MP3 won't turn on and won't charge - RCA M4204 MP3 Player

The player cannot be turned on.

The issue can be a Empty battery - not charging would indicate a hardware problem, use a multimeter to check if the charger is supplying the voltage written on its label.

Check thatthe keys lock is not activated.

Try Reseting the player by pressing and holding MENU for more than 10 seconds. (repeat this step and hold the button down for 60 seconds)

If the player still cannot be turned on after resetting, perform a firmware upgrade to restore it.
http://voxrightnow.custhelp.com/app/answ...

The page linked has instructions on how to download and do the upgrade.

if the unit is completely dead, and the charger is supplying the required voltage (you tested it with a multimeter) then the player is probably fried or the battery is dead.

If you are within the warranty perioid the repair is free.

MP3 players have 1 Year warranty. For out of warranty product repair rate, call 1-800-878-5779


RCA Repair Centers and Warranty for RCA Products



If the product is within the
manufacturer’s warranty period, please include all original components,
a copy of the receipt, and a short note explaining the nature of the
problem, your name, address and ship the product to our Repair Center(RCA)
by traceable means, such as UPS, FED EX Ground.



We will provide you with a new or, at our option, a refurbished
unit.Turn around time is approximately 2 weeks from the day we receive
it. We(RCA) cover return shipping.


For an out of warranty product repair rate CONTACT US ONLINE or call us at 1-800-878-5779



The player cannot be turned on.

The issue can be a Empty battery - not charging would indicate a hardware problem, use a multimeter to check if the charger is supplying the voltage written on its label.

Check thatthe keys lock is not activated.

Try Reseting the player by pressing and holding MENU for more than 10 seconds. (repeat this step and hold the button down for 60 seconds)

If the player still cannot be turned on after resetting, perform a firmware upgrade to restore it.
http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

The page linked has instructions on how to download and do the upgrade.

if the unit is completely dead, and the charger is supplying the required voltage (you tested it with a multimeter) then the player is probably fried or the battery is dead.

If you are within the warranty perioid the repair is free.
MP3 players have 1 Year warranty. For out of warranty product repair rate, call 1-800-878-5779

RCA Repair Centers and Warranty for RCA Products

If the product is within the manufacturer’s warranty period, please include all original components, a copy of the receipt, and a short note explaining the nature of the problem, your name, address and ship the product to our Repair Center(RCA) by traceable means, such as UPS, FED EX Ground.

We will provide you with a new or, at our option, a refurbished unit.Turn around time is approximately 2 weeks from the day we receive it. We(RCA) cover return shipping.

For an out of warranty product repair rate CONTACT US ONLINE or call us at 1-800-878-5779