Question about Canon Rebel XT / EOS 350D Digital Camera

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Unable to download photos from Canon 350D

Canon EOS350D is accessed through MY COMPUTER. First message on screen says 'Reading Picture Information' it will do this until the camera times out and switches it self off. Then message says 'Unable to detect camera, ensure camera is properly plugged in and switched on.' If 'Reading Picture Information' is interupted then a message will appear that says 'Scanner or Camera is in use. Please try again later'
'Properties' for Canon EOS350 Digital says. 'Properties for this decice cannot be accessed at this time'
Access through Canon Utilities through the programs menu displays a message that says 'Camera is already in use, start aborted'
Another type of Camera that was tried uses 'plug and play' downloads photos with no problems.
Trouble shooting guide suggested Driver Uninstall and subsequent Re-install. Computer displayed as uninstalling Canon EOS350D driver but when viewed it was still there. There is a small camera symbol shown at the bottom of the computer screen on the right when camera is connected and on. It says ' Camera Launcher' and hourglass icon is continuously next to cursor when camera is connected and switched on.
Fault has been progressive in nature in that 6 months ago it would be 1 in 2 attempts to download would be successful. Now none out of 100 attempts would be successful.
Help me please as I would really love to view my photos.

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  • Anonymous Dec 10, 2007

    ı have same problem

  • Bede Jan 28, 2008

    Formatting the computer seemed to drastic a move for me. Even the computer tech agreed it is a very drastic move. More of a problem because after moving house several times I don't have all of my discs any more.

    Since the comera can download to all other computers I tried it on I didn't beleive the fault was with the camera or SD card.

    I have since spent AU$35 on a card reader and all is well. Photo download is super fast with no glitches.

    If I ever do aquire replacement discs for the ones lost I will reformat the hard drive.

    Thanks for the advice,

    Bede.

  • Uwe12 May 04, 2008

    when

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When downloading from my EOS 350D I get the message
'Camera launcher exe has stopped working'
I have Vista Home Edition
I am getting desperate to find a solution!!

Posted on May 04, 2008

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I had the same problem. I am assuming that you have installed your software for the camera. Camera launcher exe is for windows XP. It is not compatible with vista. The solution is leave the software on your computer. Go to the canon website, support, software downloads. Select the eos350d, then select OS to vista and language to english and submit. You will get the option of 9 downloads. download files 3,5,6,7,8,9. They will self run and make the software vista compatible. The problem that I have now is that when I connect the camera windows tries to open it as a microsoft scanning document. However if you cancel that and open zoombrowser you can download the images from your camera using that. If I find a solution for the windows picture download then I will post it.
regards Trevor Godfrey

Posted on Jul 09, 2008

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I have since discovered that the driver (supplied by Canon Australia on disc) is either completely wrong or so out of date that it would not download any updates. Downloaded a new driver for the EOS 350D from the Canon Australia website. And all is good.
I discovered this after I found the disc for a EOS 40D (after loading) automatically directed me to the website where as the EOS 350D disc did not.

Posted on Apr 16, 2009

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:)

Posted on Nov 22, 2008

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I once had a similar problem but I don't see it any more after I formated my hard drive. If you can't format your system drive at this time, try the following procedure to download your pictures.
Launch the scanner and camera wizard by your self and it will detect the camera and your pictures will be downloaded.
Or install photo downloading softwares like Ulead Photo Explorer to download your pictures.

Posted on Dec 11, 2007

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