Question about Dyson DC14 All floors Bagless Upright Cyclonic Vacuum

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Dyson dc14 has lost suction

My hoover is only 1 yr old, and it seems to have lost suction from the main floor part. However, there is still alot of suction power from the hose part.

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  • Jennennyfur May 11, 2010

    Do you have a hoover or a dyson?

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  • 11 Answers

Down on the lower right hand side of the vacuum, when you're behind it, there is a little 'J' shaped piece with a purple clip on it. Tilt the vacuum up and unclip this. Usually, people who have these amazing vacuums will accidently **** up things like lollipop sticks/pens/paperclips/etc. that don't bend... and will stay in this piece. This should solve your problem.

Posted on Sep 06, 2009

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Posted on Jan 02, 2017

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Dyson DC14 hose won't extend and floor unit lost suction


Sounds like the exhaust side is clogged. Remember a vacuum pulls air into the cavity, but for it to work properly it also has to be able to exhaust the same amount of air it takes in. If the exhaust is blocked it will continue to suck air inside and collapse on itself, which is why your hoses are getting shorter and harder to move. Check the exhaust system for any blockages, perhaps the hole you taped was the exhaust.

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Dc 14 does not suck very well when on carpets massive suction through wand


Hi Diane, it's Jack at Dyson.

If your DC14 isn't picking up well on carpets despite having strong suction through the wand, there are some simple troubleshooting checks you can run through. I understand you've checked for blockages and washed the filter, but there may be something you've overlooked. These checks will help you determine if there's a blockage or another issue that may be causing this: http://www.dyson.co.uk/support/dc14/dc14-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/no/loss-of-performance

If you'd like further advice after giving each of these diagnostic checks a try, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Suction seems very fierce, so strong i have trouble pushing the hoover! I have cleaned the filter but It was not like this before


It may be something as simple as a string wrapped around the wheels.
You might also check to see if it needs a height adjustment.

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When I turn on mt dyson is sounds normal. once I


With the DC14 in its upright position, and looking from the back, there is an access hatch just to the right and bottom of the dust canister. Remove this and check for any obstruction. With the hatch still removed, tilt the handle back (as if vacuuming a floor), and you should spot that the mechanism in to which the access hatch fits changes over from one hole to another. This is how suction is transfreered from the telescopic arm to the brush bar when the unit is taken out of the upright position.
With the handle tilted back, the hole you can see is one end of a flexible pipe that leads to the brush bar. Check for any blockage and/or foriegn objects. If there is no obvious problem, you'll need to check the other end of the pipe. You can do this by removing the toe plate on the bottom of the brush bar area. The plate is held by 3 or 4 half turn fasterners - a 5 pence piece is ideal for undoing these.

If still no joy, the only other thing it might be is that the brush bar isnt spinning - this isnt actually lack of suction, but without brush rotation any upright hoover is far less effieicnt at picking up bits from the floor. Brushes not spinning on a DC14 is quiet a difficult thing to fix on a DC14 as there are two separate rubber belts, one of which is hidden under a plastic cover. There is also a clutch mechanism between the belts that can cause problems some times.

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My Dyson DC14 had no suction...see if this works...turn the Dyson upside down...there is a length of hose that connects the bottom of the vacuum to the top, careful remove one end of the hose and check for debris...mine was clogged. Removed the clog and voila...it works. Thanks for the above info on checking the hose for cracks.

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Forgive me if I'm thinking of the wrong model, but I think the DC14 has a short length of clear plastic tubing between the floor head and the fixed vacuum pipe-work. This tube can split and let air in which, of course, reduces suction at the head. You need to inspect it very carefully, as the split is often where it's really difficult to see!
If this is the problem, a repair with tape is possible but rarely completely satisfactory. A new bit of tube is the best solution.

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hose should work as is. you just remove the handle from the main unit and **** away. Manuals are available at dyson.com.

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