When using XP and media player 10, your mp3 player has to be in MTP mode to transfer music, you can't do it in USB mode. If you have already tried in USB mode you'll be beter off clearing the memory and starting over (you'll have to reload your music after you are done).
Plug the player up to the computer using the USB cable.
Close out any pop ups that open. If they won't close ignore them until you are finished.
Double click the My Computer icon on your desktop.
When that opens find your player under Removable Devices or Audio Devices. Some computers will show your player twice but will have the SD MMC card showing behind the player name. That is only for formatting the SD card.
Right click once on the player to open the Options menu and then click on Format
Click OK to any warnings that come up. There may be one or two depending on your operating system.
Any memory will now be erased from your player and you can disconnect from the computer.
Reboot your computer and plug your player back in.
When you see USB appear on your players screen, press and hold the M button until MTP appears on your screen.
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Put your songs onto windows media player. Attach your mp3 via a usb and use the sync function. DO NOT touch the play button on the mp3 and make sure you use the safe hardware removal mode or you will be in "Doggie Doo Doo".
Usually most mp3 players work as a flash drive when you plug them into your computer. Some won't let you transfer or play while charging, but this one looks like it gives you an option to.
Open Windows Explorer (to see the drives, folders and files) and plug your mp3 player in. Select Charge and transfer. A new Removable Device should appear in Explorer with a drive letter assigned to it. It could be F:, G:, H:, etc... Just copy your mp3s onto that drive.
When you are finished, clock Safely Remove Hardware in the bottom right corner of your screen and select the mp3 player device and stop it. A message will appear saying that it is safe to remove this device. Then unplug it and enjoy!
If you have got a usb cable insert it in your mp3 player and the usb port of your computer. In My Computer a new removable disk icon appears. Open the drive and paste the song files and directories in the disk. Now click Safely remove hardware button in the taskbar.choose Safely remove hardware and the computer shows safe to remove hardware.take out the usb cable from both the ends.Switch on the player and listen to your songs.
I would recommend checking the batteries make sure that they aren't dead. If the batteries aren't dead and you are still having trouble might just be a defective one. I personally love mine. I have a dell E310 with win xp and it works great. I just download the songs onto my computer. Then plug the usb wire into the computer and move the songs to the K drive is what mine comes up.. For a shortcut once you see the drive appear you can create a shortcut to the drive by dropping the drive to the desktop. So it is alot easier to move the songs onto the drive. I simply just drag the song over the shortcut I created and it goes directly on. Just make sure that when you are finished adding all the songs, you click the scissors (safely remove hardware icon) on the bottom right of the taskbar and click stop for that drive, or else the songs you put on won't save. Once it says you are free to remove the drive simply unplug usb. Then plug in your earpiece and hit play on mp3. You should hear the song.
I use limewire to get my songs, but whatever site you use should be fine.
This is a flash device and it comes with a USB extension cable, try not using the extension cable and plugging the unit directly into one of the REAR usb ports on your computer. This should make the device show up as a 'Removable Disk' drive under 'My Computer'.
i had the same problem once and i tried pressing the on off button for 15 seconds and it helped. After that when i plugged it to the computer i did it before turn it on and when i removed it i did it by pressing the safe removal of hardware or did it when the computer was off.
Now i have a different problem since i turn it on and i only get the dial blue light i hope someone is able to give me a tip or else this sandisk is a nightmare!!!!!!