Question about Dyson DC25 Vacuum

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Won't stand upright again

After vacuuming, I can't get my Dyson DC25 Animal to stand upright again. I've only had it for a couple months

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My Dyson DC 25 animal had this problem earlier today, all of a sudden it wouldn't go back into it's upright position. I looked on the bottom and the red pedal has two metal pegs which are supposed to be in a hook shaped track. one peg had slipped into a hole outside of the track (leaving a little scratch indicating the path it had taken), and all I had to do was wrestle it out of that hole and back in place.

Posted on May 15, 2012

  • cheri cooperman Aug 20, 2012

    It's too hard for me to wrestle it out of the hole and back in place. Any other ideas of how I may do this?

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I have this problem also and have posted here.
I have just tel Dyson support with the problem and my dyson is now fully functioning after he explained what to do. It was simple to fix. Tel Dyson.

Posted on Feb 23, 2010

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The inspection valve on the right hand side of the bucket ( standing at the rear) has come out of its housing.
If you can't sort - its under guarentee take it back where you bought it

Posted on Sep 06, 2009

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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  • Mar 18, 2016 | Dyson Vacuums

    2 Answers

    My dyson dc25 won't lock in the upright position


    The DC25 Animal has a design flaw where part of the Duct Assembly (main part of the vacuum) where the Red lock bar goes over breaks off the Duct Assembly and it causes the DC25 to not be able to stand up normally. There is a short Youtube video describing this flaw.

    Unfortunately, you can repair this except by replacing the entire duct assembly.

    Dec 21, 2012 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    Dyson animal will not stand upright


    Hi there,

    I'm sorry to hear you're having difficulty standing your DC25 Animal upright. It sounds as if the stabiliser needs realigning. This is simple to do - please follow the steps shown in the video below.

    If you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    May 06, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

    1 Answer

    Vacuum will not go into the upright position


    Hi there,

    I'm sorry to hear you're having difficulty standing your DC25 Animal upright. From what you've described, it sounds as if the stabiliser pedal needs to be realigned. This is easy to do - please follow the steps shown in the video below.

    If you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Apr 07, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

    1 Answer

    Reset switch on the DC25 dyson vacuum


    Hi there,

    Your DC25 is equipped with a sensor which shuts off the brushbar if something jams it. After you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine. For guidance in doing this, please follow the steps shown in the video below.

    Please note, the brushbar will never rotate when the machine is standing upright, so make sure you've reclined the machine it into the vacuuming position before testing it.

    I'm confident this will resolve the issue, but if you'd like any further assistance or advice, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com/


    Mar 11, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

    1 Answer

    Dyson DC25 Animal Cleaner Head Stays Off the Floor


    Hi there,

    I'm sorry to hear you're having difficulties with your DC25. I'm sure we can help resolve this - please give us a call free on 1-866-693-9766, or email us at askdysonUS@dyson.com so we can provide assistance.

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Feb 14, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

    1 Answer

    The ball on the dc25 animal appears to be locked up and will not rotate


    Hi there,

    Sorry to hear you're having difficulties with your DC25. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our guide:

    http://www.dyson.com/support/help.asp?article=1156&product=DC25-ALLFLOORS

    Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.

    By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Aug 27, 2011 | Dyson DC25 Animal Bagless Upright Vacuum

    1 Answer

    Brushes won't spin when using the upright mode


    Hi there,

    Your DC25 is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The process is shown in easy-to-follow steps in the video below.

    If you need further guidance, please refer to our online support pages:

    http://www.dyson.com/support/help.asp?article=1156&product=DC25-ALLFLOORS

    Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off manually by using the silver brush control switch located next to the red on/off switch.

    By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly - you can call us free on 0800 2980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Online Customer Support


    [unremark-end]-->

    Jul 11, 2011 | Dyson DC25 Animal Bagless Upright Vacuum

    1 Answer

    My dyson dc25 animal has locked into one position and will no longer stand upright


    Hi there, we can help!

    Can one of our advisors on 0800 298 0298 (UK) or 1866MYDYSON and they will be able to talk you through resolving this.

    We look forward to hearing from you.

    Kind regards
    Darran
    Dyson Customer Service

    Mar 31, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

    1 Answer

    My Dyson Ball DC25 Animal will not stand upright?


    Hi its Darran at Dyson.

    Its possible that the stabiliser pedal has popped out of place. For help on how to resolve this, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

    Kind regards
    Darran
    Dyson Customer Service

    Feb 14, 2010 | Dyson DC25 All Floors Bagless Upright...

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