Question about Dyson Memory CRO1 Front Load Washer

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Outer door dyson washing m/c

Outer door will not lock m/c keeps tellin me close outer door and press start have tried taking locator out of outer door and placing it in on its own still no good

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Try turning screw under detergent tray?

Posted on Aug 07, 2010

  • js905 Oct 30, 2010

    Had a persistent outerdoor wouldn't lock so couldn't wash or use cancel programme.
    Turned the screw as above and all now totally fine, must have worked it's way around as cant remember the last time I had to use it.



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Hi there,

Sorry to hear you're having difficulties with your Dyson Contrarotator. Unfortunately we can't give instructions on how to access the locking mechanism, but we can send an engineer to service your machine. If you'd like to arrange this, give us a call free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week.

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Hi from retired Englishman in SW France,

There is likely to be a problem with either the lid/door solenoid/lock or the 'lid/door closed' sensor requiring a service engineer's attention I suggest ;-0(

If this has assisted and/or clarified the situation for you please consider a 4 thumbs up on our rating.
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This solution worked for me, but there could well be different problems which give the same sympoms. My problem was that the microswitch had become worn with use and the interlock slide would no longer cause the switch button to depress but rather it was trying to push the button sideways.

Remove the 2 screws from the rear of the lid and daw the lid off by sliding backwards then upwards.

Remove the 2 torx screws from the top of the front panel that have now been revealed.

Carefully prise the front panel upwards only on the door lock side until the front panel comes forward giving you access to the interlock mechanism.

Remove the 2 torx screws from the front panel holding the actuator in place and remove the interlock mechanism from behind the front panel, disconnecting the two spade connectors and the door release strip.

Carefully prise the two sections of the actuator apart using a small screwdriver in the slots at either end

You will now see two microswitches connected together by a short wire link.these switches are activated by grey plastic slides, one of which slides when the door catch is engaged in the interlock, the other slides when the first one has been actuated and the solenoid actuates. In my case the first one was worn and was jamming the switch instead of pressing it in.

Remove the two microswitches by prising one off its locating pins and lifting it up then prising the other off its locating pins.

There are 2 very small locking tabs on the switch. Prise them out slightly then the switch side can be lifted off.

Slide out the switch button, rotate it through 180 degrees and place back into the switch. This means that there will be a new face in contact with the actuator slide. Hopeully this will provide another few years of good service.

Rebuild by reversing the previouse steps.

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The solution was on your website, someone had already had same fault and posted the solution.

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Hi there, try calling the Dyson Helpline free on 0800 298 0298. One of our advisors will be able to run through some checks with you and hopefully resolve this.

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