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Hi, You can unlock your Samsung SGH-M620 using unlock code. Contact your service provider and get the unlock code, if they don't give you the code, then get it from online sites.Try Theunlockarena.com , they provide codes at affordable price.
I have the same phone and it did this a few times at first, but after that it stopped freezing up on me. If you purchased this phone from a store then it most likely came with a one year warranty. I would take it back and exchange. Other than that it's a great phone.