Question about Epson RX620 All-In-One InkJet Photo Printer

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Ink cartridge not moving

My printer - epson stylus photo c4700 was workin ok until a piece of paper got stuck and wasn't feeding in correctly. It came up ERROR - Printer error occurred. Please see documetation which reads general error - Delete all print jobs and turn the printer off. Remove foreign objects from inside the printer. after a few minutes turn the printer back on.
I cannot find any paper stuck but the ink cartridge carrier is not moving at all/

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My printer is not recognising the replacement ink cartridge although I've used these before many times


If you have just installed a new cartridge and you still see an ink related error, the cartridge may be incorrectly installed. Follow these steps to make sure the cartridges are correctly installed:

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It's very difficult to help you if you don't respond to our questions! If you continue to maintain a mysterious silence, we will presume you no longer have a problem - Problem Solved!

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