Question about HP OfficeJet 6110 All-In-One InkJet Printer

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Can't scan image to word or photo gallery

Keep getting error message... unexpected internal error has occurred. Click OK to close program then...

restart program
restart PC amd tru again
reinstall HP Photo & Imaging Software

Only have V2.1.0 hp officejet 6100 series for windows 98, 2000, ME and XP. I have XP

How do I fix this? Have reinstalled cd without any luck. Can't find manual.

Thanks Pam

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First thing to do is try to check if your windows XP is a 32 or a 64-bit. You can do this by right clicking the mouse on My Computer icon and then left click on properties. Now try to load the right and updated driver. If it still won't work. Go to Control Panel>administrative tools>services>scroll down and look for WIA ( Windows Image Acquisition). when you double click on it you should see it it is running, stopped, make sure that it is started. If still won't work try using other application like paint.

Posted on Sep 05, 2009

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Posted on Jan 02, 2017

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Try below solutions

An Unexpected Internal Error Has Occurred' Error Message Displays
Issue When attempting to scan, or, during the scanning process, the error message An unexpected internal error has occurred may display on the computer screen. There are three scenarios where this issue occurs. This document covers each scenario where this error may occur and provides links to the appropriate documentation for resolving each scenario. Solution one If you have multiple versions of HP Image Zone software installed on your computer, click here to download a patch that might resolve this issue . If you do not know if you have multiple versions of HP Image Zone installed, follow the instructions below.
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Try also this link

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00259434&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=297430


I hope you issue should be fix to lessen your frustrations.You can do it

Regards

Your's Truly,

Christian from HP

Say "Thanks" by clicking the thumb icon in the post that helped you.

Please click "YES" in solution that solves your problem as "was this helpful?"
(Although I am employed by HP, I am speaking for myself and not for HP)

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