Question about Acer (91.47A37.001) CD-ROM Drive

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No dvd/cd rom icon

Cd/dvd rom icon for my acer aspire 4710g is not available on my computer window but on the device manager and setup screen it is availlable.,on inserting a cd into the drive it starts rotating making the sound for opening then it stops. i recently instaled e powering tools and i suspect this could have had some effect on the operation of the cd/dvd rom

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From what I read, Acer Empowering software is no big deal. Some say it's fine, others say nothing worthwhile. If you aren't thrilled with it, you might consider uninstalling it and seeing if it brings your CD-rom back. If you want to keep it or uninstall of Empowering software doesn't work, uninstall the CD-rom and then let Windows rediscover and install it again.

Go into Device Manager, right click on CD-rom and choose uninstall. Close out and restart.

Posted on Sep 06, 2009

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Make sure it has power (ejects). Check Device Manager in Safe Mode by pressing F8 during boot. Right click My Computer > Manage. Select Device Manager > View > Show Hidden Devices. Now delete all DVD/CD-ROMs and reboot. Windows will say "New Hardware Found" and install. Check BIOS by pressing F key (correct F key is noted during boot) and make sure BIOS see's the Optical Drive.

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The great thing about Optical Drives is their standardization, and you normally don't require a driver for initial setup. It is not seeing the drive or the disc is not bootable. Or, both.
You need to make sure it has power. Then check BIOS by pressing an F key noted during boot (F2). The drive must be listed or this is your point of failure. You may have to physically reseat the drive. Next make the CD\DVD first boot and try again. Check disc on a different PC to insure it is bootable.
---------------------------------------------------------------------------------------------Setup from Windows -

Make sure it has power (ejects). Check Device Manager in Safe Mode by pressing F8 during boot. Right click My Computer > Manage. Select Device Manager > View > Show Hidden Devices. Now delete all DVD/CD-ROMs and reboot. Windows will say "New Hardware Found" and install.

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1 Answer

No everybody says delete the upper and lower case filters, i dont have any of them listed. mine says no value set. my cd rom work fine then one day stopped i got to use it four times to watch movies. i...


Click start control panel,administrive tools,computer management,device manager scroll to cd/dvd rom drives right click properties then properties again then tick enable cd digital cd audio for this cd rom device or scroll to dvd regions select the no _ for your specific area
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1 Answer

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Not really much else it could be. Unless our losing the drive.

Comment me back let me know how it goes.
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Cheers

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1 Answer

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In the device manager, select the DVD ROM and UNINSTALL / REMOVE the device.  Restart Windows . . . did this work?  If not, boot into your CMOS and see if the drive is being detected by the motherboard... if yes, look further and make sure the settings for the drive are correct. Make sure that all IDE interfaces are enabled in the CMOS settings (both)

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