Question about HP Photosmart D7160 InkJet Printer
I have just had to buy new ink cartridges for my HP D7160 for the first time. The cartridges that came with the printer have the code 177 on them and the new ones have the code 363 on them and the printer will not recognize them. I e-mailed tech support how said the printer was set to region 3 (Africa) and would need to be set to region 2 (Europe) and that I would have to contact HP by phone. After 30 minuets on the phone at 60p per minute I am still non the wiser. Is there any one who can tell me hoe to change the region settings
Set printer to mfg mode
press *# together
change from user to mfg mode
shut down restart
press power button after a graphic screen
see rainbow screen
press power button again
Posted on Jul 26, 2008
We purchased our HP 7525 All-in-One printer in the U.S and then moved to Paris, France. When the original U.S ink ran out we followed the instructions on the HP web site on which ink cartridges to buy (364XL). When we installed them the printer reported that the new cartridges were not compatible with the printer. We called HP support and they reset the region codes for the printer by remote access to our computer. This took about an hour all said and done and there was no charge for this service, even though the printer itself was 3 months out of warranty. A few recommendations that seemed to help us through this process:
1) Use the HP web site to identify which cartridges are compatible in your new region.
2) Purchase the new cartridges before you call HP support, but don't install them.
3) Use the HP email support form to submit your support request before calling the HP support phone number.
4) Have a USB printer cable available since they will need that in order to perform the region reset, seems they can't use wireless networking to perform this support task.
Posted on Jul 09, 2015
HP print cartridges are now 'zoned' as stated above. You have to re-regionalize your printer, and this is done by typing in a code supplied by technical support, and can only be done 3 times in the life of the printer.
Posted on Jun 17, 2008
I have at last got this problem sorted unfortunately you will have to phone HP tech support as you need a code that the tech guy will give you but if you call 08443690369 chose option 2 in warranty it'll only cost 8p per minuet and just say you bought your product within the last 12 months they don't question it. Although I was still on the phone for 45 minuets.
Posted on Jun 16, 2008
HP Tech Support sorted this out for me - even though my printer is out of warranty I called the 0844 number (5p/min) and they helped.
The solution seemed printer-dependent since it involved generating a number based on my serial number, which was then entered into a secret dialog within the printer driver (Ctrl-double click the HP logo, bottom left corner in the "Printing preferences" driver dialog.)
My number was 0285 2652 5796 4163 9667 - wonder if that will work for you!?
Hope that helps
Posted on Apr 18, 2008
I have the exact problem as woodchip.
I bought the C6183 from dubai and now it doesnt accept UK cartridges.
ie. its stuck on using HP177 cartridges and wont accept HP363 cartridges which are basically the same except for the chip.
Posted on Mar 25, 2008
Me Too, I hae a potosmart D7160 too, and i am having exactly the same problem. Support told me that there is a special key code you can enter but didn't tell me what it was. Please Help
Posted on Jan 12, 2008
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Posted on Jan 02, 2017
You can try this, but I still thing you need HP tech support to tell you which numbers you should enter, because they vary from printer to printer.
Posted on Apr 16, 2010
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