Question about HP Photosmart D7160 InkJet Printer

7 Answers

Region settings for HP Photosmart D7160

I have just had to buy new ink cartridges for my HP D7160 for the first time. The cartridges that came with the printer have the code 177 on them and the new ones have the code 363 on them and the printer will not recognize them. I e-mailed tech support how said the printer was set to region 3 (Africa) and would need to be set to region 2 (Europe) and that I would have to contact HP by phone. After 30 minuets on the phone at 60p per minute I am still non the wiser. Is there any one who can tell me hoe to change the region settings

Posted by on

  • 1 more comment 
  • woodchip Dec 31, 2007

    I am having the same problem with the photosmart C6183 I bought when I lived in Dubai. HP said they need to change the region setting but cannot do it and want to sell me an exchange printer. Is that a con or what?



    Jim Wood

    wood8757@aol.com

  • Alan80 Jun 20, 2008

    Black cartridge needed changed. I changed it and now nothing will print

  • m-mike Jul 16, 2008

    hi,

    i have same problem as you guys. I bought my HP Photosmart 2608 all-in-one in China (where I was living) 3 years ago using 853 and 857 cartridges. But since I moved to Europe can't use them now, because these cartridges are region 4 and I need region 2. At the local market I can only find 338 and 343 cartridges. Does anyone know how to program this printer? Try to refill colour cartridge, but the indicator dissapears from the screen and although the ink is full, it still shows that level is low. Any idea how to reset ink level.

    Thanks in advance.

    Mike

×

Ad

7 Answers

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Set printer to mfg mode
press *# together
press 127
change from user to mfg mode
shut down restart
press power button after a graphic screen
see rainbow screen
press power button again

Posted on Jul 26, 2008

Ad
  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

  • Contributor
  • 1 Answer

We purchased our HP 7525 All-in-One printer in the U.S and then moved to Paris, France. When the original U.S ink ran out we followed the instructions on the HP web site on which ink cartridges to buy (364XL). When we installed them the printer reported that the new cartridges were not compatible with the printer. We called HP support and they reset the region codes for the printer by remote access to our computer. This took about an hour all said and done and there was no charge for this service, even though the printer itself was 3 months out of warranty. A few recommendations that seemed to help us through this process:

1) Use the HP web site to identify which cartridges are compatible in your new region.
2) Purchase the new cartridges before you call HP support, but don't install them.
3) Use the HP email support form to submit your support request before calling the HP support phone number.
4) Have a USB printer cable available since they will need that in order to perform the region reset, seems they can't use wireless networking to perform this support task.

Good luck!

Posted on Jul 09, 2015

Ad

HP print cartridges are now 'zoned' as stated above. You have to re-regionalize your printer, and this is done by typing in a code supplied by technical support, and can only be done 3 times in the life of the printer.

Posted on Jun 17, 2008

I have at last got this problem sorted unfortunately you will have to phone HP tech support as you need a code that the tech guy will give you but if you call 08443690369 chose option 2 in warranty it'll only cost 8p per minuet and just say you bought your product within the last 12 months they don't question it. Although I was still on the phone for 45 minuets.

Posted on Jun 16, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

HP Tech Support sorted this out for me - even though my printer is out of warranty I called the 0844 number (5p/min) and they helped.
The solution seemed printer-dependent since it involved generating a number based on my serial number, which was then entered into a secret dialog within the printer driver (Ctrl-double click the HP logo, bottom left corner in the "Printing preferences" driver dialog.)
My number was 0285 2652 5796 4163 9667 - wonder if that will work for you!?
Hope that helps
- Tom

Posted on Apr 18, 2008

I have the exact problem as woodchip.
I bought the C6183 from dubai and now it doesnt accept UK cartridges.

ie. its stuck on using HP177 cartridges and wont accept HP363 cartridges which are basically the same except for the chip.

HELP anyone???

Posted on Mar 25, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Me Too, I hae a potosmart D7160 too, and i am having exactly the same problem. Support told me that there is a special key code you can enter but didn't tell me what it was. Please Help

Philip

Posted on Jan 12, 2008

2 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

  • 232 Answers

SOURCE: Region settings for HP Photosmart D7160

You can try this, but I still thing you need HP tech support to tell you which numbers you should enter, because they vary from printer to printer.

  1. You should have your printer connected to a windows PC with a USB cable even if it is a network printer.
  2. Press * and # keys to bring up the "Mfg Commands" screen. I assume this is only used by HP service staff.
  3. The "Mfg Commands" screen asks you to "Enter special key combo" which is 123 then press ok.
  4. Use the right arrow key to step through the menus until you find the "Special Reports" menu then press ok.
  5. Use the right arrow key again to find the "Print Cartridges" menu and press ok
  6. This will print out a page with numbers ranging from 11. to 74. This page will print regardless of the print cartridges in the printer and whether they are valid print cartridges.
  7. The numbers of interest to HP support will be 11,21,25,52,62
  8. They will use the above information to generate a new set of five lots of 4 numbers.
  9. You will need to enter the 5 lots of 4 numbers onto a windows PC which has the HP drivers installed.
  10. On a windows PC with HP drivers installed open notepad and select print to bring up the printer dialog .
  11. Click on "preferences" in the print dialog window to open the HP preferences dialogue.
  12. Holding down the control key double click the HP icon in the bottom left corner of the preferences dialogue to open a service maintenance menu which will allow you to enter 5 lots of 4 digit numbers which HP staff will provide.
  13. Once you have entered the 5 lots of 4 numbers and press ok a data file is sent to the printer which changes its region settings.
  14. You then have to switch the printer off for about 1 minute then back on again and your new cartridges should now be valid.
Or try this, but I'm not sure if it works:
  1. press *# together
  2. press 127
  3. change from user to mfg mode
  4. shut down restart
  5. press power button after a graphic screen
  6. see rainbow screen
  7. press power button again

Posted on Apr 16, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Ink cartridge, the printer says the yellow cartridge is empty, when it is a new cartridge.


try to refill your new cartridge with yellow ink. Refill you cartridge once only.

Feb 25, 2010 | HP Photosmart D7160 InkJet Printer

1 Answer

I keep getting ink system failure on my d7160 printer


Turn off the machine using the power button, unplug the power cord from the back of the machine, remove the ink cartridges, wait 2 min, press the power button to turn on the machine, wait until the printer prompts that the ink cartridges are missing, then reinstall the ink cartridges. If this doesn't fix the problem you may have to re-prime ink through the system. There is a good explanation of how to do this at http://www.ccl-la.com/blog/index.php/hp-photosmart-ink-system-failure-1/.

Jan 31, 2010 | HP Photosmart D7160 InkJet Printer

1 Answer

D7160 requests initial ink cartridges


,The cartridges should have been supplied with the printer. If you didn't get them then return the printer for exchange.

Jul 24, 2009 | HP Photosmart D7160 InkJet Printer

1 Answer

Yellow ink cartridge will not print


The print heads must be bad. I had the same problem. Still under warranty and HP replaced printer with rebuilt unit

Feb 23, 2009 | HP Photosmart D7160 InkJet Printer

1 Answer

Region settings for HP Photosmart D7160


You can try this, but I still thing you need HP tech support to tell you which numbers you should enter, because they vary from printer to printer.
  1. You should have your printer connected to a windows PC with a USB cable even if it is a network printer.
  2. Press * and # keys to bring up the "Mfg Commands" screen. I assume this is only used by HP service staff.
  3. The "Mfg Commands" screen asks you to "Enter special key combo" which is 123 then press ok.
  4. Use the right arrow key to step through the menus until you find the "Special Reports" menu then press ok.
  5. Use the right arrow key again to find the "Print Cartridges" menu and press ok
  6. This will print out a page with numbers ranging from 11. to 74. This page will print regardless of the print cartridges in the printer and whether they are valid print cartridges.
  7. The numbers of interest to HP support will be 11,21,25,52,62
  8. They will use the above information to generate a new set of five lots of 4 numbers.
  9. You will need to enter the 5 lots of 4 numbers onto a windows PC which has the HP drivers installed.
  10. On a windows PC with HP drivers installed open notepad and select print to bring up the printer dialog .
  11. Click on "preferences" in the print dialog window to open the HP preferences dialogue.
  12. Holding down the control key double click the HP icon in the bottom left corner of the preferences dialogue to open a service maintenance menu which will allow you to enter 5 lots of 4 digit numbers which HP staff will provide.
  13. Once you have entered the 5 lots of 4 numbers and press ok a data file is sent to the printer which changes its region settings.
  14. You then have to switch the printer off for about 1 minute then back on again and your new cartridges should now be valid.
Or try this, but I'm not sure if it works:
  1. press *# together
  2. press 127
  3. change from user to mfg mode
  4. shut down restart
  5. press power button after a graphic screen
  6. see rainbow screen
  7. press power button again

Dec 12, 2008 | HP PhotoSmart C4180 All-in-One Color...

1 Answer

HP D7160


replace the carrage unit in the printer

May 26, 2008 | HP Photosmart D7160 InkJet Printer

2 Answers

HP Photosmart all in one C3180


My suggestion: Don't buy HP. I have the same region coding problem. All I want to do is buy HP ink, put it in my HP printer and print stuff. Too hard. I've wasted 30 pounds on ink and another 30 pounds on "support" phone calls to HP. Hopeless. I will never buy HP again. Waste of time and money.

Aug 24, 2007 | HP PSC 1610 All-In-One InkJet Printer

Not finding what you are looking for?
HP Photosmart D7160 InkJet Printer Logo

1,928 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18425 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...