Question about HP Photosmart D7160 InkJet Printer

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Carriage jam on HP Photosmart D7160. No paper in the way of the carriage. Sounds like gears grinding right before message appears. Do you have a solution?

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Printer is saying there is a paper jam. we went through all the steps to clear a paper jam but the carriage just grinds and doesn't move, then the error message reappears. Would like to be able to take the...

Find and Fix Common Printer Problems Using HP Diagnostic Tools Review the following sections to learn about the diagnostic tools that HP offers, and then follow the links to learn how to download and install the tools. You can also use the following shortcuts to go to the section in this document that is related to your issue: HP Network Diagnostic Utility HP Print Diagnostic Utility HP Scan Diagnostic Utility HP Network Diagnostic Utility Network connectivity and communication is everything when it comes to networking your HP printer. The Network Diagnostic Utility provides help and information that is necessary to resolve network issues, including:
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Oct 27, 2010 | HP Photosmart D7160 InkJet Printer

1 Answer

Cartridge jam will not clear

Here are the instructions for fixing a carriage jam on the HP Photosmart D7160.
I am an HP employee. I do not represent HP on this site.

May 27, 2010 | HP Photosmart D7160 InkJet Printer

2 Answers

Paper Jammed. Have appeared to remove all paper. But I keep getting "Carriage Jam, open door, clear carriage jam then pres OK" message. Message on my computer screen says "The print cartridge carriage is...

HP support has extensive documentation for both paper and carriage jams for your model:

I hope this helps!

Dec 10, 2009 | HP OfficeJet 7310 All-In-One InkJet...

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Error message carriage jam and/or paper jam

Often a carriage jam is caused by a paper jam. If you're getting a carriage jam message and a paper jam message, this video should help.
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Nov 21, 2009 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

Hp photosmart carriage jammed

I had the same problem and finally solved it this way. After hours of trying to find out where this carriage was, to no avail, I finally decided to move the printer head by hand, which was way over on the right side and I found out it is also the carriage. I unplugged the printer and slid the carriage all of the way to the left, looked back in there using a flashlight and low and behold there was a wad of paper, it took some doing to get it out. What fooled me was that when the message came up i took the back off and there was two 4x6 pieces of photo paper jammed in back, I removed them and thinking that's all there were, I never thought to look for any more paper.

Hope this helps

Dec 26, 2008 | HP Photosmart 3210 Printer

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Carriage jam on HP Photosmart 3210 Printer

most likely the sensor on the paper path out of position, chech it out and put it back to where it have to be, good luck!

Dec 13, 2008 | HP Photosmart 3210 Printer

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Carriage jam issues on hp printer

So sorry to hear that you are having issues with your C4385 printer. HP's All-In-One printers seem to be very touchy when it comes to carriage jams, and mine is no exception. They are usually caused by little bits of paper left over from a previous jam, so you just have to work out where to find them. HP produced a page with diagrams to help people find them. Please click here to access their solution page.

Hope this helps!

Nov 26, 2008 | HP Photosmart C5180 All-In-One InkJet...

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Hp officejet all-in-one 6210

printer jerking and message says carriage jam and everything is clear, but paper goes in sideways.

Oct 13, 2008 | HP Photosmart C4180 All-In-One InkJet...

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