Question about 2wire HomePortal® 1800HW Router (1000400212000LNR)

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We have a 2wire 3800HGV-B router provided by AT&T, we bought an HP laptop that wouldn't connect wirelessly. We worked with AT&T and they said that it was the wireless adapter - we contacted HP and they wanted us to run a system recover saying that would fix the problem. We took back the HP and bought an ASUS. We are now having the same problem with the ASUS it has a different wireless adapter (we made sure). Have spent two hours on the phone with AT&T again and problem is not resolved. any suggestions?

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Don't talk with ATT to resolve your network setup issues....
But seriously, have a look through some of the links on this page to make sure you've covered the basics. Make sure you have read the manual for your computer and turned on the wifi switch to enable wireless connections, run the wireless connection wizard. See the troubleshooting section and go through each step. This site also has some very helpful sections.
If that doesn't get you sorted out, write back and let us know what errors if any you get when you attempt to connect, whether the router is working as a wired connection, and so forth.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!


Posted on Sep 05, 2009

Testimonial: "Thank you for your help - it took a while but we finally got it going. Ended up going into the 2wire router and reseting it back to factory default. "

  • efs_perpends
    efs_perpends Sep 05, 2009

    see also the 2wire support site for basic setup info here.

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