Question about Refrigerators
I have a LG french door, bottom drawer, model number LFC21760ST, refrigerator. Recently,when I was gone for two weeks, I cam home to find water between the french doors and puddled on top of the freezer drawer. This has occurred several times. I have had two LG service calls and the service technicians could not find anything wrong. It only does this when it sits for several days without the doors being opened. LG technicians say that the humidity is too high in Florida. LG has stated that there is no fix to the problem and either I can get another refrigerator or my money back. None of the technicians had ever seen this before. I like the 24' depth and really do not want another style. Has anyone seen this problem before or might it only be a fluke with my refrigerator.
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
SOURCE: GE French Door handle loose
To tighten the screw the first step is to remove the handle. With this model just pull straight up on the handle. It can take a little force but after it finally unclips it moves up an inch or two then pulls straight out. Good luck!
Posted on Nov 07, 2008
Remove all the food from the freezer and then the drawer from the cabinet. Now using a silicone based lubricant, lube the tracks up real well. Be sure to clean the tracks first if gunked up. Make sure nothing small fell out of the basket over time and is laying on the floor in the rear of the freezer section. Once done, you should be fine.
Posted on Feb 21, 2009
The repair guy did what any repair guy would have done under a warranty situation such as yours... door gaskets. I presume he explained why he was doing what did ("why's" are important, ya know...). If he didn't, let me run through it real quick, OK?
Warm air holds moisture and cold air doesn't... that it in a nutshell. But what's important to note is that if there is an air leak inside your freezer you'll notice it just as you have, with condensation forming. This tells the repair guy that cold air is escaping and warm air is entering the freezer. The first place to look is the door gasket and that's why he replaced it. But now you know it wasn't the gasket, right?
So the repair guy didn't find the source of the air leak. It happens. The reason is that most "factory" tech's are trained on the fly and have the habit of not looking too deep into a problem 'cause they're warranty guys. They get paid whether or NOT a problem was fixed. See? Independent repair guys like me only get paid WHEN the job is fixed. So there's a GREAT incentive for me to get it right the first time, right? (I'm not "bashing" them. I'm just clarifying that warranty repairs are hit and miss at best.)
The thing you gotta think about is "How many places are there for cold air to escape and warm air to enter?" The answer to that question is "4". Yep. FOUR places that this can happen and each of them have to be inspected for evidence of moisture. They are;
1.) Behind the fridge where the ice maker water tube is inserted through the cabinet and into the freezer.
2.) Behind the fridge where the wire bundle enters the freezer compartment.
3.) Behind the fridge in the compresser compartment where the evaporator drain comes OUT of the freezer compartment.
4.) The door gasket.
Since your unit is still under warranty I certainly wouldn't expect you to chase these down for yourself. You should call GE again and have the repair guy come do this for you (print this out so you will have the above checklist). This is to protect your warranty, by the way. If you (or an appliance repair company NOT authorized to work on it) work on it, you run the risk of voiding the warranty altogether.
There's a product on the market called "PermaGum" (here's a link). It's used to seal air leaks such as this. When you talk to GE, try to insist that the tech have some on his truck when he arrives... I have the feeling that he'll need it because I suspect a leak is occurring in one of the top 3 areas I mentioned above (either that, or he didn't install the door gasket correctly in the first place).
As an aside? Just a tip/hint... I know that your fridge is new and all, but to KEEP the door gaskets like new for (almost) ever, use Vaseline on them. Yep, Vaseline. Open the fridge door, dab your finger into the Vaseline and smear a light (light) coat of it on the door gaskets all the way around. This will do 2 things;
1.) It'll keep the door gaskets from ever drying out.
2.) It'll provide a very good and air-tight seal when the door is closed. (air leak, Laura?)
There ya go! I hope this has helped you in your quest to rid you freezer of pesky condensation. If so, please remember to rate this as "It fixed my problem", OK? After that, you can mix up a Mojito and bask in the knowledge that you are a completely informed consumer when the GE guy gets there to finally fix your fridge.
Posted on May 07, 2009
The 800 number is available at:
Posted on May 30, 2009
I have the same problem, and thermador stated there was a recall on the hinges. They are replacing the hinges to a newer stronger hinge that will pull the refrigerator doors in tighter. It took three different service companies to find the answer to this problem because I was told Thermador does not want anyone to know about this issue they have.
Posted on Aug 19, 2009
Tips for a great answer:
Aug 29, 2017 | LG Refrigerators
Feb 20, 2015 | LG Refrigerators
Oct 11, 2014 | LG LFC23760ST Side by Side Bottom Freezer...
Aug 21, 2014 | Samsung RF265AA Bottom Freezer French Door...
Aug 09, 2013 | Refrigerators
Nov 22, 2011 | LG LMX28988 (27.5 cu. ft.) Bottom Freezer...
Jan 08, 2010 | LG LRFD25850 French Door Refrigerator
Nov 14, 2009 | LG LRFD22850 Bottom Freezer Refrigerator...
Apr 17, 2009 | LG LFX25960ST Stainless Steel French Door...
2,710 people viewed this question
Usually answered in minutes!