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Re: printer will not print- blank returns
Make sure carts are placed well and secured.
press menu then start bk copy then four times arrow-up (tel. index). machine switches to maintenance mode. press 7 then 6 then 4 then start bk copy. machine will refresh ink in tubes and ph and do some cleaning. after that press 7 then 6 then 3 then start bk copy. machine will do a power purge. after that leave mode by pressing 9 then 9. Run a quality test print by pressing ink etc. If you still cant see any colors the ph has dryed out. If you see some blocks try a manual cleaning (pressing ink shift to cleaning etc.). If the next test print out still is bad the ph is clogged due to generic ink and cant be cleaned anymore. In both way ph needs replacement.
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Try doing a machine self test to ensure that it is working properly.
Press OK/return to "Machine Info"
Then down arrow once to "Test Print" and OK/Return.
The machine should produce a self test printout. If the machine does not give a print out, try cleaning the paper pick up rollers at the back of the paper tray cavity. Be careful, the machine is heavy.
If a full test print happens - Your printer is working fine and the problem is at the computer end.
It's possible driver installion is faulty or incomplete and you should try re-installing the printer driver. Is it also possible that your printer paper settings are either incorrect or do not match the paper in the printer. Check and match your paper settings in the printer preferences and the paper tray.
Did you run the cart initialization? Try this: (use new carts because it consumes some ink) press menue then start mono (blue) then fourtimes arrow up button (tel-index). machine will be in maintenance mode and lights will flash. press 7 then 6 then 4 then start mono. machine will refill tubes and ph with freh ink and do some cleaning. Leave maintenace by pressing 9 then 9. Do run a quality test print by pressing ink etc. Iy you cant see the letters and colored blocks well the ph has to be replaced. I guess your machine is a 2.5 years old. Unfurtunately brother ph didnt last longer than that time when useing generic ink.