New black cartridge in Kodak 5100, only prints part of page
I had a half-used cartridge of black that quit printing... I cleaned the heads, recalibrated... nothing worked. I bought a new cartridge and installed it --- now 1/2 the page prints okay but after that its all down hill... hit/miss for the rest of the page, and no readable characters by the 2nd page.
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1-800-421-6699.. That is the number for Kodak. They will replace your printhead for you. I've been dealing with this same thing. Along with replacing the printhead they are sending black and color ink. All Free! I'm really excited. The people are very friendly and helpful. They know what they're doing. BTW, the replacements should be here in 3-5 days.
An inter active website is being provided by Kodak to help their customer w/ this issue.....Try using www.kodak.com/go/itg and use missing colors for sub class if this does'nt solve the issue call Tech. support. (1 800 421 6699)
I have had the same frustrating problem.
I cntacted the Kodak live web chat help line and after removing the print head,switching the machine off for 1 min and reconnecting.Clean heads and recalibrate.
.....Still the same.
They then told me the print head was faulty and to contact Kodak for free repalcement.
Had the same issue... No black ink. Called the # from "Solution #1" guest, 18004216699. Had to patiently go through all the basic trouble shooting stuff like calibration, print head clean, demo print, etc. Once I went through that, they issued me a new print head for free, no shipping charges or anything. Just did this today, but they say I should have the print head in 3 days.
For all of those problems, you need to replace the Printhead. This is one of the most common issues among the Kodak All in One Printers, they simply stop printing text. However, it seems that Kodak is sending out some new printheads that work so much better, so you should get in contact with their support and have them replace their printheads. Call 1-800-421-6699.
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