Question about Omron HEM-711 IntelliSense Automatic Blood Pressure Monitor

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OMRON Model Hem-711's display is messed up. Over one-half the top of the numbers are not showing. Is there a fix for this, or should I scrap it. I assume it an eternal problem in the window (Liquid diodes/crystals? - I used to know what they were called). Larry

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Same problem on my Omron HEM-711. Manufactured in 2003, past the 5-yr warranty. Cust Suppt told me to replace unit. I opened the unit up and looked inside. Two very tight phillips screws, one on back panel, other in battery compartment. Case pries apart. LCD display looked intact, ribbon was undamaged. Unit appeared to work properly, just did not display correct reading, some of the liquid crystals in a few of the digits were not activating. I installed batteries with case still open, turned power on while pressing ribbon along edge of circuit board. Ribbon is manufactured with glue to circuit board, some of the leads come loose after several years due to manufacturing defect. In my case, pressing towards the bottom side corrected problem. You can see when it's working properly because all the display crystals light up simultaneously when unit is first powered up. I clamped down ribbon with two small paper clips insulated with a few bits of paper, works fine now, saved eighty bucks.

Posted on Sep 27, 2012

  • Andi Jan 11, 2013

    Dear robbie257. Several months ago my Omron did the same exact thing that yours did. I pressed along the bottom of the ribbon and voila, same problem. I only needed one clamp, not paperclip, insulated with a bit of paper and it works fine...saved me eighty bucks. Thank you so much.

  • Andi Jan 11, 2013

    I forgot to let you know the type of clamp used. I was afraid that the paper clip would slide off so I used a small alligator clip with teeth (attached).

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Machine was out of warranty as is mine, which was purchased in 2007 (5 yr). I've found 2 screws underneath mine in the front but none in the battery compartment. Top / bottom will not separate and feels like there must be 2 more screws but don't see them. Anyone know how to get apart without damaging the unit? I have the same issue as above with the led crystal display disappearing. Otherwise, it appears to be functioning correctly.

Posted on Jan 06, 2016

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Omron must replace it for you free of charge.

Posted on Sep 06, 2009

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