When i turn on my hp pavillion zv5000, the screen goes to a black background asking how it would like me to boot. offers are safe mode, safe mode with networking, safe mode with command prompt, last know good config and start windows normally.
I have tried all of the options and it keeps coming back to the same screen again
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see if you can boot into safe mode
as the pc starts tap F8 - should be presented with a menu - choose "safe mode" from the menu
if that works, then try a system restore to before the problem started
start>programs>accessories>system tools>system restore
choose a date before the problem started
Sorry to hear about this. I presume you can't log in in "Safe mode" (pressing the key "F8" while booting) and then to a system restore (available under Accessories -> System tools -> System restore)
Nor you have the Windows Recovery Console available to you , nor an original Microsoft Windows CD/DVD (not a HP one) to use to try to do a soft recovery.
If I'm correct on the points above, then sadly at this stage it seems you have a fundamental issue with your machine. I recommend that you take out the recovery disks you got with your machine. Inserting the main recovery disk and then rebooting the PC will launch a recovery console by HP.
This will make a last attempt to fix your PC or, if all fails, return your PC to the "brand new state". Bare in mind that going to the full restore option will delete ALL the files currently your PC.. hence leaving it, just as the day your bough it.
If you don;t have a back up of all your files, you'll need either: Create a boot disk that allows you to connect an external hard drive to copy all your data or ask a local mate or PC shop to extract your drive and copy teh data before you do a full recovery.
Once again, sorry to hear about your issue but I'm sure worst case, you'll succeed at getting your machine working again (even if it means a factory reset).
Have you tried an XP repair?
Then you can save your data . XP repair When you boot with the Win XP install CD-ROM, it loads a minimal operating system, similar to DOS, but compatible with Win XP. At the first screen you select install Win XP (not Recovery Console) and at the next screen it will find that you already have Win XP and offer to attempt a repair. This repair should not touch your Applications or data; it just reinstalls the Windows files. This is great because when it works you don't need to reinstall all your software. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe
press f8 at startup to get to the windows startup menu, choose "last known good configuration" If that fails, you can choose "disable automatic restart" and the BSOD, Blue screen will appear and give you an error, you can also goto safe mode with the f8 key on startup, choose safe mode, and then click yes at the prompt to start the system restore, pick a date and time the PC worked, and try that.If that doesn't work, you need to restore the PC to factory default state, by using or purchasing restore disks, you would have been asked to make them when you 1st powered on the PC, if you don't have the CD's call HP and order them.