Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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No suction in the wand and the vacuum shuts off in the upright position. Just bought a new filter

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  • 12 Answers

The wand is clogged. shuttimg off sounds weird. but maybe your cord or something is hitting the off switch.

Posted on Sep 07, 2009

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Posted on Jan 02, 2017

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1 Answer

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Hi there, it's Jack at Dyson.

Like most Dyson upright vacuums, DC18 is engineered to divert suction to the hose and wand automatically when it's standing in the upright position. If your DC18 doesn't seem to have suction from the wand when standing upright, you may have a blockage in the hose or wand. Please follow the steps shown in our online Support guide to check for this: http://www.dyson.co.uk/support/dc18/dc18-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/no/remove-the-wand-from-hose

It's also a good idea to give the filter a wash - in normal use, this should be done at least once every 3 months as shown in the video below. Use cold water without detergent, and allow at least 24 horus for the filter to dry completely before replacing it.

I'm confident following these steps will resolve the issue. However if you'd like any further guidance from our experts after you've given this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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1 Answer

Poor wand suction


your cyclone assembly may need to be striped down and cleaned also remove the exhurst filter located under the bin.

Oct 15, 2013 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

When the dyson is in the upright position it goes off and I cannot use the wand . . . I have cleaned the filter and nothing is stuck in the hose but the wand has no suction power. HELP! I love my DYSON! ...


Here is something to try. Follow the hose down to where it snaps into the main base. My hose has come loose a couple times. There should be to clips that you can pinch to remove the hose. Make sure it is fully snapped in.

When you remove the hose, is there suction coming through that rectangular hole?

Jun 28, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

When the dyson is turned on the suction goes to the wand when you tip the beater down you do not have as much suction you cant pick up lint.


The Dyson system is designed to operate the hose with the handle in the upright position. When the head is tipped down (floor vacuum position) it closes the opening to the hose/wand

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2 Answers

No suction on wand of Dyson DC14 Animal


Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

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2 Answers

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  1. i cleaned out my fanton and no suction in wand and still whistles

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1 Answer

Suction not working in upright


Hi.

You will have A blockage in either the wand or hose, completely remove them from machine the hose unclips at the bottom back of machine,
Now switch machine on with this removed if machine sounds ok then remove the blockage from hose or wand.

If machine still poor suction & noisey with hose & wand removed check the (U) shaped inspection port for blockages.

Let me know how you get on.

http://dysonmanuals.llc.nu/index.htm

May 17, 2008 | Dyson DC14 Animal Bagless Upright Cyclonic...

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