Question about Vtech 5.8GHz Expandable Cordless System w/Digital Answering Machine (VT-MI6861) Phone

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Vtech 5.8 answering machine states memory full,won't answer calls

This is the SECOND vtech 5.8 answering machine that has done this to me. I got rid of the first one and bought a new one - only to confront the same problem.

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Posted on Jan 02, 2017

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SOURCE: How do you leaving a voicemail for your answering machine on the Vtech cordless phone?

ARE YOU WANTING TO RECORD A MESSAGE THAT CALLERS WILL HEAR OR ARE YOU WANTING TO LEAVE A MESSAGE FOR SOMEONE YOU CALLED?

Posted on Jan 26, 2008

  • 1 Answer

SOURCE: Answering machine not picking up calls

same here. the personal greeting plays whenever someone calls but there is no beep after the recording and then people can't leave msg :(

Posted on Jun 20, 2008

  • 1 Answer

SOURCE: answering machine

Please tell me how to program my answering machine so a message can be left on our machine.

Posted on Jul 12, 2008

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My Vtech phone answering machine no longer records incoming messages on its base. Help


From the sound of it it I think its either: your mailbox is full or the feature has been turn off accidentally.

Vtech's support recommend the following (I've removed things like 'make sure its plugged in' and 'is your answering system is turned on' etc..)

1 Some answering systems have an announce only option, which plays your greeting but won't record messages. Make sure your system is set to record messages.

2 Your answering system's message capacity may be full. You must erase old messages to make room for new ones.

3 If you have voicemail service in addition to your answering system, your caller's message may be going into voicemail before your answering system picks up the call. Program your voicemail to pick up at least 2 rings after your answering system is set to answer the call.

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There seems to be two separate issues here.

Your phone will not take messages if it the answering system is turned off. See page 37 of the manual: http://www.vtechphones.com/support/general/manuals

You apparently have unheard messages on the voicemail system provided by your telephone company. This system records messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.

You might want to check the ring count on both systems. If they're both set the same, it's possible the phone company's voicemail system is picking up calls before your answering machine.

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There's nothing about it in the manual for the simple reason that the VTech CS6419 is a phone, not an answering machine. The number of rings before the answering machine picks up is determined by the answering machine, independent of the phone. Please consult the documentation for whatever answering machine you have on your phone line.
If you need further assistance, please feel free to post your question again, stating the make and model of the answering machine.

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Perhaps your answering machine needs to be set set to accept messages. Maybe your message machine memory is full of messages?

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The CS6114 isn't an answering machine. It won't pick up any calls on its own.

If you have an answering machine attached, refer to the documentation for that machine or else repost your question specifying the make and model of your answering machine.

If you subscribe to an answering service provided by your phone company, contact them for information and help.

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You must turn off your internal answering machine. There should be an on and off button somewhere on the main base.

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unplugging the unit from the power source and waiting 30seconds seems to be the answer. the answering machine is working and i can call out again.
thanks you to everyone who posted that answer in different parts of FixYa.

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