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Laptop only starts in SAfe mode!!

Hello. I am Isuru Medonza, i live in ZAmbia. in the beginning of January 2008 i purchased a Sony vaio VGN-CR13S in Thailand Bangkok. through out the past year and a half i have been experiencing a few problem. but a week ago i turned on my laptop and it would go to the desktop and then an error would pop up saying: "windows explorer has stop working " so went into safe mode and scanned for viruses and then deleted the ones i found. i then switched on my laptop and it wouldnt get past the welcome screen after i typed my password. it froze so i did a manual shutdown . when i switched it on it said something about repairing some system files, so i let it repair.. now when i type in my password it goes past the welcome screen..but on to a blank screen where i can only see the mouse pointer.Please help if possible.thanks ur help will be really apreciated..

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  • isuru medonza
    isuru medonza Sep 05, 2009

    i am not using windows Xp. and i cant system restore because it says some system files are corrupt. and when i click fix errors the window just disappears

  • isuru medonza
    isuru medonza Sep 05, 2009

    i am not using windows wp.. and my latop didnt come with the OS disc .. thanks !

  • isuru medonza
    isuru medonza Sep 05, 2009

    also .. another thing .. i visited a computer store here..they told me i should stop using vista and switch to Xp if i use my laptop regularyly and if i wanted to access it with ease and no problems... But i read a forum on Xp and its says xp is discontinued from microsoft or sth... what do you say .. must i move to xp or not... or do a dual boot thing with both .. thankyou

  • Robert Billyard May 11, 2010

    R U using WinXp and do you have this Xp Disc? If you do have this Disc, you boot up your copmputer with this disc in the CD-rom and it will actually asked you if you want to repair. Say yes, and it will put back some of your missing files


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Dear User,
here is simple solution for you.
Start your computer in safe mode and then restore your operating system to the earlier time through start button-->programs-->accessories-->system tools-->System restore.

This will resolve your problem.

Please dont forget to RATE my answer

Posted on Sep 05, 2009

Testimonial: "thankyou .. but when i tried this it says system files are corrupt and the the window disappears"

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It sounds like some system files have been deleted.
If you have the Recovery CD, put it in the CD Reader Drive and start the computer. Choose "R" for Recovery and follow the instructions.

Posted on Sep 05, 2009

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