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I have installed Blackberry desktop manager 5.0 and when connecting my blackberry bold for syncing data it does not identify the device. Please help.

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  • findsujit Sep 05, 2009

    hi i have installed the Desktop Manager from the tools CD available with the handset. I could not locate the media card options on the phone though.

    Can you redirect the exact location.

    Sujit


  • findsujit Sep 09, 2009

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Hi,
First thing is you will want to install the BlackBerry Desktop Manager application on the computer. You can download that from here:
http://na.blackberry.com/eng/support/dow
That should install the necessary drivers for the BlackBerry to be recognized by the computer. Next, you need to ensure that the Mass Storage mode is enabled on the BlackBerry. Go to Options > Advanced Options > Media Card and ensure it is turned on. That way, once you connect the BlackBerry to the computer your media card will show up as a drive letter on the computer.
Thanks
Smith.

Posted on Sep 05, 2009

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1 Answer

My blackberry 9700 has a white screen with a message saying JUM eRROR 102. Please help me asap


You need to reinstall your device OS to regain access to your device.

Check steps below for OS upgrade -


Before starting make sure that BlackBerry Desktop Software is installed on the computer.


Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.


Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:

Connect the BlackBerry device to the computer running BlackBerry Desktop Manager

.Open BlackBerry Desktop Manager.

Double-click Backup and Restore.

Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.

Choose a location to save the backup file, then click Save.


To perform a clean install of the BlackBerry Device Software, perform the following steps:

Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.

Double-click the Application Loader icon.

Click Next to start the installation process.Type your BlackBerry smartphone password, if prompted, and click OK.

Click the check boxes next to the names of the applications you want to load, and then click Next.

Click Advanced, and then click the check box beside Erase all currently installed applications.Click Next.

Click the check box next to Do not automatically backup the application data during the loading process.

Clear the box next to Backup and restore applications installed wirelessly.

Mar 08, 2011 | RIM BlackBerry Bold 9700 Smartphone

1 Answer

My Blackberry Bold 9700 will not power all the way on. I have a JVM error 102. It tells me to reset but it keeps coming back to the same error screen. Help please


All you need to do is sync your blackberry with your blackberry desktop manager and run the application loader. Unfortunatly you will lose all data on the phone because you will be re-installing the software. If this doesnt resolve the issue then, this is a device issue. You will need to contact your service provider for replacement options.

Mar 07, 2010 | RIM BlackBerry Bold 9700 Smartphone

1 Answer

Blackberry Bold 9700 - RELOAD SOFTWARE 513


all you need to do is sync your blackberry with your blackberry desktop manager and run the application loader. you will lose all data on the phone because you will be re-installing the software

Feb 28, 2010 | RIM BlackBerry Bold 9700 Smartphone

1 Answer

Jum error 102 on new blackberry bold phone is frozen with white screen and message 'jum error 102'


First, download and install the latest version of BlackBerry Desktop Manager software from: https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=DA5FB46338C8C0DCB1039F7898184FC5

Once installed, connect your BlackBerry to your computer via the USB sync cable. Open Desktop Manager, and click the Application Loader. On the right, you will see Update your device software. Click the Start Button, and if your BlackBerry is not on the latest Handheld Software, an update will appear. Select the update, and run the install. Be sure to select the option that backs up and restores your data. Once started, do not shut down your computer, or disconnect the USB sync cable as this could damage the device.

Once completed, your BlackBerry will restart and you will have the latest version available. This version has been known to correct various issues.

If the issue is still present, then it could be hardware related, and may need to be repaired or replaced. I would then suggest contacting your Provider for Hardware Support.

Jan 14, 2010 | RIM BlackBerry Bold Smartphone

1 Answer

I need to unblock my 8900 i found, i get signal but can't make calls.. please help me use it...


First, download and install the latest version of BlackBerry Desktop Manager software from: https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=DA5FB46338C8C0DCB1039F7898184FC5

Once installed, connect your BlackBerry to your computer via the USB sync cable. Open Desktop Manager, and click the Application Loader. On the right, you will see Update your device software. Click the Start Button, and if your BlackBerry is not on the latest Handheld Software, an update will appear. Select the update, and run the install. Be sure to select the option that backs up and restores your data. Once started, do not shut down your computer, or disconnect the USB sync cable as this could damage the device.

Once completed, your BlackBerry will restart and you will have the latest version available. This version has been known to correct various issues.


Jan 12, 2010 | RIM BlackBerry Bold 9000 Smartphone

1 Answer

Phone is locked it wants to spell blackberry but the a is not working and the scroll button is red


Try removing and reseating the battery to reset the device. Once powered back up, then download and install the latest version of BlackBerry Desktop Manager software from: https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=DA5FB46338C8C0DCB1039F7898184FC5
Connecting the uSB cable to your BB and computer will allow you to enter your password using the computers Keyboard.

Once installed, connect your BlackBerry to your computer via the USB sync cable. Open Desktop Manager, and click the Application Loader. On the right, you will see Update your device software. Click the Start Button, and if your BlackBerry is not on the latest Handheld Software, an update will appear. Select the update, and run the install. Be sure to select the option that backs up and restores your data. Once started, do not shut down your computer, or disconnect the USB sync cable as this could damage the device.

Once completed, your BlackBerry will restart and you will have the latest version available. This version has been known to correct various issues.

Jan 11, 2010 | RIM BlackBerry Bold 9000 Smartphone

2 Answers

Battery not holding charge


Hi

Please Reload the BlackBerry Device Software using Application Loader.
Following are the steps.

Note:The following procedure will delete either all data, or all data and applications on the BlackBerry smartphone. Back up the BlackBerry smartphone data before proceeding

BlackBerry Device Software using BlackBerry Desktop Manager version 4.5 to 5.0, perform the following step

  1. Open BlackBerry Desktop Manager.
  2. Click Help
  3. Select About Desktop Manager
  4. Click the Device Software tab
  5. Verify that the BlackBerry Device Software displayed is the latest version currently available from the wireless service provider
  6. Connect the BlackBerry smartphone to the computer and open the BlackBerry Desktop Manager.
  7. Double-click Application
  8. Click Start under Update Software to start the installation process.
  9. Type your BlackBerry smartphone password, if prompted, and click OK.
  10. Select Options under Device Software Options.
  11. Select the check boxes next to the names of the applications to be loaded, and then click Next.
  12. Click OK > Next > Finish.
  13. When the process has completed, the message The loading operation was successful will appear. Click Close to return to the BlackBerry Desktop Manager.
  14. Select the check boxes next to the names of the applications to be loaded, and then click Next.
  15. Click Finish.
  16. When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.
Please Rate and feel free to contact me

Sep 22, 2009 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

I am getting fatal error in desktop manager while installing or updating softwares.. I am using Blackberry 7290. I have uninstalled the desktop manager and reinstalled it again.. Please help.


First, download and install the latest version of BlackBerry Desktop Manager software from: https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=DA5FB46338C8C0DCB1039F7898184FC5

Once installed, connect your BlackBerry to your computer via the USB sync cable. Open Desktop Manager, and click the Application Loader. On the right, you will see Update your device software. Click the Start Button, and if your BlackBerry is not on the latest Handheld Software, an update will appear. Select the update, and run the install. Be sure to select the option that backs up and restores your data. Once started, do not shut down your computer, or disconnect the USB sync cable as this could damage the device.

Once completed, your BlackBerry will restart and you will have the latest version available. This version has been known to correct various issues.

Sep 03, 2009 | RIM BlackBerry 7290

1 Answer

How do i reload 507 software step by step


What you need to try to do is reinstall the blackberry OS (operating system) on your device.

Assuming you have AT&T

First install Blackberry desktop manager it should be in the CD that came with the phone.

If you can't find it download it https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=5E695511C1F9656B8E3E63DAB060F469

Then download the OS software for your phone https://www.blackberry.com/Downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4
and Install it.

Connect your phone to your computer and start Desktop manager

Click on application loader, on update software click start, click ok on USB pin selection.

when you get to the device backup and restore options, click settings and make sure backup options box is unchecked and device data boxes are both checked, click ok, click next, skip the email signup stuffs,and finish.

After the software is installed the phone should boot back up.

Jul 12, 2009 | RIM BlackBerry Bold 9000 Smartphone

1 Answer

BlackBerry Calls N' Messaging Problems


are you using an unlocked bold?
it appears you have a corrupt software and you will probably need to reinstall the software.

here is a procedure I found on the Blackberry forum that will possibly help you.
You will need the Blackberry Desktop Software installed on your computer before attempting this.

Problem

The following error is displayed on the BlackBerry device:
net_rim_bb_phone_app killed due to message queue overflow

Cause

This issue may be caused by call logs or BlackBerry device software.

Resolution

To resolve this issue, do the following:

Task 1: Clear Phone Call Logs
  1. In BlackBerry Desktop Manager on the computer, double-click the Back Up and Restore icon.
  2. In the Back Up and Restore window, click Advanced. The BlackBerry device database information will populate the right hand side of the window.
  3. Scroll down through the list and highlight Phone Call Logs, and select Clear. Note: If you are unable to clear Phone Call Logs, delete the Desktop [SYNC] service book on the BlackBerry device. This can be performed on the BlackBerry device by selecting Options >Advanced Options >Service Book and clicking Delete.
  4. Once the Phone Call Logs database has been cleared, disconnect the BlackBerry device from the computer, and then re-connect it to obtain a new Desktop[SYNC] service book.
If this does not resolve the issue, proceed to Task 2.

Task 2

Create a full back up of the BlackBerry device and run Application Loader in the BlackBerry Desktop Manager to erase all data and applications from the BlackBerry device. Refer to KB02318 for these steps. Once Application Loader has completed, perform a syncronization or advanced restore to restore the data to the BlackBerry device. To do this, double-click on either the Synchronize or Backup and Restore icons, and follow the on-screen instructions.

May 30, 2009 | RIM BlackBerry Bold 9000 Smartphone

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