Question about RIM BlackBerry Pearl 8100

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The trackball in my blackberry will work sideways and down, but it will not work up. Any ideas?

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I've been answering this problem lot of times, it is a common problem with the trackball, and the good news is it is easy to fix. read the source http://www.unique-stuff.co.cc/fixing_sticky_blackberry_trackball.html 

I cannot publish the copyrighted material here.

Posted on Mar 14, 2010

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1 Answer

I have a blackberry phone and the cursor on the phone don't go down, only sideways and up


The problem you describe is a common occurrence with all BlackBerry phones with a trackball. The cause of this is a build-up of dirt, dust, lint and debris that gets trapped under the trackball. Over time, the build-up fuses together with the natural oils on our fingers as we spin the trackball. This leads to small chunks of dirt trapped that get big enough to prevent the trackball from spinning in a given direction - and sometimes even from being able to press down on it to make a selection.
To fix this, you will need the following items:
A. BlackBerry (with Trackball) B. Small, flathead screwdriver (Jeweler's driver) C. Toothpick (1) D. Lint-free cleaning cloth (or toilet paper/napkin) E. Q-tip (2)
1. Power off the BB and remove the battery cover and battery 2. With the phone facing you, insert the small, flathead screwdriver between the outside of the chrome track ring and the edge of the plastic phone face. 3. Slowly apply pressure downward, as if you were trying to open a can of paint. 4. There are 3 tiny clips that hold the track ring in place. Slowly wedge around until all three have been loosened. (Be careful as these are extremely fragile pieces and if they break, there's no repairing it, only replacement). 5. Once you remove the track ring, you can easily remove the trackball. 6. Look inside the the hole where the trackball was and if you spot any "gunk" or build-up, use the toothpick to flush it out. (Be careful not to damage the expose logic board) 7. Once any build-up has been removed, take the trackball and using a Q-tip, gently roll the ball around while also pushing the ball in, so as to free any trapped debris. 8. After a few swabs and after any visible gunk has been removed, insert the trackball and then the chrome ring, carefully! 9. Roll the trackball around and check for any blockage. 10. If there is blockage, disassemble the trackball and track ring again and repeat steps 6-8 until clean. 11. Once clean & reassembled, insert the battery and battery cover and power the BB on. 12. Check/re-check scrolling and selecting with the trackball, verifying that it works correctly.

Aug 11, 2010 | RIM BlackBerry Pearl 8100

1 Answer

On my Blackberry bold I cannot get the trackball to move sideways... only up and down


You may try turning it on and off. If that doesnt workyou should contacted your service provider. If you have insurance its usually a $50 nonrefundable deductible unless the phone is under warranty. They will try and troubleshoot the phone before deciding if you need a replacement or not.

Feb 17, 2010 | RIM BlackBerry Bold 9000 Smartphone

6 Answers

The ball wont roll on my blackberry. Help!


The trackball is easily removed for cleaning by just pulling the trim ring around the trackball off with your fingernail. Remove the trackball and clean with alcohol. Reverse the process to clean.

Feb 06, 2010 | Blackberry Curve 8350i

1 Answer

Track bar does not navigate up only sideways and


the trackball may need the pins cleaned after doing that and it is still given the same problem you may want to replace the old trackball with a new one.

Jan 29, 2010 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

Ball on blackberry wont navigate up or down


Hi. BlackBerry smartphone trackball fails to roll in a particular direction because, debris is lodged in the trackball.
The trackball user interface found on certain BlackBerry smartphones is similar to the trackball used in a mouse in a desktop computer.
Using for certain period debris comes in contact with the trackball and affects the usability of the BlackBerry smartphone, rapidly roll the trackball up, down, left, or right to potentially correct the problem.
If rapidly rolling the trackball does not correct the problem, please contact your wireless service provider for support options.
I hope this information will be helpfull.

Nov 11, 2009 | RIM BlackBerry? Curve 8330 Cellular Phone

1 Answer

Trackball will not go down. Pearl 8100


It has been in my experience with the 8100 that if you can't scroll a certain direction, there was debris on the roller preventing it from registering the roll. Turn the phone off, press down on the track ball (as if to press a button) roll the ball down (in your case). This may help dislodge whatever debris is caught in the roller. It has worked for me several times. You may want to try and clean the trackball as well with some rubbing alcohol and a q-tip.

If it were a software problem, then I would imagine you turning off the phone (battery pull) would clear this up anyways.

Best Regards,
Bill

Sep 02, 2009 | RIM BlackBerry Pearl 8100

1 Answer

Trackball only moves sideways not down


It sounds like the trackball has become dirty. If you prise of the silver plastic trackball surround, you can lift out the trackball component and give the small rollers at each side a clean.

Aug 22, 2009 | RIM BlackBerry Curve 8310 Smartphone

3 Answers

Blackberry Curve 8330 trackball


Under screen/keyboard option there is an area for trackball sensitivity both horizontal and vertical...Increase both and you should be fine.

Aug 19, 2009 | Cell Phones

1 Answer

Track wheel will only move sideways and down - it wont move up -


This is an easy fix:

1) Turn off the phone
2) Gently remove the ring from the trackball
3) Remove the trackball and reseat is back into the spot.
4) Put the ring back on

It should work properly.

Mar 31, 2009 | RIM BlackBerry? Curve 8330 Cellular Phone

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