go to boot option and set frist boot device as your cd or dvd drive.
Then save and exit settings.
Then insert disk in rom then it boot with that disk.
then follow the procedure and enter in recovery console .
Type in console prompt "chkdsk /r"
the press "y"
then it fix error on disk.
Then check in normal mode if still not load windows then follow above procedure again but this time select repair previous windows option so it repairs old windows and you get your old windows .
Let me know if you need further assistance.,
Thanks

Nov 06, 2009 | Computers & Internet

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