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Hp officejet will not print of fax from connected or remote computer. There is also a scanner failure message. I have unplugged it from the power source and restarted it but it still will not print.

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How do I solve the "scanner failure power off and on again" message for an h.p. 6110 officjet all-in-one printer/scanner/fax?


Hi Paul,

Scanner Failure usually results in Hardware Failure. However there is one step you can try. Try connecting the printer directly to wall outlet or any other power outlet and the issue should be resolved.

Regards,
Sean

Apr 19, 2013 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Fax will not work at all. I have reloaded the software, unplugged and replugged everything, talked with HP(they want a fee to talk) When you turn it on, it is a "fax failure" message. Will not send or...


Try to Run Fax Test
Press the Setup button on front panel
Scroll to Tools - Press OK
Choose Run Fax Test - Press OK
It should print the Fax Test Report.. it will list you the possible cause why you are getting Fax Failure..

If it says Hardware Test Failed..do a Reset on the Printer ( Hard Reset )

this will printer reset the settings to Factory default like your rings to answer will change to default, Speed Dial list will be wiped off

Steps to do :
Disconnect the Phone cord from EXT 1 of printer

while the printer is on, Disconnect the power cord from back of printer. While holding the # and 6 Buttons, connect the cord back and release the buttons after 5-6 seconds..

go thru the alignment process and re-align the printer
Connect the Phone cord back and try to Run the Fax Test and check if everything passes in the list.

Jun 25, 2010 | HP OfficeJet 6310 All-in-One Printer...

1 Answer

Not printing


When printing from the microsoft word document, make sure the printer selected is right. By that, i mean the default printer selected in the printers icon under the control panel should be HP OfficeJet 6100 series and not HP OfficeJet 6100 fax.
So the reason why this message comes up " scanner failure ". is you are either selecting a wrong printer when printing from microsoft word document or probably the printer port is not selected right.

To check the printer port.
Click on start-->control panel-->printer & faxes-->right click on HP OfficeJet 6100 series--> select properties-->Select the top tab called ports-->
Check the ports selected here.
If you have a USB connected printer it should be your printer model with USB settings.
If you have a wireless connected printer it should be your printer model with wireless settings like IP address.

Apr 29, 2010 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Hp officejet 5610 Wont scan . Print. Copy


your printer is dead and is uneconomical to repair. sorry

Jan 25, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

HP Officejet 6310 scans once but then says scanner failure


hi, 

that error message is nothing to do with the software part, it actaully hardware issue try the following, 

1) unplug the machine and connect it to wall outlet directly,
2) unplug the power cord from the printer and press and hold ON for 1 min and release the ON button and plug it back..
3) Disconnect the power cord from the product.Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons and if printer turns off, turn it back ON and wait until it cmopletes its instialization and if still persists, it a hardware failure...............

regards,  raj_p5983

Jan 19, 2009 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Scanner Failure, 'Power off and on' message - therefore, fax will not work


Scanner failure will not let you to make copies nad scan but you will be able to print from computer and receive fax.

Even then try the steps mentioned bellow:

Remove both the ink cartridges from the All-In-One.
Unplug the power cord from the All-In-One as well as the power outlet.
Now move the carriage (carriage is the one which holds the cartridge) Too and Fro till you feel the carriage is moving smoothly.
Then insert the cartridges close the access door.
Plug the power cord directly to a wall outlet without surg protector (If possible connect it to a different power outlet)
Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys
until you see a message a reset (if the screen goes blank then release the keys and turn the power on)
Now try printing Printing from computer,
If you are able to print from computer you should be able to receive faxes.
Try printing a test fax.

Press Menu/Setup> Then press the right arrow key to locate Tools> Then Press Ok> Again press the right arrow key to locate Run Fax Test> And press OK

Check to see if it prints a Fax test

Good Luck

Aug 29, 2008 | HP OfficeJet 7110 All-In-One Thermal...

1 Answer

Scanner FailureTurn power off then on again Message Window pops up continuously


Hi,

Below is the document that i want you to follow.

CLICK HERE ===>> DOCUMENT

Pleae let me know the result after performing the steps.

thank you so much.

adonscott

Jun 26, 2008 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Office Jet K60xi Scanner Failure


Try HP's web site suggestions first.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01077492&cc=us&lc=en&dlc=en&product=61736

If your sacnner still fails to function, uninstall everything for the Officejet through add/remove in control panel. (Power off printer before uninstalling).
Go to Hp's web site. http://welcome.hp.com/country/us/en/welcome.html#Support
Step 1. Click, Download drivers and software (and firmware).
Go to step 2. For product, type in Officejet k60xi .
Power on your printer. (Wait for printer to fully power on).
Click, Start Detection>> button.
Allow HP to scan your system & install the latest software.
Follow the on scren instructions. (When finished, restart your PC). Test your scanner by scanning something.
If your scanner still fails to scan, you may be missing basic HP files loaceted in windows system & windows system32 folders.
(These missing files were not installed during your install of windows). Not your fault.

Apr 25, 2008 | HP OfficeJet k60xi InkJet Printer

1 Answer

HP officeJet K series scanner failure power off and on again


Hi.

The "Scanner System Failure" error occurs if the scanner bulb is not heating to the correct temperature or there is some other issue with the scanner hardware

Please follow the below given instructions to resolve the issue.

Please remove the All-in-One Printer from the Power Surge Protector and plug it directly into a wall Power outlet, as the surge protector may not provide enough power to printer.

Please perform the step given below to power cycle the unit after removing the print cartridges from the printer:

1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the USB cable from the computer.
2. Wait 30 seconds.
3. Plug in the power only
4. Repeat steps 2-3 two more times.
5. On the third time after plugging the unit into power, reconnect the USB cable from the all-in-one to your computer.

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord.

Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

Note:
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.
Hope, this solution would work for you.

Regards,
Lawrence

Jan 05, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

HP Officejet 7130 "Scanner Failure"


Scanner failure usually means you'll have to replace the entire scanner unit.

When the machine turns on (or gets plugged in), does anything happen...any lights come on?

Is the machine able to print from the computer and recieve faxes while the scanner error is present?  If so, you probably need a scan unit.

Oct 29, 2007 | HP Officejet 7130 All-In-One InkJet...

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