Question about BBQ Guys BBQ400C/G42 Grill

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My BBQ flame stays on low

I just refilled my propane tank plugged it in to my BBQ which is about 3 years old. I used it a couple of times since then and it worked fine. Then the last time I used it the flame would stay on low. Even when I have the knob turned on High. Does anyone know how to fix this problem? Thanks for your help.

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  • 28 Answers

Most likely your regulator. Changing the Regulator

Posted on Jan 19, 2018

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  • BBQ Guys Master
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I would check the gas tubes for spider webs

Posted on Jan 06, 2018

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: no gas getting to bbq

I switched to the new style 20# tank with the new turn-on knob.  I couldn't get enough gas pressure to the BBQ burners for all three burners to light or to keep a strong flame on even one burner.  The new style tanks have a safety valve on the inside of the tank that shuts the gas off if you turn the knob on too fast because the safety valve thinks there is leak.  Shut everything off and then try turning the knob on real slow, especially at first, before turning it all the way on.  If that doesn't work (it didn't for me), then replace the large plastic connection valve knob (female end) that attaches the regulator to the tank.  Mine was for the old style tank and was black (low pressure).  I went to a propane company and had them replace it with a green knob (higher pressure).  Took it home and WALA!  Everything works fine now.  But it was very frustrating trying to figure why I couldn't get any gas to the burners after buying a brand new tank.  I hope this helps solve your problems.   

Posted on Dec 22, 2008

  • 512 Answers

SOURCE: we received a natural gas connection bbq and don't

no all components of grill need to be converted to propane. cheaper to buy new grill. Call Manufacture and see if they sell conversion kit. Most companies don't do to liability matters,


Posted on Mar 29, 2010

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1 Answer

No gas getting to bbq


I switched to the new style 20# tank with the new turn-on knob.  I couldn't get enough gas pressure to the BBQ burners for all three burners to light or to keep a strong flame on even one burner.  The new style tanks have a safety valve on the inside of the tank that shuts the gas off if you turn the knob on too fast because the safety valve thinks there is leak.  Shut everything off and then try turning the knob on real slow, especially at first, before turning it all the way on.  If that doesn't work (it didn't for me), then replace the large plastic connection valve knob (female end) that attaches the regulator to the tank.  Mine was for the old style tank and was black (low pressure).  I went to a propane company and had them replace it with a green knob (higher pressure).  Took it home and WALA!  Everything works fine now.  But it was very frustrating trying to figure why I couldn't get any gas to the burners after buying a brand new tank.  I hope this helps solve your problems.   

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