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Scanner is not working

My Epson scanner is connected but it will not scan to file

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  • Anonymous May 11, 2010

    Didn't tell us what model of Epson scanner you have?

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How do I scan an item and send a copy to a friendI am using a Photosmart C5280 printer


Please follow the steps below to do a clean installation of your scanner.

The first thing we need to do is remove any files that have been installed and start with a fresh installation.

1) RIGHT-CLICK on the MY COMPUTER icon and click on PROPERTIES.
2) Select the HARDWARE tab, then the DEVICE MANAGER button.
3) Remove the Epson Scanner from under IMAGING DEVICE and/or UNKNOWN and/or OTHER DEVICES by RIGHT-CLICKING on it and clicking UNINSTALL.
4) Disconnect the USB cable and close all open windows.
5) Click on START, and CONTROL PANELS.
6) Double-click on ADD/REMOVE PROGRAMS. Highlight EPSON SCAN and click on CHANGE/REMOVE.
7) Restart your computer.

DOWNLOAD

Please follow the steps below to download and install your scanner in XP:
1. Go to the website http://support.epson.com
2. Under the SCANNERS heading select PERFECTION SERIES and then your scanner model.
3. Under the Drivers & Downloads section select Windows.(Make sure it is the Epson Scan utility. Download the most current version of the Scanner Driver for your Windows operating system to your DESKTOP.

Reinstall

1) Double Click on the Epson1**.exe file that you downloaded to your DESKTOP.
2) Click OK, Unzip, and then OK again.
3) The installer will copy the files to the system. Click on FINISH when prompted.
4) Connect the USB cable. Windows will tell you new hardware is found and complete the install.
5) If a message appears indicating THE SCANNER HAS NOT PASSED WINDOWS LOGO TESTING, click CONTINUE ANYWAY. Then click FINISH.
6) Your scanner is now ready to use.


Use the following steps to scan with the Epson Scan utility:
1. Open Epson Scan by going into START, PROGRAMS, and EPSON SCAN.
2. If prompted, select your scanner from the list of models and click OK.
3. In the FILE SAVE SETTINGS window, you can designate the location, name and type of file the scans will be saved as.


-LOCATION defaults to MY DOCUMENTS. Click BROWSE if you wish to change this.
-PREFIX determines how the scan will be named. Type any name you like. You can also designate a start number.
-FILE TYPE dictates what format the scans will be saved in. ie. .JPG, .TIFF, .PDF, or .PICT)
-For example: if the prefix is "img", the start number is "1", and the format is "JPG", the name of the file saved in
PICTURES will be "IMG001.JPG". More settings for file format are found under OPTIONS.



  1. Click OK once settings are changed as desired.
  2. The EPSON SCAN window will open and begin scanning in FULL AUTO MODE. In FULL AUTO MODE the software makes all the decisions for you (as to what is being scanned, where it is on the flatbed, etc). This is the easiest way to scan.
  3. If you want full control over the scanning process click PAUSE and change FULL AUTO MODE to HOME MODE or PROFESSIONAL MODE. In the latter two modes you can change your scan settings as desired. Click SCAN after you have selected your settings. Click CLOSE once the EPSON SCAN is finished scanning.
  4. When scanning is complete, your images will be saved in the location specified on FILE SAVE SETTINGS, with the prefix and in the format you set.
  5. Now you can use them in mail and send to your friend.

Jul 04, 2010 | HP Photosmart C5280 InkJet Printer

1 Answer

Epson problem


Here is the download page

http://www.epson.co.uk/Store/Scanners/Epson-Perfection-4490-Photo/Drivers-Support?supportLandingPage=true

To scan to PC you need to use a prog with twain support the basic one in XP is paint.(start/all progs /accessories/paint/file/from scanner or camera) the scan appears huge but that's just the way paint does it save and open with another prog for printing (eg windows fax and picture viewer) and it wil be printed normal size.

When installing drivers do not connect scanner until told to do so by the install prog.

Sep 16, 2009 | Epson Perfection 4490 Photo Scanner...

1 Answer

Stopped at start-up after months of no problems


Please trash the twain driver completely.
- Trash epson scan and epson scanner monitor from applications.
- Go to hd. Go to library, then application support. Trash epson scanner module.
- Go back to library. Click on image capture. Trash twain data sources.
- Go to the hd. Click on users. Click on your computer name. Click on Library. Click on preferences. Click on the epson folder. Trash epson scan.
- Empty the trash and restart your mac.
Log on to epson.com. Install the epson11926.dmg.

Apr 28, 2009 | Epson Expression 1640XL Flatbed Scanner

1 Answer

Computer can't connect to scanner


If you are using Win XP there's another way of testing it with your computer for to check if your scanner is damaged or just a simple
software issue:

Usually for Epson it came with an Application called "Epson Scan"

> with the scanner connected to your Computer try to scan using a diff Application like PhotoShop or MS Paint

> to scan using Paint
Click on Start / All Programs / Accessories ( click and open "Paint" )

> from Paint click on File / and click "From Scanner or Camera" and it will open a scanner wizard., just follow the step by step procedure on how to scan.

note: if you have a diff. imaging devices ( like web cam ) it may ask you which one to use., make sure to select your scanner.

> if it can acquire an image using paint or diff application., there's no issue with the scanner unit.

> if it cannot acquire an image using paint or diff application., your scanner is broken / damaged.

To fix the issue with Epson Scan

> Uninstall "Epson Scan" from Control Panel / Add or Remove Programs / disconnect the scanner unit "USB cable"

> Control Panel / Administrative tools / Services ( look for Windows Image Acquisition < WIA > click on it and restart the service.

> Close all the windows and restart your computer.

Download the Twain Driver from the Epson Website

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=88043&prodoid=63070037&infoType=Downloads&platform=Windows

downlad > TWAIN Driver and EPSON Scan Utility v3.12A
(
epson12526.exe )

note: if you don't have internet you can use the cd that came with scanner...

> after it is installed your computer might restart and then:

> click on Start ( right click on My Computer / left click on Properties ) on the Properties window click on Hardware Tab / Device Manager / on the device manager window look for "Imaging"
under Imaging look for your scanner ( right click on it and click on update driver., select this time only hit next / select Install the software automatically ( recommended ) hit next and it will update your scanner driver.

> Close all windows and Launch Epson Scan


Mar 22, 2009 | Epson Perfection V200 Flatbed Scanner

4 Answers

Computer says there is no document on scanner


In this case Try to Do a Wia scan i will tell u how..........

Windows Vista: Go to Start/All Programmes/Windows Photo Gallery...........
There you will see an option saying File click on that and now on the drop down click on Import from Scanner or Camera.........Select ur scanner from that list and click on Import.............
If it doesnt scan and does the same thing it insists that there should be a Problem with the scanner.........
If that works..........
Software Problem.............
Uninstall and Reinstall the software................
Good Luck..................

Jan 26, 2009 | Epson Perfection 1670 Flatbed Scanner

1 Answer

Epson Stylus DX4450 scan macintosh problem


Trash and re-install the drivers.
To uninstall the drivers:
- trash epson scan and epson scanner monitor from applications.
- go to library, then application support, then trash epson scanner module.
- go to library, then image capture, then trash twain data sources.
- go to the harddrive. Then to users, then click on the name of your computer. Then click on library, then preferences, then epson, then trash epson scan.
Then log on to epson.com and get the compatible driver for 10.5.6. Install it on your computer.

Jan 26, 2009 | Epson Stylus Multifunction Inkjet Printer/...

1 Answer

Can not get scanning to work over a wireless/network


The ip address for you scanner is already set. If you are able to print to it over the network than you will be able to scan from it over the network. The trick is that you will need to initiate the scan from your pc and not from the scanner. Look in your program files and find epson scan. there you will find epson scan setings. open this up and select a scanner, the cx11nf. Tell it that it is a network scanner and allow the program to find the scanner. Once found, you will need to test it. If you get full communication back from the scanner than you are connected and can then use epson scan to scan your documents and pictures to file.
If you cant find epson scan than you have not loaded the program and will need to reload the program.

Gremlin11

Nov 13, 2008 | Epson ACULASER CX11NF All-In-One Printer

2 Answers

Scan copy to computer


Please check the original software disk that accompanied the scanner. You should have the option to install a twain or twain32 driver at the least, which would allow you to scan from within a graphics program (photoshop, or even paint).

Jul 04, 2008 | Epson Perfection 2400 Photo Flatbed...

5 Answers

Epson GT5500 Flatbed scanner


unfortunately Epson has not made a driver for this scanner that is compatible with Vista and from the looks of it, they don't seem to have any plans on making one!
Sorry

Jan 29, 2008 | Epson GT 5500 Flatbed Scanner

1 Answer

No picture in preview box


Here's what Epson tech support sent me about this problem:


Thank you for contacting the Epson Connection.

The error you are receiving may be from the twain driver but also the
Scanner itself. Please have your scanner checked with a technician. You
may
find the neares one by clicking on the link below.

http://www.epson.ca/cgi-bin/ceStore/support/SupportIndex.jsp?BV_UseBVCookie=yes


If you require further assistance with this particular issue, please
ensure
all of our previous correspondence is contained in your reply, so we
can
better track the history of this issue.

If you have a different issue, please submit another E-form via our
website
(http://www.epson.com), and we will respond in a timely manner. Thank
you
again for contacting Epson.


Patrick H
Epson Connection

Oct 06, 2007 | Epson Perfection 1670 Flatbed Scanner

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