Question about Canon PIXMA MP970 InkJet Printer

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Paper jammed whilst duplex printing

Peper jammed whilst duplex printing

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Hello there this may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Posted on Feb 16, 2010

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1 Answer

Jam in duplex area


Its is trick..If its more then two pages print, printer grabs second page even first page in duplex unit., here its confusion. Check with simplex single print, see any paper mismatch error? or printer throwing paper in output bin after successful print?. No.. check fuser out sensor or paper out roller.
Print only two pages matter in duplex, check where paper struck? if paper our roller not grabbing paper back properly in time (slipping while grabbing back) gets jam error.
Always ensure that select proper paper size in printer.Other than this it may major issue, need technical knowledge..& possibilities are less to judge the exact problem..
Keep update us to resolve the issue.

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check between the rollers there will be small bits of paper jammed in that is the reason.

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Brother mfc 8670 paper jam duplex


remove the small, or scratch into pieces inside the duplex to clear the paper jam.

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Iam getting the duplex paper jam error 371 each time i try to print . how do imake the error go. i dont use the duplex at all.


See page 75 of the attached user manual on how to remove a duplex paper jam. If you can't find a paper jam in the duplexer, simply remove the duplex assembly (power off the printer, then power on) and see if that resolves your issue.

(The printer will operate just fine without the duplex assy. installed)
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Sep 12, 2012 | Oki Printing Solutions C9650 Led Printer

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I have a 18 mo old 8500 OJPro wireless that won't advance the paper, makes a clicking sound and gives a false paper jam error. I have seen a split white gear within a black clutch assembly on the left end...


Follow these steps in the order presented to resolve the paper jam. Step one: Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray. CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Remove any loose paper Do not pull jammed paper c02073375.gif c01994705.gif Step two: Clear the jam from the rear of the product CAUTION: Never pull jammed paper from the front of the product. If you can pull it from the rear of the product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the product.
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Turn the product around so that you can access the rear side. Figure 1: The rear side of the productc01617574.gif
  5. Push in the button on either side of the two-sided printing accessory (duplexer), and then remove the duplexer. Figure 2: Remove the duplexerc02051407.gif 1 - Press the buttons on the sides of the duplexer 2 - Pull the duplexer out of product
  6. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them. Figure 3: Gently remove the jammed paperc02073376.gif CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur. Figure 4: Remove scraps of paperc02073377.gif
  7. If you do not see jammed paper in the rear access area, push the buttons on the latch on the rear of the duplexer, and then lower the cover. Figure 5: Open the duplexerc01617577.gif 1 - Latch on rear of the duplexer 2 - Duplexer cover
  8. Remove any jammed paper from inside the duplexer.
  9. Close the duplexer cover.
  10. Gently push the duplexer into the product until it snaps firmly into place. Do not press the buttons on the end of the accessory while you reattach it. Figure 6: Reattach the duplexerc01617578.gif
  11. Reconnect the power cord to the rear of the product.
  12. Plug the power cord back into the wall outlet.
  13. Press the Power button (c01602202.gif ) to turn on the product.
Step three: Print a self-test report Follow these steps to print a self-test report. Printing a self-test report verifies if the hardware functions correctly.
  1. Load unused, plain white paper in the input tray.
  2. Press the Power button (c01602202.gif ) to turn on the product.
  3. Press the Setup button (c01726396.gif ).
  4. Press the Right Arrow (c01185072.jpg ) to select Print Report , and then press OK .
  5. Press the Right Arrow (c01185072.jpg ) to select Self-Test Report , and then press OK . The self-test report prints.

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1 Answer

Our machine shows E051. so what can i do.


The JAM DUPLEX message appears if you remove a sheet of paper from the face down output tray after only one side has printed.
The paper sizes you can use with the duplex printing function are A4, Letter or Legal.

If the paper adjustment lever for duplex printing is not set correctly for the paper size, paper jams may occur and the printing will be out of position on the page.


Open the back output tray.
Use both hands to slowly pull the jammed paper out of the fuser unit.

Close the back output tray.
If the paper jam cannot be cleared, go to the next step.
Pull the duplex tray and paper tray out of the printer.
Pull the jammed paper out of the printer
Put the duplex tray and paper tray back in the printer.


Click solved and vote if problem is solved. Otherwise post again

Aug 02, 2010 | Office Equipment & Supplies

2 Answers

Oki C9300 - paper keeps jamming in the 2 same places, reads either 383 paper jam or non paper sense error. All drums and tonners are new, paper is loaded.


your getting a 383 paper jam, find paper in two different places.
See if it's a duplex related problem. print single sided documents, if that works, try printing two sided documents (it'll be the duplexer) if it only fails while printing duplex.

Also, check the back door. Make sure the back exit tray is closed all the way.

You can also have a paper jam in the duplex unit (open the front door), the duplex unit slides out the front. You can easily remove the duplex unit and run the printer without it.

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HP 1320 duplex printing paper jam


Managed to solve this myself: I disassembled the printer and noticed there was a paper jammed in the duplex tray. Rolls were all ok, but the paper blocked the use of the duplex pathway. For disassembly help check the HP 1320 service manual, which you can find on the net as a PDF.

Jul 14, 2008 | HP LaserJet 1320 Printer

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