Question about Ecoquest Fresh Air Air Purifier

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Front display controls don't work

Fresh Air 2 by Ecoquest,

Front display controls don't work (including power). Works perfectly by remote only (on/off, display lights, all remote functions work and display properly.) I could have sworn there was a display lock-out feature but, I can not find info in any manuals?

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Sounds like the same problem I had with mine. I had to call and get an RMA number and they replaced the key pad, lcd display, and main board. This repair was covered under warranty. (Under 3 years old) They had it repaired and returned in about a week.

Posted on Sep 10, 2009

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As long as something works, it isn't the fuse. If the machine is totally dead, then it's the fuse.
The plate and other components must be clean and dry. The plate must be totally free of debris, oil, and defects. (Did you clean it with ammonia/water 50/50 ONLY? Did you thoroughly air dry it? Is it perfectly whole, with no burned spots, loose portions, broken wire strands, cracks, lint?) If the plate passes inspection, and if you know they're reinserted correctly into the little "tracks" at the top and bottom you can reset the "perform cleaning" message. Try pushing the little black "reset" button that is located on the right side of the machine between the other manual controls. Then turn the machine off, using your remote or the o/- switch at the back of the machine. After a minute or two, turn the machine back on and see if that solved the problem.
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1 Answer

My ecoquest fresh air turned off suddenly... when i turn it on again there is no power it keeps flashing in the front screen .. is it an easy fix or hard fix ? please advice ... thank you


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1 Answer

My front control will not function. I have lost my remote. I have serviced, cleaned the unit several times but the unit always comes bak on and tell me it need normal cleaning . I cannot clear the display....


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Contact the dealer whom you bought the machine he/she should be able to help you. The machine has a 3 year warranty.

Otherwise, contact the manufacturer EcoQuest at 1-800-989-2299 and choose technical assistance from the menu. You will be guided through some trouble shooting and if needed you will get an RMA number so you can send your unit in for repair.

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Call the company 1-800-989-2299 and get an RMA number. If you are under three years, you are still under warranty.

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