Question about HP Office Equipment & Supplies
HP 5300 All in One wont fax and it says it's online and all the plugs are connected. What could be wrong?
First off, check to see if the line is working. If not, then that's your problem, but also make certain that you have the telephone jack plugged into the line input marked "L" and not the handset jack. You should also move your unit to another telephone jack to test the copier.
If you're still having problems, make certain that you do not have the TX option turned off (this is highly unlikely unless you've been playing with the settings).
If you're confident that the phone lines are ok, and your settings are ok, then your faxboard may be defective. Is this something that just started? Did you recently have work done on your phone lines? Did you recently move this piece of equipment?
Posted on Sep 12, 2009
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Posted on Jan 02, 2017
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