Question about Garmin SOFTWARE, MAPSOURCE CITY NAVIGATOR Maps Software

2 Answers

Garmin Mapsource NT 2009 problem

Hi, I am trying to upgrade a laptop of mine (Windows XP)to Mapsource NT 2009 from Mapsource V8. I have a Zumo 450 already upgraded to NT 2009 and have also already upgraded my desktop to NT 2009. I just want to add this upgrade to one more computer of mine. When I run the set up .exe and after entering the product code, I get the message ''The Garmin server is experiencing Technical difficulties please try the application again later'' I have retried this dozens of times in the past week with no progress. I called Garmin during the week and was dismissed as ''oh yeah we are having a problem, try it again in a few days'' but believe the tech was just trying to go home or something as this problem still persists many days later.
I have doine a web search and this guy had a similiar problem which he figured out was because he had a satellite ISP. I was trying this with a wifi connection, but have now run the laptop hardwired to my router with no luck.

>>This is probably the worst designed product I've ever purchased.
There are no warnings on the Amazon website that this product will NOT install if your internet connection is wireless or a satellite ISP,

Garmin says that it is not their fault because they have these warnings on the Garmin website.
The Garmin solution was to find somebody living in a city with a fast broadband connection and then download software onto someone else's computer and tie up their internet connection for hours while the update proceeds. So remind me again, why did I buy a DVD data disk with all the update maps, if it still requires hours of data communication with a Garmin server?

This is how this DEFECTIVE BY DESIGN update works:
1) put the disk in, hook up the GPS unit with the USB cable
2) run the update application
3) the update application apparently isn't good enough, so it downloads a 7 mb new update application
4) run the updated update application
5) put in your product key code
6) get a message that the Garmin server is experiencing 'Technical difficulties'' and try the application again later
7) repeat procedure 50 times over the next few days, always with the message ''try application again later''
8) call Garmin support and wait 20 minutes on hold
9) get transferred to some other division and wait on hold again
10) finally get connected to some snotty tech who says that it is your fault for buying the update software if you don't live in a city and have high speed DSL access, even though there were no warnings on the Amazon product description that said the update won't work with a satellite connection
11) stare at your $60 plastic coaster and think about the pain of navigating with 3 year old maps

I asked Garmin if I could send in my disk and my GPS and have them update the maps. Nope, they are not allowed to help customers. We must persuade some total stranger in a city to let us enter their home and load garmin software on their computer and tie up their internet connection for hours.

Garmin stated they have no plans to ever change this situation, so for all the people with wireless connections, satellite connections, or dial up connections, you are stuck with your old maps FOREVER.


Any ideas suggestions?

Thanks in advance.

Posted by on


2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 333 Answers

Your isp makes no difference and garmin should not tell you this. All the information you need should be on that dvd you bought. My suggestion is to disconnect from the Internet, uninstall the nt 2009, restart your computer, then reinstall the program without reconnecting to the Internet. This has worked for me in the past. My email address is If you need further help, I'd be happy to help you.

Posted on Sep 15, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.

    New Friend:

    An expert that has 1 follower.

    Night Owl:

    An expert who has answered 10 or more questions between 12 midnight and 6am on the same day.

  • Expert
  • 18 Answers

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Just purchased zumo 450. map is not up to date. have loaded city nav nt to computer but not upto date either.

Hey, you can use the webupdated to update your gps

Lets see about the map update it may need to be purchased. try the webupdated now first.

Sep 14, 2008 | Garmin GPS

1 Answer

Garmin zumo 550 map update problem

  1. Make a backup of your Zumo by copying all the file to your computer.
  2. Using your PC and MapSource select all the maps then send them to a SD memory card need 2Gig or bigger card.
  3. Try to rename this file to gmapprom.img and replace the same named file in your zumo. (I haven't tried this personally, so if it fails, just replace this with your backup and all will be as it was.)
  4. If this fails, you can use the SD memory card in your zumo and it will use this map instead, but it will take longer to boot your zumo.

Jan 09, 2009 | Garmin zumo 550 GPS Receiver

1 Answer

Can you get mapsource to work on linux

I don't think so, They only cater for Apple and Windows at Garmin.

Oct 21, 2008 | Garmin zumo 550 GPS Receiver

2 Answers


Not going to pay to outsource this problem fix. I thought this was a free service.

Feb 28, 2008 | Garmin zumo 550 GPS Receiver

1 Answer

How do i load into my nuvi660 a garmin usa topo 2008

There should be instructions that come on the DVD. You may also visit this site for the latest MAPSOURCE software, version 6.13.5 as of Nov 20,2007.

  • WARNING: This software will not work unless you already own a MapSource product.
  • This version of MapSource no longer supports Windows 98, Windows Me, and Windows NT.
  • Works with Windows Vista.

Nov 21, 2007 | Garmin Nuvi 660 GPS Receiver

2 Answers

Transfer Problems

I locked my garmin zumo 550 and forgot the passcode

Oct 11, 2007 | Garmin zumo 550 GPS Receiver

1 Answer


It does not auto dim, it just remembers the settings. As soon as it has a GPS fix and knows the correct time it will switch to either day or night mode, and use the last setting you chose for that mode. Just give it a minute or so to get that GPS fix.
Mapsource, you mean the one on the PC? That you can upgrade by downloading it from Garmin, If you mean the maps on the GPS, you gave to order the DVD from Garmin and pay for the unlock key.

Sep 12, 2007 | Garmin zumo 550 GPS Receiver

4 Answers

Garmin Windows Vista Issue

I now this issue, and it's quite easy to work around, right mouse click on the executable and select run as administrator.

Aug 28, 2007 | Garmin zumo 550 GPS Receiver

Not finding what you are looking for?

781 people viewed this question

Ask a Question

Usually answered in minutes!

Top Garmin GPS Experts


Level 3 Expert

2130 Answers


Level 3 Expert

77939 Answers

TO Lady

Level 3 Expert

638 Answers

Are you a Garmin GPS Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides