Question about HP LaserJet 3055 All-In-One Printer

17 Answers

Fatal error installing HP 3055 all in one

Please help!! I have spent the last 8 hours trying to resolve a problem I have encountered trying to install software for my new HP 3055 all in one.
I keep getting the following:
Fatal Error
Error Situation code: 26840056
ModuleX:hpbmiapi.dll failed to register
HRESULT-2147024770
contact support personel
X:hpzbdi32.msi failed with return code 1603
msiinstall()failed with code 1603

I use windows XP OS

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  • 14 more comments 
  • Anonymous Dec 12, 2007

    i try software suite 365 Mb length. i try scanfix hp utility. i try register hpbmiapi.dll manul - all it does not work. What can i do else?

  • Anonymous Jun 24, 2008

    "Error Fatal" y "MSI.dot4msi" , the error cde is 2753
    X:\HPZBDI32.msi failed with return code 1603
    MSI INSTALL( ) failed with 1603
    EXIT Code = 1603

    HELP ME, yo necestio ayuda, el panel de la impresora no funciona. HP LASERJET 3050


  • Anonymous Jul 10, 2008

    I have the same problem and cannot install the sofeware without a fatal error

  • Anonymous Jul 10, 2008

    I get fatal error while installing the 3rd step of hp 3055 all in one driver for win xp

  • eugenenortje Oct 15, 2008

    Exact same issue. Getting the error after trying to install the HP suite on a Windows 2000 box.

  • cbasics Nov 13, 2008

    Same problem any fix??

  • Anonymous Dec 18, 2008

    Same

  • Anonymous Jan 21, 2009

    Exact same problem, in contact with HP through email, they are fairly prompt.

  • Anonymous Feb 12, 2009

    i have this problem with the 3055 "the file hppldcoi.dll on hp cd is needed" but i cannot find the file, who can help me? thanks, Malta

  • james930 Feb 18, 2009

    I have been asked for the hppldcoi.dll file???

  • Anonymous Mar 01, 2009

    fatal error comes up and locks doesnt tell me any information to solve.

  • Anonymous Mar 25, 2009

    same problem

  • Anonymous Apr 07, 2009

    hp 3055 had worked perfectly until removed another printer from system. had to uninstall completely and then wouldn't reinstall, claimed to be missing various drivers even though it was same original installation disk. Spend 10 hours. Got it to work using online software patches. Now experiencing same problem. Don't understand this.

  • Dave
    Dave Feb 01, 2018

    You can call HP Support for the resolution (877-690-9305)

  • John Smith
    John Smith Mar 02, 2018

    for HP Printer Installation Issue call - 877-690-9305
    or visit -http://hpsupport.us

  • Terry
    Terry Mar 02, 2018

    Are you using 32 bit or 64 bit xp.

    Which software did you download and try to install?
    https://support.hp.com/us-en/drivers/sel...

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OK, here is my debugged/tested solution.

I know your error refers to a different installer MSI file (CIOUM32.msi) but the installation component in your log file (ipm12.A4B24390_80AD_4BAF_B8FD_C670FE0DB586) is identical to the one that was giving me trouble as well (i.e. points to the same service/file). So it is definitely worth a shot to try this solution out as it will only take a few minutes.

My Scenario:

OS: MS Windows XP SP3 [Version 5.1.2600]
Printer: HP LaserJet 3390 (AiO) (Firmware datecode: 20070331)
Printer Connection: Connected via Ethernet with a static IP address
HP Driver Version: v4.0 (hp_LJ3050-3052-3055-3390-3392_Full_Solution_AMWE.exe)

Ran into same error that everyone else is experiencing. (see below)

Now Launching=X:\hpzmsi01.exe -m dot4msi -l XXX -f X:\DIVins??.DAT
Error message received: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753.
X:\HPZBDI32.msi failed with return code 1603
MSIInstall() failed with 1603
Exit code=1603

After debugging HP's installation scripts for 2 days, here is the cause & solution I identified to this specific install error. Once I got passed this error, everything installed without error and all functionality was working properly (including scanning!).


BACKGROUND:

Microsoft Installer (MSI) error 1603 is simply a generic "A fatal error occurred during installation" -- see http://msdn.microsoft.com/en-us/library/aa368542(VS.85).aspx. This is basically MSI telling you that something very bad has happened during the installation. In order to get more details, you can turn on MSI debug logging by following this MS Knowledge Base article (http://support.microsoft.com/kb/223300).

The MSI error code 2753 is the code for "The File '<file name>' is not marked for installation.". This error can be triggered by many scenarios, but usually, it has to do with the actual installation script not properly checking for the existence/non-existence of an installation file and then not marking it for either installation/removal. I know this sounds confusing, and it is. If your curious about all the possible causes, just Google for "msi 2753 not marked for installation" and you'll see lots of results which you can peruse for your own enjoyment.

In order to identify what was causing these 2 errors, I enabled debugging for MSI via the aforementioned MS KB article

CAUSE:

Certain HP services (and associated DLL files) were somehow partially/improperly installed. (Possibly, from a previous failed install?)

The Windows services (files) were:

Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll)
Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)

The existence of these 2 files in the System32 directory was causing this error in my situation. Somehow, the installation script was not identifying that these files were already installed (or improperly installed) and failing to properly set them to be installed again.

SOLUTION:

Steps:

1) Check to make sure that the 2 Windows services above are not running (or not installed).
2) Rename/delete the 2 associated service DLL files (this will only be possible once the services are stopped)
3) Run the installation again.

If all goes well, the install should now run without any issues.


Hope this helps since many people (including myself) have spent a lot of time (and HP Support chats) trying to find a workaround for this issue.

If you find this solution helped you out, please feel free to make a small donation to my PayPal ;)

Posted on Oct 30, 2009

  • guest940 Feb 16, 2011

    Worked like a charm! Thank you for saving me hours of frustration.

    HP = great hardware, pathetic software :(

  • tschmite_pro
    tschmite_pro Nov 29, 2012

    I just used this solution as well. I knew there had to be some kind of dll conflict, but without this article would have been hard pressed to find the exact ones.

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SOLUTION FOR HP 3055 SOFTWARE INSTALL ERROR!

THE METHOD:
Search for file "DPINST.LOG" on your computer. This will show you specifically what ERRORS are taking place. After three seperate trial and errors I found out that three different files are missing from the software package downloaded from the HP driver support site. http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=1140780&prodTypeId=18972&prodSeriesId=1161389&swLang=8&taskId=135&swEnvOID=228
"HP LaserJet 3050/3052/3055/3390/3392 PostScript Print Driver Package" ~364mb

MISSING FILES:
UNIDRV.HLP
UNIDRVUI.DLL
UNIRES.DLL

FIND HERE:
http://www.filewatcher.com/m/UNIDRV.HLP.15343.0.0.html

http://www.dlldump.com/download-dll-files_new.php/dllfiles/U/UNIDRVUI.DLL/5.2.3790.120/download.html

http://www.dlldump.com/download-dll-files_new.php/dllfiles/U/UNIRES.DLL/5.2.3790.120/download.html

STEPS:
Download missing files then copy to the unzipped software folder. Which is most likely
"C:\hp_LJ3050-3052-3055-3390-3392_Full_Solution\"

Posted on Aug 04, 2008

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Well I cant believe this one... I had a problem with installation of my 3050 and I kept getting asked for files that were not on the CD. After uninstall and reinstall with out luck... I found the folder options were set to "do not display hidden files and folders"... As soon as I changed the setting to "Show hidden files and folders" Wham Bham... the installation completed no problems.......

I hope this help someone with the same frustration I had....

Cheers
James

Posted on Feb 18, 2009

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I believe I have a solution to the problem everyone is having – the following is a consolidation of several blog boards that presented several solutions or tricks to get the HP scanner to work – Many of the people indicated they “kinda” got the scanner to work again – but either the tool box does not work or they cannot activate the scanner software from the printer. The solution below provides FULL SCANNER CAPABILITIES.

I am also going to try to explain why the software download did not work. But first you need to get a good software upgrade.

A working version can be found at the following site
.
ftp://emeaipg:emeaipg@15.192.32.69/


For those that are not FTP savvy – you will be presented with a directory structure in explorer. Simply look for the “page” icon on the browser and select “open FTP site in windows Explore” This will present the files in graphic form

Download the files (drag to your desktop) 3055Fullsoftwaresolution.zip and lj305x-339x_swupdate.zip

Unzip the files and place in a folder on your desktop – you should have two items in the folder – a folder call AEC Driver version 3.0 and an application called J305x-339x_swupdate.



Now the problem with all the installations is that the update does not install the new Twain and Twunk Files. You do not need to know what these are – only that you have to manually install them.

Search on the unzipped downloaded AEC Driver version 3.0 folder setup for the following files

F1922_TWUNK_16.EXE.096CD9AA_35CA_455C_ADCB_36EF6B7F7892
F1923_TWUNK_32.EXE.096CD9AA_35CA_455C_ADCB_36EF6B7F7892
F1928_TWAIN.DLL.096CD9AA_35CA_455C_ADCB_36EF6B7F7892. F1939_TWAIN_32.DLL.096CD9AA_35CA_455C_ADCB_36EF6B7F7892.


Doubleclick and extract each file to a temporary folder:
Rename these files to twunk_16.exe, twunk_32.exe, twain.dll and twain_32.dll respectively
Copy (and overwrite if necessary) them to the Windows directory (c:\windows in my case)

I have XP SP 3.


Now go to the start button, select control panel and folder options. Click the view tab and change the setting to "Show hidden files and folders" Apparently there are some hidden files which the software upload cannot find unless they are no longer “hidden.”

Go to the folder with the 2 downloads and click (launch) the lj305x-339Xswupdate application. This will set the registry so that the update will load properly.

Turn ON your printer and connect it to your PC using a USB Cable.

You will find a message popping up on your right hand side saying your pc has find a new hardware.

(Something called Dot4 and EWS).

When the message pops up, make the hardware look for the driver on the specific folder you created on your desktop before.

To get there, you have to choose advanced settings and choose the specific location to your desktop, uncheck the box which will ask for the CD Drive.

You will get a message that the software found your device and is loading properly. After this an installation screen will appear – select “install software upgrade” In a while the system will come back and state “you have all the components for a successful installation”.


The software will begin to install – at about 94% a popup will appear indicating you have to restart your computer for the installation to complete. Click restart – when the system finishes rebooting – the installation will finish and announce that the software has successfully been installed.

You will need to “configure” the printer again (e.g. tell it the fax number, where to store the scans, etc) but this really is the pretty easy part.

I want to thank all the people who sweated with this issue before me. If not for picking up bits and pieces from everyone, I would still be using a “not quite” all in one HP 3390.

Posted on Apr 10, 2009

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First I had to find out where the error message came from (scan in my case, see the description of my problem). Apparently Win XP, Me and 2000 have a security function that doesn't let you overwrite existing twain and/or twunk files.

So you have to install these files manually:
Search on the installation CD or in the unzipped downloaded full solution the folder setup\scan, there you'll find the file data1.cab.

Doubleclick it and extract the following files to a temporary folder:
F1922_TWUNK_16.EXE.096CD9AA_35CA_455C_ADCB_36EF6B7F7892
F1923_TWUNK_32.EXE.096CD9AA_35CA_455C_ADCB_36EF6B7F7892
F1928_TWAIN.DLL.096CD9AA_35CA_455C_ADCB_36EF6B7F7892. F1939_TWAIN_32.DLL.096CD9AA_35CA_455C_ADCB_36EF6B7F7892.
Rename these files to twunk_16.exe, twunk_32.exe, twain.dll and twain_32.dll respectively
Copy (and overwrite if necessary) them to the Windows directory (c:\winnt in my case)

Now you can re-install the complete HP software again, in my case it worked and I'm now able to fully use my CM1015 multi-function printer!

Posted on Dec 13, 2007

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HP Printer Installation Issue call - 877-690-9305

Fatal error installing HP 3055 all in one - hp printer support -4-31hygl30hjwh2qatbhqfcd3j-5-0_0.jpg
Support For Hp Printer Call Toll Free 877 690 9305

Posted on Mar 02, 2018

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There is the Dll File issue need to be resolved you need to download the drivers from internet, even after this problem is not resolved call hp support (877-690-9305) They will help you Support For Hp Printer Call Toll Free 877 690 9305

Posted on Feb 02, 2018

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You find error on installing HP 3055 all in one don't need to worry about that as HP Support Number 1(844)355-5111 is always available for your support with the help of expert technicians 24*7.
HP Technical Support Number 18443555111 Help Repair

Posted on Jan 18, 2018

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It's simple. Download the 3055 full package from it's original location. then go inside the \drivers\dot4 folder.then run HPZBD132.msi seperately. the you will get few errors with "retry","abort","ignore" options. just ignore them all.then run the iriginal "autorun.exe". thats it. PIECE OF CAKE

Posted on Jul 12, 2012

  • Bimal Subasinghe Jul 12, 2012

    It's simple. Download the 3055 full package from it's original location. then go inside the \drivers\dot4 folder.then run HPZBD132.msi seperately. the you will get few errors with "retry","abort","ignore" options. just ignore them all.then run the iriginal "autorun.exe". thats it. PIECE OF CAKE

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@davidovp solution worked for me. I have HP 3055. But now when I run the scan application it keep running the windows installer and installing the scanning drivers and then asks me to restart computer and this keeps going on and on.

Posted on May 18, 2010

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The two steps in "Best Solution" above worked for me in resolving a failed install of a HP Desktop F4440 printer. Thanks a zillion!!!

Posted on Jan 17, 2010

Solution 2 works the best for me.. thanks a lot!!1

Posted on Jul 20, 2008

Solution 2 works the best for me.. thanks a lot!!1

Posted on Jul 20, 2008

The reason for the failure to register hpbmiapi.dll is a missing registration of ATL.DLL.

1.) make sure that ATL.DLL exists in the WINDOWS\SYSTEM32 directory,

2.) in the start menu select run and enter: "regsvr32 c:\windows\system32\atl.dll"

Retry the installation process of the HP 3055 printer.

This worked perfectly for me.

Posted on Jul 09, 2008

This solution may work for any "dll failed to register" error. For me it solved the hpbmiapi.dll problem.

The solution that worked for me is to re-register all the dlls in the system32 directory (regsvr32 xxxx.dll). It seems that one of the system dlls on my machine became unregistered for some reason (probably due to a software uninstall). If you want to try this, write a batch file to register all the dlls (call regsvr32 for each dll) then run the batch file several times.

To see if it worked, run
regsvr32 c:\windows\system32\hpbmiapi.dll

Posted on Jun 14, 2008

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Solution #5 by James930 saved me--the original software disk from HP for my 3055 worked ONLY after going to windows explorer and telling it to show all hidden files and folders. Must uninstall printer and reboot first, had to discconect USB cable. Spend days trying to fix this--tried downloading drivers and fixes from HP. Wasted a lot of time. Solution was on the original disk all along.

Posted on Apr 07, 2009

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Solution #2 worked for me! Thank you!

I spent over 3 hours with tech support at HP on a C7280 and they had no clue how to resolve this issue.

Thanks for intuitive, helpful folks like y'all.

Michael

Posted on Sep 06, 2008

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SOURCE: Fatal error installing HP 3055 all in one

Try download he right software for your OS from HP.com, typically software issue. Be sure to choose the right language for your full software solution, get fatal error when trying to install software with wrong language support.

Posted on Nov 22, 2008

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Error code is 2753


Hello,
Error #2753 is not a real code number for the HP 3055!

Please Visit here to check any other error codes regarding this machine here;

http://h10061.www1.hp.com/ccsearch/search?pname=HP+LaserJet+3055+All-in-One+Printer&qry=error+code+2753&submit.x=0&submit.y=0&ctry=us&lc=en&dlc=en&mode=lz&tmv=0&method=prodFinder&pid=1140780&productBigSeriesOid=12012&spid=1140612&opname=HP+LaserJet+3055+All-in-One+Printer&pname_desc=HP+LaserJet+3055+All-in-One+Print%2FScan%2FCopy&ptype=commercial&stype=pn&contextual_lname=&spname=HP+LaserJet+3055+All-in-One+Printer&temp_hql=s-001%2Cs-002%2Cs-004%2Cs-003%2Cs-005%2Cs-006%2Cs-017%2Cz-001%2Cc-002%2Cc-001&search=0

Good Luck!
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Nov 13, 2008 | HP LaserJet 3055 All-In-One Printer

3 Answers

Fatal error installing HP 3055 all in one


Try download he right software for your OS from HP.com, typically software issue. Be sure to choose the right language for your full software solution, get fatal error when trying to install software with wrong language support.

Aug 02, 2008 | HP LaserJet 3050 All-In-One Printer

1 Answer

Error 2753 HP3055


My Scenario:

OS: MS Windows XP SP3 [Version 5.1.2600]
Printer: HP LaserJet 3390 (AiO) (Firmware datecode: 20070331)
Printer Connection: Connected via Ethernet with a static IP address
HP Driver Version: v4.0 (hp_LJ3050-3052-3055-3390-3392_Full_Solution_AMWE.exe)

Ran into same error that everyone else is experiencing. (see below)

Now Launching=X:\hpzmsi01.exe -m dot4msi -l XXX -f X:\DIVins??.DAT
Error message received: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753.
X:\HPZBDI32.msi failed with return code 1603
MSIInstall() failed with 1603
Exit code=1603

After debugging HP's installation scripts for 2 days, here is the cause & solution I identified to this specific install error. Once I got passed this error, everything installed without error and all functionality was working properly (including scanning!).


BACKGROUND:

Microsoft Installer (MSI) error 1603 is simply a generic "A fatal error occurred during installation" -- see http://msdn.microsoft.com/en-us/library/aa368542(VS.85).aspx. This is basically MSI telling you that something very bad has happened during the installation. In order to get more details, you can turn on MSI debug logging by following this MS Knowledge Base article (http://support.microsoft.com/kb/223300).

The MSI error code 2753 is the code for "The File '<file name>' is not marked for installation.". This error can be triggered by many scenarios, but usually, it has to do with the actual installation script not properly checking for the existence/non-existence of an installation file and then not marking it for either installation/removal. I know this sounds confusing, and it is. If your curious about all the possible causes, just Google for "msi 2753 not marked for installation" and you'll see lots of results which you can peruse for your own enjoyment.

In order to identify what was causing these 2 errors, I enabled debugging for MSI via the aforementioned MS KB article

CAUSE:

Certain HP services (and associated DLL files) were somehow partially/improperly installed. (Possibly, from a previous failed install?)

The Windows services (files) were:

Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll)
Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)

The existence of these 2 files in the System32 directory was causing this error in my situation. Somehow, the installation script was not identifying that these files were already installed (or improperly installed) and failing to properly set them to be installed again.

SOLUTION:

Steps:

1) Check to make sure that the 2 Windows services above are not running (or not installed).
2) Rename/delete the 2 associated service DLL files (this will only be possible once the services are stopped)
3) Run the installation again.

If all goes well, the install should now run without any issues.


Hope this helps since many people (including myself) have spent a lot of time (and HP Support chats) trying to find a workaround for this issue.

If you find this solution helped you out, please feel free to make a small donation to my PayPal ;)

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1 Answer

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