Question about Dell Inspiron E1505 Notebook

5 Answers

A couple months ago I suddenly was getting an ATI Graphics Screen coming up at start up saying that I did not have permission to change Catalyst Control Setting and referred me to Administrator. This week I suddenly got a blue screen parity error. I contacted Dell Support and they ran diagnostics and everything was okay. They next attempted to install an earlier version of the driver for the ATI X1400 256MB Mobility Radeon HyperMemory. I got a clear screen one or two times out of twenty startups but the resolution was small, the colors deep, and no way to adjust. The remaining startup give me a low resolution screen that is grainy with lines as if started up in safe mode. Dell Support told me to reload OS Windows XP Media Edition but they had not provided me disc in purchase. I suggested Norton Ghost has restoral points in the past or restore to original factory condition. I want to avoid doing those because I have some software installed that I no longer have the programming disc like Photoshop CS3 that I would lose with reloading OS System. I cannot use laptop in its current condition and it is four days outside of my extended warranty. Suggestions?

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  • 10 more comments 
  • Terry
    Terry Sep 05, 2009

    What if I can not get to Start because of the resolution problem?

  • Terry
    Terry Sep 05, 2009

    I did the system restore back two months per your suggestion. When the computer booted I got a blue screen with NMI: Parity Check / Memory Partiy Error. The system has halted.

  • Terry
    Terry Sep 06, 2009

    ORIGINAL PROBLEM DESCRIPTION:

    A couple months ago I suddenly was getting an ATI Graphics Screen coming up at start up saying that I did not have permission to change Catalyst Control Setting and referred me to Administrator. This week I suddenly got a blue screen parity error. I contacted Dell Support and they ran diagnostics and everything was okay. They next attempted to install an earlier version of the driver for the ATI X1400 256MB Mobility Radeon HyperMemory. I got a clear screen one or two times out of twenty startups but the resolution was small, the colors deep, and no way to adjust. The remaining startup give me a low resolution screen that is grainy with lines as if started up in safe mode. Dell Support told me to reload OS Windows XP Media Edition but they had not provided me disc in purchase. I suggested Norton Ghost has restoral points in the past or restore to original factory condition. I want to avoid doing those because I have some software installed that I no longer have the programming disc like Photoshop CS3 that I would lose with reloading OS System. I cannot use laptop in its current condition and it is four days outside of my extended warranty. Suggestions?

    I first attempted partial system restore back ninety days as suggested. Received parity error blue screen. I then attempted system restore back four months and again received parity error. I hard shut down and retarted in safe mode, That is where I am currently.

  • Terry
    Terry Sep 06, 2009

    I tried this with Dell Support and no there were no issues with the cards.

  • Terry
    Terry Sep 06, 2009

    Two or three months ago, I suddenly began to see a pop-up of an ATI Graphics Screen coming up at start up, saying that I did not have permission to change Catalyst Control Setting and referred me to Administrator.

    This last Sunday (ironically four days after the three years under warranty, two of which were paid extension) my Inspiron E1505 Intel® Core? Duo Proc T2500 (2GHz/667MHz/2 X 1MB L2 Cache) 2GB Shared Dual Channel DDR2 SDRAM at 533MHZ, 2 DIMM 256MB ATI MOBILITY? RADEON® X1400 HyperMemory? 120GB 5400rpm SATA Hard Drive suddenly started getting blue screen NMI: Parity Check / Memory Parity Errors at start up . I contacted Dell Support and paid a one incident extension of service, so they would even talk to me, and was connected to a very good female technician in Japan. She spent nearly four hours on the phone with me and she rapidly ran diagnostics and said everything is okay. Everything is okay? She rephrased and said that it does not appear to be hardware related. We took out one card, then put it back and took out the other, exchanged them around. We next flashed the BIOS up to A17. She then installed new driver for the ATI X1400. All of these actions had no long lasting impact to the problem.

    She then said that she would have to do some more research and call me back the next evening around same time. I found out two nights later that she had the exact same problem with another customer that next night and couldn?t call me as promised. The next night I brought my laptop from the office so I could chat with Dell Support this time instead of juggle the phone. I was not able to link to the same technician this time but received another that even though she worked hard, she was not as thorough, knowledgeable, or cordial as the first I had the pleasure of working with.

    This newly assigned Dell Support Technician arranged to provide me a link to Dell Drivers where they had loaded not only the newer version driver for the ATI X1400, but two older versions as well. It was the theory of the first technician that possibly installing an earlier version of the driver for the ATI X1400 256MB Mobility Radeon HyperMemory might correct the problem and I did initially get a clear screen one or two times out of dozen or so startups while working with this new technician, but the resolution was small, the colors deep, and still no way to adjust it.

    After installing the older driver for the ATI X1400, only minimal temporary improvement was seen but would return to either parity errors or low grade graphics at next start up. This new tech said the only recourse was to know reload OS which she would glad to help; however, I was not provided OS disc when the system was delivered, but she offered to sell me one. I told her that it would take a couple days to get all of my personal files off the E1505 because I was unable to write to CD or DVD because of the system errors and would be forced to upload to a 2GB thumb drive and download to my work laptop. She never thought of suggesting partial system restores through XP, Dell, and/or Norton Ghost (preloaded but I never licensed it) restore utilities.

    I DO NOT WANT TO RELOAD MY OS SYSTEM. I have read dozens of blogs in the last few days that report that card movement around in laptop, replacement card installs, new hard drives, and OS reinstall all did not remedy the situation; therefore, I do not want to go through that for nothing.

    Before I forget, I want to praise the first Dell Support Technician Maria Criselda did all of her thorough testing and diagnostics by directly taking over my desktop remotely. The second technician didn?t suggest linking or even consider it. And here is true devotion to work, Maria even called me on my phone, while I was working with other technician via chat, to follow up and make sure her recommendation was working. Since I couldn?t keep both technicians simultaneously, I felt that I needed to stay with the one in chat since I had just spent the couple previous hours with her and let Maria take another call. I really regret that decision.

    What it is most ironic through this whole endeavor is that Dell really gave me the impression that they perceived this to be a new problem. I found hard to swallow since I have already read hundreds of problem reports in the last three days, identical to mine. And even funnier, when I attempted to research this problem in Dell Forums on their website the last three days, every time I have clicked on discussion on this subject , I get error saying their website is down on this Forum Discussion not available. lol

    For the most part, most all my regular startups now either result in NMI: Parity Check / Memory Parity Error or start up mode like appearance with low resolution screen that is grainy with lines as if started up in safe mode. My E1505 is pretty much useless right now.

    I have given up pretty much on Dell Support since that last contact. I have spent now the last ninety six hours in tech blogs trying to find solutions. Two experts suggested to administer partial restores with either Windows XP or Dell system restore utilities. I attempted and completed a three month back restore and a six month with the Dell utility which had no impact on the problem. I also found that Norton Ghost (pre-installed at delivery by Dell, but I still had not licensed it to this day) has restoral points in the past or restore to original factory condition. I want to avoid doing restore to original factory condition or a OS reinstall because I have some software installed that I no longer have the programming disc like Photoshop CS3 (which I had dual work/home licensing when originally installed) that I would lose with reloading OS System or going back to far.

    I am really having a terrible experience with all of this. I have always had excellent results with Dell products but here I am where I cannot use my E1505 laptop in its current condition , and only four days outside of my extended warranty.

    I just do not know what to do now. I can afford to purchase a new laptop right now. And I have to have my home laptop which is used daily. I cannot find a specific resolution to the problem (written so functional people like me with limited technical skills can understand and hopefully, carry out. And shipping out or taking into a computer repair shop does not seem feasible either right now. Somebody out there has to have a viable solution. If you do and you share it with me, I will never forget it or keep it to myself like my praises of Maria with Dell mentioned earlier.

    HELP ME! HELP ME PLEASE!

  • Terry
    Terry Sep 06, 2009

    It fully starts up but the resolution is 75% of what it needs to be, no parity error received, no Start button loads.

  • Terry
    Terry Sep 06, 2009

    A couple months ago I suddenly was getting an ATI Graphics Screen coming up at start up saying that I did not have permission to change Catalyst Control Setting and referred me to Administrator. This week I suddenly got a blue screen parity error. I contacted Dell Support and they ran diagnostics and everything was okay. They next attempted to install an earlier version of the driver for the ATI X1400 256MB Mobility Radeon HyperMemory. I got a clear screen one or two times out of twenty startups but the resolution was small, the colors deep, and no way to adjust. The remaining startup give me a low resolution screen that is grainy with lines as if started up in safe mode. Dell Support told me to reload OS Windows XP Media Edition but they had not provided me disc in purchase. I suggested Norton Ghost has restoral points in the past or restore to original factory condition. I want to avoid doing those because I have some software installed that I no longer have the programming disc like Photoshop CS3 that I would lose with reloading OS System. I cannot use laptop in its current condition and it is four days outside of my extended warranty. Suggestions?

    Comments:
    Sep 05, 2009 - What if I can not get to Start because of the resolution problem?


    Sep 05, 2009 - I did the system restore back two months per your suggestion. When the computer booted I got a blue screen with NMI: Parity Check / Memory Partiy Error. The system has halted.


    Sep 06, 2009 - ORIGINAL PROBLEM DESCRIPTION:

    A couple months ago I suddenly was getting an ATI Graphics Screen coming up at start up saying that I did not have permission to change Catalyst Control Setting and referred me to Administrator. This week I suddenly got a blue screen parity error. I contacted Dell Support and they ran diagnostics and everything was okay. They next attempted to install an earlier version of the driver for the ATI X1400 256MB Mobility Radeon HyperMemory. I got a clear screen one or two times out of twenty startups but the resolution was small, the colors deep, and no way to adjust. The remaining startup give me a low resolution screen that is grainy with lines as if started up in safe mode. Dell Support told me to reload OS Windows XP Media Edition but they had not provided me disc in purchase. I suggested Norton Ghost has restoral points in the past or restore to original factory condition. I want to avoid doing those because I have some software installed that I no longer have the programming disc like Photoshop CS3 that I would lose with reloading OS System. I cannot use laptop in its current condition and it is four days outside of my extended warranty. Suggestions?

    I first attempted partial system restore back ninety days as suggested. Received parity error blue screen. I then attempted system restore back four months and again received parity error. I hard shut down and retarted in safe mode, That is where I am currently.


    Sep 06, 2009 - I tried this with Dell Support and no there were no issues with the cards.


    Sep 06, 2009 - Two or three months ago, I suddenly began to see a pop-up of an ATI Graphics Screen coming up at start up, saying that I did not have permission to change Catalyst Control Setting and referred me to Administrator.

    This last Sunday (ironically four days after the three years under warranty, two of which were paid extension) my Inspiron E1505 Intel® Core? Duo Proc T2500 (2GHz/667MHz/2 X 1MB L2 Cache) 2GB Shared Dual Channel DDR2 SDRAM at 533MHZ, 2 DIMM 256MB ATI MOBILITY? RADEON® X1400 HyperMemory? 120GB 5400rpm SATA Hard Drive suddenly started getting blue screen NMI: Parity Check / Memory Parity Errors at start up . I contacted Dell Support and paid a one incident extension of service, so they would even talk to me, and was connected to a very good female technician in Japan. She spent nearly four hours on the phone with me and she rapidly ran diagnostics and said everything is okay. Everything is okay? She rephrased and said that it does not appear to be hardware related. We took out one card, then put it back and took out the other, exchanged them around. We next flashed the BIOS up to A17. She then installed new driver for the ATI X1400. All of these actions had no long lasting impact to the problem.

    She then said that she would have to do some more research and call me back the next evening around same time. I found out two nights later that she had the exact same problem with another customer that next night and couldn?t call me as promised. The next night I brought my laptop from the office so I could chat with Dell Support this time instead of juggle the phone. I was not able to link to the same technician this time but received another that even though she worked hard, she was not as thorough, knowledgeable, or cordial as the first I had the pleasure of working with.

    This newly assigned Dell Support Technician arranged to provide me a link to Dell Drivers where they had loaded not only the newer version driver for the ATI X1400, but two older versions as well. It was the theory of the first technician that possibly installing an earlier version of the driver for the ATI X1400 256MB Mobility Radeon HyperMemory might correct the problem and I did initially get a clear screen one or two times out of dozen or so startups while working with this new technician, but the resolution was small, the colors deep, and still no way to adjust it.

    After installing the older driver for the ATI X1400, only minimal temporary improvement was seen but would return to either parity errors or low grade graphics at next start up. This new tech said the only recourse was to know reload OS which she would glad to help; however, I was not provided OS disc when the system was delivered, but she offered to sell me one. I told her that it would take a couple days to get all of my personal files off the E1505 because I was unable to write to CD or DVD because of the system errors and would be forced to upload to a 2GB thumb drive and download to my work laptop. She never thought of suggesting partial system restores through XP, Dell, and/or Norton Ghost (preloaded but I never licensed it) restore utilities.

    I DO NOT WANT TO RELOAD MY OS SYSTEM. I have read dozens of blogs in the last few days that report that card movement around in laptop, replacement card installs, new hard drives, and OS reinstall all did not remedy the situation; therefore, I do not want to go through that for nothing.

    Before I forget, I want to praise the first Dell Support Technician Maria Criselda did all of her thorough testing and diagnostics by directly taking over my desktop remotely. The second technician didn?t suggest linking or even consider it. And here is true devotion to work, Maria even called me on my phone, while I was working with other technician via chat, to follow up and make sure her recommendation was working. Since I couldn?t keep both technicians simultaneously, I felt that I needed to stay with the one in chat since I had just spent the couple previous hours with her and let Maria take another call. I really regret that decision.

    What it is most ironic through this whole endeavor is that Dell really gave me the impression that they perceived this to be a new problem. I found hard to swallow since I have already read hundreds of problem reports in the last three days, identical to mine. And even funnier, when I attempted to research this problem in Dell Forums on their website the last three days, every time I have clicked on discussion on this subject , I get error saying their website is down on this Forum Discussion not available. lol

    For the most part, most all my regular startups now either result in NMI: Parity Check / Memory Parity Error or start up mode like appearance with low resolution screen that is grainy with lines as if started up in safe mode. My E1505 is pretty much useless right now.

    I have given up pretty much on Dell Support since that last contact. I have spent now the last ninety six hours in tech blogs trying to find solutions. Two experts suggested to administer partial restores with either Windows XP or Dell system restore utilities. I attempted and completed a three month back restore and a six month with the Dell utility which had no impact on the problem. I also found that Norton Ghost (pre-installed at delivery by Dell, but I still had not licensed it to this day) has restoral points in the past or restore to original factory condition. I want to avoid doing restore to original factory condition or a OS reinstall because I have some software installed that I no longer have the programming disc like Photoshop CS3 (which I had dual work/home licensing when originally installed) that I would lose with reloading OS System or going back to far.

    I am really having a terrible experience with all of this. I have always had excellent results with Dell products but here I am where I cannot use my E1505 laptop in its current condition , and only four days outside of my extended warranty.

    I just do not know what to do now. I can afford to purchase a new laptop right now. And I have to have my home laptop which is used daily. I cannot find a specific resolution to the problem (written so functional people like me with limited technical skills can understand and hopefully, carry out. And shipping out or taking into a computer repair shop does not seem feasible either right now. Somebody out there has to have a viable solution. If you do and you share it with me, I will never forget it or keep it to myself like my praises of Maria with Dell mentioned earlier.

    HELP ME! HELP ME PLEASE!


    Sep 06, 2009 - It fully starts up but the resolution is 75% of what it needs to be, no parity error received, no Start button loads.

  • Terry
    Terry Sep 06, 2009

    Two questions:



    Which driver should I use for the ATI X1400...the older one like Dell suggested or the new one?



    Secondly...you said pick device and driver. From the Device Manager?

  • Terry
    Terry Sep 06, 2009

    Okay I Removed the ATI Catalyst Control program (leaving the ATI Remove Utility and the ATI Mobility Driver) intact and then went to Update Drive in the Device Manager and manually chose the following driver which I had downloaded:



    R128573.exe CX_33841 Version 8.261-060523a1-033841C, A03 Release Date 07/13/06



    This did not resolve the problem, so I am going to update the driver to an older version.



    Is there anything I forgot in your instructions? (i.e., Does the previous driver have to e unistalled or does the Update Driver take care of that for you?)

  • Terry
    Terry Sep 06, 2009

    Updated Driver in the Device Manager and manually chose the following driver which I had downloaded:

    R120464.exe CX_31298 Version 8.232-060228a-031631C Dell A02 Release Date 04/19/06

    This did not resolve the problem, so I I do not know next step.

  • Terry
    Terry Sep 06, 2009

    It will be a few days. Dell said they would sell me XP disc for like $9.95. I will order it and it will take a couple days. By the time I get it, I should have all of my personal files offloaded 2GB at a time. I will get back with you then. Let's keep this Problem open until then.



    Thank you and Have A Happy Labor Day Holiday.



  • Terry
    Terry Sep 26, 2009

    Okay Everybody



    I finally got my laptop up and running and yes...I needed to replace the ATI X1400 and found one on eBau for $38.00. Computer runs great now. Thanks to all for all your help.



    Terry

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5 Answers

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  • Master
  • 657 Answers

I suggest you the following:

1) As you do not have the OS reinstallation disc, I suggest, it would be best option to restore the system to factory condition and I will provide you the link to download Photoshop cs3 if you are worried about that particular software.

2) You may try to get a Windows XP Disc from any of your friend or colleague and do a repair installation of Windows. If you want I will guide you with the same

Please revert

Posted on Sep 06, 2009

  • 2 more comments 
  • Laxman Bisht
    Laxman Bisht Sep 07, 2009

    OK I assure you that your issue would be resolved to your entire satisfaction

    Awaiting your reply for further troubleshooting


  • Laxman Bisht
    Laxman Bisht Sep 18, 2009

    Have you received the OS disc from Dell ?

  • Laxman Bisht
    Laxman Bisht Sep 27, 2009

    It will be appreciated if you can give us some time to rate the solution

    Thank you


  • Laxman Bisht
    Laxman Bisht Sep 27, 2009

    Kindly rate it as per your experience. Thank you

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  • Master
  • 5,158 Answers

Try just installing the video card driver. download the driver only for your card then unzip it to a folder.
go to control panel and select add/remove programs remove the ati catylist program.

  1. Double-click the type of device you want to view.
  2. Right-click the specific device and then click Properties.
  3. On the Driver tab, click Driver Details.
locate the video card in that list. right click on it and select install driver. when the wizard pops up you want to install a driver on your computer. when it says it wants you to select a location for the driver. you select you will provide the driver. i believe in the next window you should have a button that says "have disk" click on it and navigate to the folder you unzipped your driver. select the driver then click ok. it will install the driver for you.

any troubles feel free to ask

robert

Posted on Sep 06, 2009

  • Roberta Smith
    Roberta Smith Sep 06, 2009

    from device manager find your device in the list. right click on it and it will give you options.. pick update driver.



    i would try the newer driver first. if no joy install the older one,

  • Roberta Smith
    Roberta Smith Sep 06, 2009

    when you choose the driver it automatically installs it and removes the old one. if the instructions are in any way unclear i will try and explain it a different way.



    robert

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  • Dell Master
  • 15,697 Answers

What happens if you boot to safe mode (F8) on startup?

Posted on Sep 06, 2009

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  • Master
  • 3,940 Answers

Hypermemory uses system RAM, Try the memory modules of the system one at a time see if the issue is isolated to one module or one slot

Posted on Sep 06, 2009

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  • Dell Master
  • 19,396 Answers

If you do a system partial recovery using the Dell utilities, you will just reinstall system files, leaving data and installed software untouched.

Locate Dell utility software from Start Menu and try partial recovery.

ALTERNATIVELY:

Go to Start>programs>Accessory>System Restore , and perform restore to a date before two months ago, when the problem started. You may lose software that had been installed after the restore date.

Try either way and let me know. If you think that problem is fixed, then please leave feedback.

Thanks.

Posted on Sep 05, 2009

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