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Problem for Panasonic DMR-E85H DVD Recorder

Panasonic DMR-E85 DVD recorder TV Guide problem

By dmtgs on Dec 08, 2007

" "

My Panasonic DMR-E85 DVD recorder often loses the TV Guide channel line-up. I have Comcast cable, no converter box. Just this past week, I've had to manually set up the TV Guide channel line-up FOUR days in a row. Of course, Comcast says it's not their problem.
Any suggestions?

Comments:

Dec 08, 2007

- Also, I've gone through both the manual and TV Guide On Screen System User's Manual.
AND Panasonic also claims it's not their problem.

Dec 08, 2007

- Solution isn't the word for this post. The DMR-E85 is out of production. I'm asking a technical question because I know it is not returnable.

Feb 08, 2009

- Brian, I've had this problem on and for for 2-3 years now and is VERY frustrating. You're correct....no one will accept responsibility or offer help. I brought my unit to a replair shop and their comment was it would download TV guide and hinted that Comcast (my cable company) was responsible (for what that's worth.
About 2 weeks ago I unplugged the unit for 24 hours. Re-established all the info. The TV guide did download for about 2 days and then I was back to "no listings".
I'm guessing that "techyes" answer is probably THE answer!!
Frustrating. I guess we'll just have to set record by time like in the old days of VHS.
:(

Feb 08, 2009

- About 2 weeks ago, I unplugged my DMR-E85 for about 24 hours and re-entered all the info. The next day I was able to download the TV guide (but only a 24 hour period of shows) and it stayed there for about 2 days. Then it went back to "no listing.
I'm guessing that Solution #3 by techyes hit the nail on the head.
In the meantime, we're probably only going to be able to use it as we did in the old days of VHS - enter time to record.
:(

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Clarification Request

Posted by bobcowen on Jan 24, 2009

BrianShort: I've tried your suggestion and receive the correct channel lineup (lineup 1 highlighted) but even after a week, there is no TV Guide. My cable provider (Brighthouse) is unable to help and my email to TV Guide has not received a reply. I really like my Panasonic but am frustrated because no one will take responsibility for the problem.

Same Problem

Apr 04, 2009

- I lost my channel listing too, and I can't find my user manual for directions on how to reset it.
Anybody willing to post the steps?
Thanks. - Guest

Feb 08, 2009

Jan 19, 2009

- I too now have the same problem. Started in early Dec. Now I acn't get any data from TV Guide On Screen and I can't manually program the channels. My cable provider says it isn't their problem. I called TV Guide On Screen's 800 number 800-386-7380 for help. No reply.- Guest

Jan 07, 2009

- Channel lineup was intermittent, but hasn't worked in over a month. Left it unplugged for a week and still doesn't work. The Panasonic manual is definitely not "user-friendly" for this or any other issue I've had.- svsbna

Jan 06, 2009

- My Panasonic DMR-EH50 suddenly can not load the TV Guide. I've done a restart/reload (numerous times) and the channels load properly but no TV Guide. My cable company (Brighthouse) can not help. The DVR is directly connected to the cable (not through the TV). I've sent an email to Panasonic but no reply.- bobcowen

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Best Solution

posted on Feb 08, 2009

techyes

Rank: Apprentice
Rating: 85%, 1 votes

Unit must get the TV guide from an analog station. If cable company goes digital you loose the data. If the station that hosted TV guide goes digital you loose the data. This unit does not have a digital ATSC tuner only analog NTSC tuner. If you are still getting analog data there are a few capacitors on the power supply under the hard drive that bulge up and cause problems. They should be replaced with higher voltage rating types.

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Solution #2

posted on Dec 08, 2007

Guest

Rank: Apprentice
Rating: 0%, 0 votes

RETURN THIS ITEM BACK

Solution #3

posted on Jan 24, 2009

brainshort

Rank: Apprentice
Rating: 79%, 3 votes

Try unplugging the DMR-E85 power cord. It is important that you unplug it from the back of the recorder, not the wall. Leave it unplugged for 10 or 15 minutes. For good measure disconnect the cable 'in' connection as well. Once both lines are plugged back in it will go through its self-check diagnostics. Leave it alone for awhile (give it time to consider the error of it's ways). If you are lucky, when you turn it back on it will ask you to verify the channel lineup. If this does work, and all the channel info is correct, press 'enter' (lineup 1 highlighted). Good luck! This is an awesome machine, WHEN IT WORKS!

Comments:

Feb 14, 2009

- 800-211-pana. Panasonic had me power up, push both channel UP and DOWN simultaneously, re-power up, follow set-up prompts, and shut down for 28 hours. Will see what happens tomorrow when I power up! Even if it works it sounds, from many comments here, that it might not stick. Now I've lost my channel lineup! That always sets me back an hour to re-program. D'oh! This thing used to be such a joy. Panasonic says they are aware of, and attempting to remedy the problem.

Feb 17, 2009

- After calling 800-211-pana and doing the reset as instructed, and waiting the 28 hours for the info to download, I have the programming info back. I hope it sticks around! Maybe they really working on the problem as they claim...

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Solution #4

posted on Oct 23, 2009

philisher1

Rank: Guide
Rating: 94%, 4 votes

I have had this problem for months, and still have no listings. It appears to be the transition from analog to digital has screwed things up. Please contact Michale Finney of ABC news.com 7 on your side. If he hears from enough people he will get the transmissions fixed. copy and paste the URL below to reach him.
http://abclocal.go.com/kgo/feature?section=news/7_on_your_side&id=5814629

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Solution #5

posted on Apr 21, 2009

iphonerulez

Rank: Apprentice
Rating: 0%, 0 votes

For the person who said they needed the manual, it can be found here: http://service.us.panasonic.com/operman/findmanual.aspx?model=DMRE85H
I still have my manual for what it good it has done in order to get the TV listings downloaded. Would you believe I've had it for five years and never have been able to download TVGOS programming using either a cable box or antenna. Sucks.

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Solution #6

posted on Apr 21, 2009

mwooge

Rank: Apprentice
Rating: 0%, 0 votes

I had a problem with bad programming info, a similar problem. I fixed it by buying a signal amplifier from Radio Shack. Apparently, the problem was a weak signal. Picture looked fine, though.

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6 Other Users Have The Same Problem - Continued

Comment by djdman, posted on Dec 17, 2008

I have the same problem Related to this is that my weekly programming often fails because the TV Guide fails. I'm experimenting with some options such as making sure that the DVR is not in navigator and that the play led is not flashing when I power off.

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