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Ive got sad ipod icon on my 90gb ipod with click wheel ive tryed forcing into disk mode but no joy

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I had this happen, you will have to call Apple and send it in

Posted on Sep 05, 2009

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My ipod does nothing just shows a sad face


The "sad" iPod icon usually indicated that the iPod is having trouble connecting with a computer. This is, in most cases, not a serious issue and can be resolved with a few easy procedures. In most cases the data on the iPod is intact, even if the sad icon was displayed.

Verify the iPod has a charge. If in doubt, allow it to charge for 30 to 60 minutes. Do not remove charging cable. Toggle the Hold switch to the Hold position and back. Then press both the center (Select) button and the Menu (upper part of wheel) for up to 10 seconds. Release the Select and Menu buttons when the Apple logo appears, and quickly simultaneously press the Select and Play/Pause (bottom of the wheel) button. Switch from the electrical plug to a computer connection (if necessary) when the Disk Mode screen appears. The screen should change to the normal "Do Not Disconnect" update screen. Contact Apple about finding a repair service if the iPod will not go into Disk Mode.

Feb 03, 2013 | Apple iPod Audio Players & Recorders

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How to resolve Sad face icon issue for click wheel iPod's


If you are seeing a sad face Icon on your click wheel iPod, you may be able to resolve the issue by following the instructions below.
What you will need:
iPod
USB cable
USB power apple iPod compatible wall adapter
The latest version of iTunes installed on your computer

The process remains the same for Mac and PC

First you will need to force your iPod into disk mode. To do this you will need to reset the iPod by pressing and holding both the menu and center buttons. Continue to do this for at least ten seconds or until the apple icon appears. (Note: You may only see a blip on the screen, continue to the next step. Keep in mind though that you may need to repeat this process once to twice to force the iPod out of the sad face status.)
As soon as you do see the apple icon, remove your fingers and switch to holding both the play and center buttons. Keep holding those until you see a check mark appear on the screen, below it will say Ok to disconnect. At this point your iPod will be in Disk mode.

Next open ITunes on your computer and plug in the USB cable to one of the ports on your computer. Now you will connect your iPod to the USB cable. In the left hand column of iTunes you will see your iPod icon; go ahead and click on that icon. In the resulting page you will see the iPod summary. Within this page you will see a Restore button. Click on that button and follow any on screen instructions. Allow the restore to complete fully. When it has you will see that the screen of your iPod will have changed. It will now be displaying a picture of a power adapter being plugged into a standard wall outlet.
Disconnect the iPod from the USB cable and connect it to the wall adapter. You almost instantly notice the screen will show a status bar that is showing that it is actually being restored to factory settings. Once that has finished the screen will light up and work as it did before the sad face icon incident.

Just as a note: If you have dropped your iPod many times, submerged it in water, or any other extreme damage has occurred; this may not work for you.
Mini Tip:
If it has been submerged in water though, you can place the iPod in a full bowl of dry rice. Completely cover and leave for at least 24 hours. I personally recommend 48 hours for best results. It is not a guaranteed resolution, but has worked for me in the past.

on Feb 03, 2010 | Audio Players & Recorders

1 Answer

When i turn on my apple 3rd gen 20gb ipod it comes up with the apple sign and after a few seconds it comes up with and ipod with a sad face and www.apple.com/support/ipod underneath. What do i do??


The first thing is to connect your iPod to the computer it is paired with. When iTunes recognizes it, click the button returning it to factory settings. This will delete all data from your iPod, but should repair any software problems.
If iTunes is having a problem recognizing the iPod, than place it into Disk Mode: (From http://www.apple.com/support/ipod/earlier/)
  1. Before placing the iPod into disk mode, you should verify that it is charged.
  2. Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.)
  3. Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.
  4. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears
  5. Connect the iPod to your computer; the screen on the iPod will change and say "Do not disconnect"

If you are having difficulty putting the iPod model into disk mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center.

If you are still unable to put your iPod with a Click Wheel into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.

Dec 05, 2010 | Apple 20gb Ipod Mp3 Player With Click...

1 Answer

Ipods not workin


my advice would be to back up your library and format the ipod.

(With iTunes up) plug in ipod and wait for it to connect. once its connected, click on your ipod on the left, on the bottom of itunes it should say something like (restore ipod) that's what you want, click that and leave it be and the ipod should be back to normal. if not then you would have to take it into an apple store. There, they can assist your further.

Sep 05, 2009 | Apple iPod MA446LL/A MP3 Player

1 Answer

SAD FACE ICON


In most cases, the sad iPod icon indicates a hardware issue. If you are able to force iPod into Disk Mode, then it may not be a hardware issue, and you should try to restore your iPod with the latest software.
To force ipod into Disk mode http://support.apple.com/kb/HT1363?viewlocale=en_US
To restore ipod http://support.apple.com/kb/HT1339?viewlocale=en_US

Jul 19, 2009 | Apple iPod nano

1 Answer

Flashing icons while charging... am I really charging?


If the iPod is showing the "Sad iPod face" icon, this means that the hard drive inside the iPod (located on the logic/circuit board) has died/failed and needs to be replaced. If you plan on replacing this part, you may also need to purchase and solder a new battery to the iPod logic board if you were to do it yourself.

May 26, 2009 | Apple iPod nano

1 Answer

I plugged my ipod 3rd generation 20 gb into my mac to delete some songs so I could add new ones...the screen came up in iTunes and it said it was disconnected improperly even though it was still hooked...


I would force the iPod into disc mode before attempting to connect the iPod to restore it. Below is a step by step on forcing an iPod into disc mode just in case you need the information :)

Putting ipod into disc mode http://support.apple.com/kb/HT1363 Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.) Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears. When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod will change and say "Do not disconnect" If you are having difficulty putting the iPod model into disk mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center.
If you are still unable to put your iPod with a Click Wheel into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.

Apr 30, 2009 | Apple 20gb Ipod Mp3 Player With Click...

8 Answers

My ipod has a sad face icon and the famous 5 r's did not take care of my problem.


Unfortunately, it means your iPod's hard drive is severely damaged. Try putting it into disk mode and formatting it with windows, sometimes that'll take care of bad sectors on the drive and MIGHT make it usable again. It's either that or take it back to Apple to have them fix it.

Nov 13, 2007 | Apple iPod MA446LL/A MP3 Player

3 Answers

IPod click wheel frozen


Try to restart the Ipod.

Hold the select button and the menu at the same time until you see the screen go off.

If still does not work then try to enter disk mode and see if it works.

Disk Mode:
Reboot the ipod via Select and menu, right away hold the select and play button and hold until disk mode comes on. Does the wheel work?

If still does not work then reboot the ipod again and let it reboot normal to go back in apple firmware. If all buttons are working and none of the above works, I would assume it is not software related.

Nov 12, 2007 | Apple 20gb Ipod Mp3 Player With Click...

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