Question about Magellan Roadmate 760 GPS Receiver

23 Answers

Unit will not power up after map update.........

I cannot get my 760, which worked fine before hand, to come back on after I installed my map update from Magellan. Is there a way to reboot this unit manually? Some of my other GPS are capable of that but I don't see a way to do it on this unit. HELP!!!

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  • jdoc Dec 08, 2007

    Same thing happened to me. No solution found yet. I am waiting for Magellan to reply. I guess they take weekends off.

  • chmbers024 Dec 09, 2007

    I just got my update DVD in the mail yesterday, plugged everything in, udated my 760 receiver, then once I unplugged it from my computer, it wouldn't power on again. It doesn't respond to the AC adapter or the car adapter. I have had this unit just under a year, had to send it back for repairs about 5 months ago. Other than that, it works fine.

  • gstein Dec 10, 2007

    I have the same problem. I spent more than an hour on the phone with support. They tried to tell me it was a cable problem. The bottom line – I have to send it to the repair center to get it fixed – worked fine before trying to upgrade the map.

  • Jimmy1954 Dec 13, 2007

    I installed my update for the 760 today and have the same problem as everyone else here it seems. Mine took about 2 1/2 hours to load and I thought things were going good. I disconnected the USB cord, turned the unit off and now, like everyone else here it won't turn on either and it has been working trouble free for 2 years now until I tryed to install version 6 update like the rest of you guys. I sent in a request for an answer to Magellan Support, because I will not try to talk to their overseas support anymore because they are worthless.

  • derme Dec 14, 2007

    Update to ver 6 was going along fine until communication stopped between unit and computer. Was told to disconnect USB, restart unit, reconnect USB.

    Have nothing except a blank blue screen and can do nothing.

  • Charles Dec 15, 2007

    I just received my map update for the Roadmate 760. After reading the instructions and following the prompts from the update program the 760 screen briefly displayed a loading screen and shortly there after displayed the blue background with the Magellan logo on it. After a while the computer indicated it had lost communications with the gps unit and directed me to disconnect the USB cable and restart the gps unit. The attempt to restart the gps unit resulted in a solid blue screen and the pc could no longer communicate with the gps. I have emailed Magellan however having read the comments on this forum I am not hopeful

  • vinny 007 Dec 15, 2007

    Same thing happened to my 760, ran the wizard and when prompted to disconnect cable unit would not restart anymore.

  • Anonymous Dec 16, 2007

    Well isn't this interesting,everyone that bought the update and tried to install it burnt up the unit. ME TOO. I am calling this is tomorrow and requesting a replacement unit

  • smiledoc Dec 19, 2007

    i had the same problem-- after the update my unit will not power up. i have emailed but got no response. am on hold now.

    w4dds

  • Disgoduc Dec 20, 2007

    Wanna hear something funny? I talked to tech support and they said they would fix my 760 under warranty. So I sent it to Texas on Monday. Why are they not able to fix anyone else's units. That's strange..Maybe they won't fix mine. Maybe they will send me a new 4040, which will go on ebay soon after so I can buy the Garmin 2820. I am really disappointed with their customer service or apparent lack there of. Thales was much better dealing with their customers. Same thing happened to Mercedes when they merged with the big C. Customer service went out the window, that is why/when Diamler bailed. Seems that more and more these days companies are being bought to rake people over the coals to separate them from their money....mean while F%$K customer service...and that has become really discouraging. Don't you think?

  • Anonymous Dec 21, 2007

    Same problem. Sent in my request for support by e-mail but not hopeful. Can't afford to make this a crusade but I hope someone else will. You would think that these idiots would stop sending out the upgrades but they didn't. Let's give them a chance and see if they do the right thing.

  • gstein Dec 21, 2007

    Has anyone heard if we will be getting a refund on the map update?

  • srinivasch Dec 23, 2007

    Hy disgodec...... i had the same problem...talked to the technical support ppl. got it sloved. its a laborious process though...takes upto 2-3 hrs on fone......they dont speak good english too.....good luck....

  • gurugi Dec 26, 2007

    My GPS unit has gone dead in the process of updating the maps. I was advised to get a formware and a map update when I reported the initial problem of frequent freezing of the unit.

  • DonNorcott Dec 26, 2007

    Ran the update on Roadmate 760 without problems on PC side - disconnected USB cable as requested by updater - GPS sat with "DOWNLOADING" message for next 7 hours. Eventualy I tried to restart the download from scratch but unit would not power back on.



    This occurred on Dec 24th - have sent and email and got a case ID back by email. It requested using the support number but it appears there is no techsupport available untill after the holidays

  • Marine25 Dec 27, 2007

    I received the map upgrade at the end of November. When I put the DVD in the drive, Windows (XP Home SP/2) crashed and presented me with a blue screen that said: "Windows has been shut down to prevent damage to your computer." I had to hit the power switch to re-boot. I called Magellan tech support and was told to try it again. I did... 4 times... and got the same blue screen each time. I called tech support again and they said to use another computer. (I also sent an e-mail to tech support and have yet to hear from them.) I attemped the upgrade on my office PC (Windows Professional SP/2). The program ran but could not detect the unit. So, I decided to perform the upgrade using one of the company laptops. After 2.5 hours, the upgrade was finished, but there was confusion about what to do next. The software said to disconnect the USB cable, don't touch any buttons, and let the unit reboot. The instruction pamphlet said to close the program, turn the unit off, and then disconnect the USB cable. While deciding what to do, I saw the unit re-boot - over and over again. After about 5 re-boots, I decided to disconnect the USB cable. As soon as I did that, the unit re-booted, but this time stopped at the "User" screen. I turned it off and on about 4 times and it seems to be working OK. I'll know for sure when I connect it in the car tonight .

  • pitoe Dec 28, 2007

    Magellan roadmate 760 same problem ,loaded the new map and the unit does not want to start up

  • Frus Trated Dec 28, 2007

    I have the same problem and when I called tech support I got extremely frustrated. They kept asking for my account password. They said they needed it to verify I was who I said I was. They would not help me until I gave them my password. They said that they would then give me an RA# so that I could send them my unit and they would repair it under warranty. They also said they would call me back in a few hours with the number as they couldn't give me the number yet. So now I have to pay shipping to send this unit to their repair site and he told me it would be about 20 days after they receive the unit that they would repair it and send it back. I am now waiting for them to call me back.


  • Anonymous Dec 28, 2007

    same problem with me also. I am still on hold with Tech support and the best they will do is repair. I have to pay shipping to get the unit to them but they are saying they will return the unit in 7-10 days. They say the problem is too wide spread to continue to ship out new units.

  • Anonymous Dec 28, 2007

    Same problem after loading map updates. Per tech support they are aware of the problem and because it is so wide spread, they are no longer offering replacements. I have to ship the unit to them at my cost and wait for them to repair the unit. They assured me that the unit can be repaired.

  • gstein Jan 02, 2008

    Frus Trated - sure has become a challenge. Two calls to tech support, hours later, and still no satisfaction. They can’t even tell me if they have received my unit I sent to the repair center and until they do no fix, no replacement, and no promises.


    Guest - The class action law suite sound good to me.

  • Roman Erenshteyn Jan 03, 2008



    I have received my update DVD in the mail today, followed installation instructions for my RoadMate 760, and successfully completed updates. Then, after I unplugged it from my computer, it wouldn't power on again. It doesn't respond to the AC adapter or the car adapter. I have had this unit for almost two years and never had any problems with it.





    Regards, Dr. Roman Erenshteyn
    (Unit S/N 0102320874894)

  • Boomer2008 Jan 03, 2008

    I installed the version 6 update on my RM760. The install went OK, taking almost 2 1/2 hours. Every thing appeared to work OK except the feature that announces the street name does not work. I have talked to tech services many times and performed all the robot items that they read from the book, including reinstalling the maps. All no help. Finally I asked to speak to the supervisor and was transfered to repair services. After going thru the problem again, they finally told me to send the unit to Fort Worth Texas for repair. I hope it comes back someday!!!!!!!!! Anyone else have this problem?

  • chris760 Jan 05, 2008

    I got my upgrade today and was happy(before i loaded). Now it killed my unit. never knew the guys will sell the product after receiving so many complaints.......this unethical.

  • Lou4407 Jan 09, 2008


    I got my map upgrade at the end of November, wasted untold hours on the phone with tech support who knew less about computers than I did. On Dec 10 I sent my unit back to Magellan insured with delivery confirmation(very important) after being told my unit would be repaired and returned within seven to ten days.On January 3 I finally spoke to someone in the service department who told ne they never received it. Fortunately I had my delivery confirmation number. Surprise! they DID receive it. After 90 minutes on the phone I finally demanded to speak to a supervisor. A Jack Taylor employee number SS10105 gave me the run around for another half hour until it became obvious that I was really angry and would not go away. He promised me I would have my repaired unit back in two business days. I expected it yesterday. When it didn't arrive today I called back at 5:30 eastern time. I was on the phone for two hours with another lame brain Alan George SS10174 and was told that my unit could not be repaired because the hard drive crashed. I asked why not replace it. He said it "infected the whole unit". Not being born yesterday I explained to him how that was a ridiculous statement.He offered to replace it with a Maistro 4210. I immediately started checking on my computer to get info on the 4210I. This is a cheesy unit they have come up with to pawn off on all the people who had their 760s bricked. Strangely you can't find a price on it and none of their dealers sell it. I told him this was unacceptable . He says " let me tell you something" yada yada. After another fifteen minutes of arguing he tells me my repaired unit will be arriving in 12 business days. Yeah Right!.I confronted him with the contradiction is the unit repairable or not? He was almost too stupid to realize I caught him in a lie.I got off the phone with him problem unresolved. I proceeded to write a complaint on the Magellan support web site. This company has major problems and at this rate will not be around much longer. I do not plan to let this issue slide with them.I will work with anybody who wants to put heat on the company class action litigation or whatever..

  • Roman Erenshteyn Jan 09, 2008

    I already posted several comments. This is the contact I have found
    on Magellan's website besides their webmaster's e-mail. I have sent

    this guy an e-mail with the link to our forum and asked him to pass this link to administration.
    ________________________________________________

    If you are a member of the media, please contact:


    In the U.S.


    Raphel Finelli
    Senior Public Relations Manager
    Magellan GPS
    408-250-1778 - Mobile
    rfinelli@magellangps.com

  • Boomer2008 Jan 09, 2008

    For LOU4407 - What is the number you use to contact the service dept? The same one that is use to call India??? 800-707-9971

  • Lou4407 Jan 12, 2008

    I called the number on the support site. Worthless!

  • Anonymous Jan 17, 2008

    I saw you comments, and they hit home for me as well. I bought a Magellan 4040 six months ago, and have used it very extensively over this time.



    However, I made several mistakes that I will go into. First, I saw on their website the first of January that a new "update" was now available. First mistake, don't ever download a new version. First the process is out of a torture film. Boy, are they not user friendly when it comes to updates.



    Well during this "update" you have to hit the reset button, another big mistake. I ended up with my unit only having a blank blue screen with a black bar across the bottom. It gets better (really worssse!) when I try to get it repaired.



    I first email the support? department and get an email back saying to furnish the necessary information for them to issue a return Authorization Number to send the unit back for repair. I email back the information. It has been over a week with no response from Magellan.



    On Tuesday of this week I decided to call and find out what the problem was. As you stated I was connected to someone on the other side of the world that I could hardly understand. Then I found out that they were in the marketing department, and got transfer to the "support?" department. Same story with the personnel in that department. After 30 minutes of trying to get them to understand that all I wanted was a Return Authorization Number, the lady stated that she was not "authorized" to give me the number and would have to transfer me to the "service" department. Again I was transferred and waited another 15 minutes with no connection. I hung up and am contemplating my options, one of which is to report Magellan to the Virginia Attorney General's Consumer Protection Division. At least I can get the company's name in front of the authorities, even if they cannot force them to give me the service that all consumers deserve.



    I am sorry that this was so long, but hopefully it will help those on the forum that are looking to buy a GPS unit. Be careful, and my recommendation would be to stay away, FAR AWAY from Magellan!

  • Dave Johnson Jan 18, 2008

    I don't have anything to add except that I purchased the update for one of our 6 company 760 units and the results were the same. It won't power on after the update.

  • Michael Tinsley Jan 19, 2008

    My Roadmate 760 worked fine, although many new roads were not on the map, until I attempted to install the Version 6 Update for North America. My Sony Vaio running Windows XP SP2 connected to unit and started to update but stopped with the following message " Magellan Update Wizard 4.2.0.8: Setup.exe - corrupt file The file or directory \USBTRANS\USB0002.ACK is corrupt and unreadable. Please run chkdisk utility Data transfer failure" After this when unit was powered up would go to blank blue screen and do nothing further. No sign of harddrive activity, no flashing, nothing. When attempting to connect to the Roadmate 760 with USB cable, my computer stated "unknown device" would not connect and said to "replace the damaged device". After 4 long calls to Magellan Tech Support, finally got an RA# and am sending unit to Fort Wort, Texas. Wish I had read the postings at this site before all of this began. My 1999 Oldsmobile Silouette Van has a anti-glare filter built into the original factory installed windshield that BLOCKS GPS RECEPTION ! Unit works fine if antenna is positioned directly under the approx. 3 inch gap between the edge of the filter and the edge of the window at the top. So I bought an external antenna, which I bet won't fit whatever unit I finally end up with. Will keep you all advised. Sending unit out today(19Jan08).

  • Anonymous Feb 01, 2008

    I called support every week and sometimes twice a week since I shipped my 760 12/28. Of course, they always told me to call the following Monday to get the tracking number for the shipment of my repaired 760. Finally, they called and said "No parts to fix" so they were shipping a 4210. It would take approx 20 days to get it. Got it in 4 days. Unfortunately it appears none of our 760 accessories work on the 4210. But atleast I can "find my way home".

  • lee kon Feb 09, 2008

    I just wasted over 2 hours updating my rm760, just as it was finishing it said to remove the usb adapter so the unit could finish updating. While removing the usb adapter the power plug fell out. I replaced it, but the unit would not power up?



    I need to know if there is any way I can fix this?



    Please help.

  • lee kon Feb 09, 2008

    is there any other solution besides sending my unit back, for repair or replacement. How about the money I paid for the update?

    Do I get a refund? I emailed Magellan a little while ago. and hopefully I will hear from them soon.



    My problem is a little different, though, I suspect even if the plug didn't fall out while I was removing the usb connector, the unit would not have powered on anyway. This was a great unit. I am so sorry I attempted to update it..



    I cannot believe there is no way to reboot?



    Please help.



    Lee

  • Marko3 Feb 12, 2008

    I purchased the map "update" in December, and after waiting about 3 weeks it finally arrived. I waited the several hours for the unit to update only to find out that it no longer powers on. So needless to say I'm a little upset. I emailed Magellan, received no response over the last 2 months. I've called them, wasted my time and cell minutes being told by some guy with a thick middle eastern accent to "call back tomorrow". For what purpose? To waste more of my time and be told by Jihad warrior #2 to call back again? Absolutely ridiculous. I emailed Magellan again today, I will be calling again this week. But I doubt they'll do anything. When I bought this unit it was about $750. Pretty expensive paperweight. Not to mention I have a $70 DVD update that destroy's GPS units. My recommendation: DO NOT BUY FROM MAGELLAN!!!

  • drobert33 Feb 20, 2008

    During the map upgrade process on my 760 the PC lost its connection to the GPS unit and following the procedure prompts did not help. After many resolution attempts (I work in the exciting world of computers) the unit would no longer power up beyond showing a "blue screen of death." Apparently unrecoverable damage to the operating system is an occasional hazard in firmware updates, not only to GPS's but to MP3 players as well. I suspect if I had used "msconfig" to start the PC in bare bones mode on the first attempt it might have been successful (perhaps they should add that step to their update procedure). Magellan's call centre people were very courteous and when their manual update procedure would not resurrect the unit they connected me to their service department who gave me a return auth number and finally sent me a new 4210. I'd call that pretty good service.

  • Anonymous Feb 29, 2008

    I was getting message to perform Map Update - after map update, it was working fine for that trip. After starting the car next time I am unable to start my GPS (Magellan Roadmate 760). I am NOT sure what to do with this product. Please HELP!! Please inform me at my e-mail: bikash_ch2@yahoo.com



    Thanks

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23 Answers

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I installed today too. Totally dead, nothing but a backlight blue screen. This is their first update in 2.5 years and it bricked my GPS. You'd think they did it on purpose.

Posted on Dec 08, 2007

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They are firm on not replacing with 4250 anymore but 4210 is a much better unit. Does not announce the street names as Roadmate 760 used to. I had to live with the 4210 and I guess I can't complain too much but I am not ahppy wiht the solution they are giving. The replacement should be relative to the level of the unit (e.g. top of the line) - I spent $1100 for the original and got what I can buy on the market now for 300!!

Posted on Feb 13, 2008

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Any one know how to do a HARD reset on a Maestro 4040? I want to return mine (receive for Christmas) and am still within my 90 days for Amazon, but need to wipe out my AAA number and personal info. Pressing the reset on the side only reboots, it doesn't wipe anything. Any suggestions?

Posted on Feb 13, 2008

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I saw you comments, and they hit home for me as well. I bought a Magellan 4040 six months ago, and have used it very extensively over this time.

However, I made several mistakes that I will go into. First, I saw on their website the first of January that a new "update" was now available. First mistake, don't ever download a new version. First the process is out of a torture film. Boy, are they not user friendly when it comes to updates.

Well during this "update" you have to hit the reset button, another big mistake. I ended up with my unit only having a blank blue screen with a black bar across the bottom. It gets better (really worssse!) when I try to get it repaired.

I first email the support? department and get an email back saying to furnish the necessary information for them to issue a return Authorization Number to send the unit back for repair. I email back the information. It has been over a week with no response from Magellan.

On Tuesday of this week I decided to call and find out what the problem was. As you stated I was connected to someone on the other side of the world that I could hardly understand. Then I found out that they were in the marketing department, and got transfer to the "support?" department. Same story with the personnel in that department. After 30 minutes of trying to get them to understand that all I wanted was a Return Authorization Number, the lady stated that she was not "authorized" to give me the number and would have to transfer me to the "service" department. Again I was transferred and waited another 15 minutes with no connection. I hung up and am contemplating my options, one of which is to report Magellan to the Virginia Attorney General's Consumer Protection Division. At least I can get the company's name in front of the authorities, even if they cannot force them to give me the service that all consumers deserve.

I am sorry that this was so long, but hopefully it will help those on the forum that are looking to buy a GPS unit. Be careful, and my recommendation would be to stay away, FAR AWAY from Magellan!

Posted on Jan 17, 2008

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I used the number on their support page, a total waste of time.

Posted on Jan 12, 2008

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Why Magellan keep offering maps update if it is defective?
I spent 3 hours on the phone with their associate, and the
best I got was RA #. So I have sent my unit to repair center
last Friday (they got it today - I have a receipt). Now I have to
wait - for how long - nobody knows. The associate told me that
her supervisor will call me - nobody called. She also mentioned that not all units that were updated were powered off - I do not
believe her. I have no idea what I will get: my unit repaired or
new 4250 or 4050 or 4040. I think Magellan should at least be consistent in their solution (it should be similar to car manufacturers recalls). It is interesting, if somebody from
Magellan reads our comments.

Posted on Jan 08, 2008

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  • Roman Erenshteyn Jan 10, 2008

    Folks,



    I have spent another hour with supervisor from Magellan's repair center (Bill). He kept telling me that they will send me replacement unit (whichever they choose) in 21 days if they will not fix my 760 damaged by defective update. After I asked him to e-mail me what he told me, he said that their mail server does not work. The guy from public relations did not respond. The only I can do now is to wait. So the best solution doesn't work for me (when guy received replacement in three days and got Maestro 4250). Difficult to believe after reading all comments. Or, he is just lucky. So what I have are: no GPS for last 10 days (and for another 21 days), lost $84 for map update, lost $14 in postal charges, lost about 8 hours on the phone with Magellan, etc.

  • Roman Erenshteyn Jan 29, 2008

    Guys,

    I hope, finally, I got my problem resolved. I had the same problem you had - RoadMate 760 was powered off after installing map update and power never came back. After
    multiple calls I got RA and on Jan 4 sent unit to Repair Center. They received it on
    Jan 7. After that I called them several times and every time they told me that my unit
    will be fixed and sent me back in 21 days after they received it. On Jan 17, they issued another RA with different order number. Whenm I called them on Jan 28 (exactly 21 day after they received my unit) thay told me the story that the software they used for RA and order number generation failed and now I have to wait 21 days starting Jan 17. I told them that this is their fault. After a long conversation and arguments they finally placed an order that will replace my damaged unit by Maestro 4210 and it takes 10 days to deliver it. The maps on that unit are outdated - the last update was on 1 quarter 2007. But it seems to me the problem is resolved. Now I will see if this new unit will work. Hopefully, it will.



    Regards

  • Roman Erenshteyn Feb 13, 2008

    Guys,

    I am pretty happy with the replacement I have received from Magellan (Maestro 4210), but it has less features than RoadMate 760 which I had for more than a year and which
    was damaged after map and software update installation. The maps on Maestro 4210 are out of date (1 quarter 2007). I tried call Magellan and dispute charges for map and software updates, but the person I spoke to (yes, with this strange accent), probably does not understand how credit back works.
    He kept telling me that I got the replacement and must be happy. So, finally, I submitted a letter to my bank, letting them to dispute these charges with Magellan. May be they will succeed.

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I got through with tech support, first i emailed them, they replied telling me to remove cradle and replace(it never worked) or called support 800 707 9971 which i did.

they got me on hold for 2hrs then xfer me ....lost call. tied again 2hrs plus 1hr with the real people....they told me out of warrananty...i said not a problem with warranty its their product(V.6 upgrade) the n she spoke with m'ger ....ot permission for RA# ....for me to mail my unit for repair and i did.......i paid shipping cost

Posted on Jan 08, 2008

I talked with an attorney about this and we have a case however it will take time. Magellan knowingly sold defective materials to customers is illegal.

Posted on Jan 03, 2008

MY LETTER TO MAGELLAN:

I just loaded the map update and it killed my unit- no response to power. Apparently, your update has killed over 20 units, and probably many times that many. See:
http://www.fixya.com/support/t288636-unit_will_not_power_up_after_map
We are commencing a class action lawsuit since you continue to sell a defective upgrade that destroys a product I paid $400 for, and refuse to withdraw the defective upgrade from your web site.
This lawsuit will, of course, be coupled with a publicity campaign in industry publications (automotive, outdoor, home electonics) to inform the industry that Magellan pushes defective products.
I will be going out to purchase a replacement Garmin unit, since I have to have a GPS this week. We, the affected customers, will be doing everything in our power to remove Magellan from the marketplace, or at least to make them a minor player.

Posted on Jan 01, 2008

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Well, gee the tech support people never called me back with the information about where to send the dead unit for repair, or the RA#. So I called them back and they informed me that they can't help me now and I will have to call them back on Monday the 31st. I may never get a working unit at this rate.

Posted on Dec 29, 2007

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  • Frus Trated Dec 31, 2007

    Today is Monday the 31st and I called them back again as requested. I have spent another 2 hours on the phone with these people and they promised me that they would call me back with the RA# today sometime. Since my time is not important to them and all I have to do is sit here and wait for them to assist me with my problem, I told them how delighted I was with their prompt and courteous service. They did give me the address where to ship my unit, but that does me no good without the RA#. I certainly hope that others have not had the problems that I have.

  • Frus Trated Jan 01, 2008

    I can't believe this. They promised to call me back with the RA# yesterday. The phone call never came. I called today and the recording says to visit their website and ask Maggie for assistance and that they are closed. This has become a challange now.

  • Frus Trated Jan 07, 2008

    All tolled it only took 10 days, 7 calls, and 12 hours of listening to "I'm sorry, but our system is down/very slow. I promise, I will call you back with the RA# right away." I have finally gotten a number (I wouldn't hang up until I got it) and am proceeding to send my unit to their repair center. Now all I have to do is wait. I wonder how long this will take. By the way, I would like to be the supervisors boss, he is never there. I asked to talk to him/her numerous times and they were always out of the office. Go figure.

  • Frus Trated Jan 31, 2008

    Well, my brand spanking new Maestro 4210 arrived today. It has only taken 37 days (I tried to install the map update on Dec 26th), and that's when my Roadmate 760 died. I'm not real sure I like their replacement unit, but it's better than nothing at all. I wonder how outdated the maps are on this unit. I'm sure that I will never purchase another map update from Magellan.



    To sum it all up it took:



    2.5 hours update procedure on Dec 26th



    1 e-mail to their tech support.



    10 phone calls and talk to 25 different people to finally get an RA#



    old unit finally received by them on Jan 9th.



    another phone call to the repair center in Ft Worth and talking to 3 more people.



    Finally receiving a replacement unit on Jan 31st.



    I have to say that the experience has left me with a bad taste in my mouth for Magellan support. I liked the original product, but the jury is still out on the new one. Thanks to everyone on this website for reading my rants.

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Hoping for some help with RoadMate 700.
Updated from V5 EU maps with V6 and everything loaded fine. When out on the road I had a good blue strong signal but the screen would freeze regular and it would give me directions off a roundabout I had already passed and then catch up with itself. I never had any problems with the V5 and the unit worked prefectly. I was told by Magellan support how to reset unit by pressing - key and repeat and then power on whilst holding buttons, which I did and I reset unit within the unit as told to do. I then thought I would reinstall version 6 software and part way through the installation the unit froze.
I then had no choice but to simply remove usb and power cable.

The main problem I have now is that when I connect the unit to the pc with the supplied USB cable, the pc will not detect the Magellan RoadMate 700. It has once detected the unit but the unit is stuck on the loading screen or alternates itself between the loading screen and the blue Magellan screen.

I have made arrangements to send it back but would be gratefull if anybody knows a workaround to get the pc to detect the unit properly so I can reinstall the software.
At the moment the only way to turn off unit is to disconnect the power cable as when in this state it will not turn off with the power button.
I have tried different cables and also a different pc with same symptoms.
Othe items I have work fine through the same usb ports so I am 100% certain the cable and usb on pc are fine.
Until I can get the pc to connect to the unit then I am unable to install the software as within the software a message says " unable to find RoadMate 700/760" or similar.
At times when trying to connect pc to unit I have a message on pc saying something about hardware malfuntion 40.

Any help would be great as would be easier to get working myself rather having the inconvenience of sending it away.

Posted on Dec 28, 2007

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I spent a lot of time on the phone. they agreed to replace mine wih a 3250

Posted on Dec 22, 2007

  • smiledoc Jan 08, 2008

    received unit quickly. maps from april 07. don,t give up

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Hey guys, I talked to a tech on monday and was told that they would replace my unit with 4040,thinking this was the latest model,I agreed,but reading these posts and doing some research I found out that the 4250 was the latest model,I called back today to try to change the model,and mentioning what is being said here that some users were getting the 4250,she told me that my order was already processed and I should receive it by friday(THIS I GOT TO SEE) and also as of today they are not giving any 4250(probably also not true).anyway, I'll let you guys know if I ever receive the unit.Thanks

Posted on Dec 20, 2007

  • vinny 007 Dec 22, 2007

    This is a comment to Zoggy. I'm still waiting for my replacement which is also suppose too be 4040,(it might take a little longer coming to Canada) but they told me that they would pay for the return shipping.

  • vinny 007 Jan 01, 2008

    I have received my replacement unit (4040), seams to be working fine, although I find the POI's are abit out of date for a new version system.

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I have the same problem too!!! My gps unit(roadmate 760 bricked after updating maps)... please suggest me what to do.....the customer support or the technical support does not pick the phone at all!!!! how cud u guys get hold of them???

please help.....

Posted on Dec 19, 2007

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  • srinivasch Dec 19, 2007

    i got the same problem with my roadmate 760....gps died after map updates.....and i am not able to get hold of the tech support or th customer support...please advise.....

  • srinivasch Dec 20, 2007

    I called the technical support and talked to " THOMAS" who doesnt seem Thomas ny the accent. But, he assured me that they wud replace my roadmate with a new Maestro series gps. He told me to call tomorrow as the "TOOLS" were down...god knows what tools they are.....

    but guys try calling the technical support and hang on to the line till u convince the guys to replace the screwed up unit(s)....

  • srinivasch Dec 21, 2007

    I finally got hold of the service department. Spoke to the guy for some 45 mins....he asked for my CC number( just in case i dont send my broken 760 back)...i gave it to him.....well...if they charge my CC, i wud dispute the transaction.....;ets see. They are replacing my broken unit with a maestro 3250. Looks like a gud deal to me.....



    will post another comment after i receive it....(he says 7-10 business days)....

  • srinivasch Dec 23, 2007

    Guys, dont panic for the loss of the units.Simply call the Technical support people. They dont seem to speak good english, but will help you. Always insist on a replacement GPS unit( they'll tell stories, dont pay any heed to them).



    Finally, they'll tell u..." I just got an approval to send u a replacement gps"....



    i tried and they shipped me a new gps(maestro 3250)...will post another comment after i get it....



    cheers

  • srinivasch Jan 08, 2008

    Guys.....Finally, i got my Maestro 3250....happy about it that they replaced my broken gps......



    dont leave it, be on the fone for loooong time and u'll get replacement too!!!!!!!!!



    cheers

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Hey guys! I also had the fantastic opportunity to waste 2.5 hours on the phone with them.They told me that they will replace my unit with the 4040.After trying twice to get them to replace it with the 4250 they insisted that the only ones they were replacing with the 4250 were the ones that had the traffic kit.And they said they needed my card # so that if I don't send back my 760 they would have to charge me.

Posted on Dec 19, 2007

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Jimmy 1954- I spend about 2hrs on the phone last night (1hr on hold at various times), and went back and forth with atleast two ladies who didn't speak English very well, so it made for interesting conversation. They were hell bent on only offering me the 4040, then I let them know of this site and that people were getting the 4250 instead of the 4040. The lady on the phone assured me that NO ONE was getting a 4250, but she could give me a 40% discount on the 4250 and would charge $250. I told her that it was ridiculous and unacceptable and that I had already had to send it in twice (once before the updates I paid $70 for bricked my unit) and that with shipping costs and the costs for the update, it was over $100 I'd spent already. She went on to tell me that I should be happy they were sending me a more advanced system with the 4040 and then went on to hassle me about not having purchased the traffic feature or the european maps for the 760, so how could I ask for the upgrade to the 4250. I'm not usually a jerk, but I was tired of having had to use all my daytime minutes and not being able to speak to a supervisor over her so I told her that I would not purchase another Magellan product and that if Magellan was, in fact, giving some users the 4250 and only giving me the 4040, I would be contacting my lawyer. She put me on hold again, came back, tried the same crap, I asked again to speak to her supervisor, she put me on hold, came back and said she was authorized to send me the 4250 for no additional charges and I would receive it in 7-10 days.... phew, I'm sure that won't help anyone, but it sure helped to get that out. Thanks folks and good luck!

Posted on Dec 18, 2007

  • chmbers024 Dec 18, 2007

    Jimmy- I didn't have to give ANY credit card information. All they asked me was for my mailing address, name and phone number. I wouldn't have given that fool my CC number either. It sounds like no one below management knows whats going on.

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This is a question for JDOC and ZOGGY....
I called Magellan at the 1-800-707-9971 technical support yesterday and had the run around with them. I had to tell the girl I spoke to that I had done all the checks on my unit to make it power up and then got transferred to a guy name George. George only wanted to give me a 40% discount on another unit, and I had to argue with him for a while and let him know that was unacceptable. He finally agreed to replace my unit with a 4040 unit. I agreed with this until he wanted my credit card #. I told him he wasn't getting my card # because he didn't need it. He told me he needed my card # for security purposes???? I told him that Magellan already had my number because I had ordered the map update from them but he still wanted my card #. I told him no and that I would call back again later. Did you guys have to give up your card # and go through all the hassle from tech support that I went through.

Jimmy

Posted on Dec 18, 2007

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  • Jimmy1954 Dec 18, 2007

    chmbers024 - I appreciate your response. I can feel the pain you went throught, because I've been there and am still not done with Magellan tech support yet. Did you have to give up a credit card # for what they said was security purposes?

  • Jimmy1954 Dec 18, 2007

    chmbers024 - Thanks again for the response. Thats the info that I needed to know before I call again. I wasn't going to give up my card # either.

  • Jimmy1954 Dec 18, 2007

    JDOC - Thank you for your reply. Your response and chmbers024 response will help me when I call them again. I hope you guys get your new gps units. I will be glad when this is all over. I still can't believe installing a map update would turn my gps unit into a brick.

  • Jimmy1954 Jan 11, 2008

    I finally got back to calling the tech support # again today. I finally got them to pass me off to service and they want me to send my unit back in for repairs now instead of replacing the unit. I got my RA # from them, so I will now send it back in and see what happens next.

    Jimmy

  • Jimmy1954 Feb 05, 2008

    Update - Well I finally got around to sending my unit in to their Texas repair facility on 21 Jan and they received it on the 23 of Jan. I was going to wait 2 weeks and then give them a call and inquire on the status, but quess what, I had a brand new 4210 sitting on my front porch when I got home from work on 4 Feb. I was suprised, I didn't have to call and go through the hassle of doing the phone and wait game. I don't plan on doing any updates on this unit.

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I spoke to Magellan this morning and they had me try a few rudimentary tests and then said they would replace the unit. They are replacing it with a Magellan 4250 and I should have the replacement in 7 to 10 days. Upon receipt I am to return the 760 unit with an enclosed shipping label. The support person was pleasant and helpful, and if I receive the replacement unit as described, I will not be unhappy with Magellan’s support. They are in a difficult position, regardless of the cause and they appear to be attempting to do the right thing

Posted on Dec 17, 2007

  • Charles Dec 20, 2007

    I received my replacement unit today and have begun familiarizing
    with it. I have powered it up and superficially it appears to be operating
    properly.

    It is apparent many people have had problems with Magellan’s support
    service. In my case however, on the only occasion I had a problem, I called
    them and in three days I have a new current model replacement in my hands. From
    my perspective that is very good service and I would not hesitate to recommend
    them in the future.

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I received an email back from tech support suggesting I call (voice) the tech support number. I called an tech support said I needed to FAX a copy of my order for purchasing the update.
Didn't know why he needed that because I gave him the order # and he should have been able to look it up.

Anyway, I waited about another 3 hours and called back again. This time the tech must have immediately regonized the problem. (Must be a very common problem growing every minute.) It said he would replace my unit with a Maestro 4250.

This problem with the update seems to render the unit inoperable. The solution seems to be to get Magellan to replace the unit.

Posted on Dec 16, 2007

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  • derme Dec 18, 2007

    When these promised replacement units start arriving it would be interesting to hear from others if Magellan honored their committment. Did you receive the promised unit? Did you get billed for any additional costs? Were you satisfied with the replacement?




  • derme Dec 20, 2007

    Just received my replacement unit as promised. Haven't road tested yet but everything looks and test OK.



    I will mail back my bricked 760 tomorrow per our agreement and if this settles the issue I will be satisfied with outcome.


  • derme Dec 20, 2007

    gstein-They sent me the 4250. I understand by the comments that they are no longer giving 4250's but 4040's instead.



    If my research is correct I believe the 4040 is more of a close match to the 760.



    I believe they started giving the higher end units to satisfy the complaints until they realized how wide spread this problem has become.



    I see they are still offering the map update on their website. Let's hope it is a revised version and not the same one that has been destroying all the 760's.

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I am contemplating a class action suit. If anyone is interested please e-mail to me:
tcileonbryn@worldnet.att.net

Posted on Dec 15, 2007

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I am not sure the replacement 4040 is comparable to the magellan 760. What do others think?

Posted on Dec 15, 2007

  • gstein Dec 20, 2007

    derme - Which unit did they send you? The 4250 or the 4050.

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After running the map update, I now have a device that will not turn on. Another bricked unit. :(

Posted on Dec 12, 2007

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  • zoggy Dec 12, 2007

    After running the map update, my unit is bricked. wtf?

  • zoggy Dec 14, 2007

    I tried to email Magellan about my bricked device, they made me call in. I called in, they informed me that it's dead and no longer being made so they have to offer me a replacement of a different model.



    The replacement model is: Magellan Maestro 4040

    URL: http://www.magellangps.com/products/prod...



    Which is a fair thing to do, the only bad thing is that our Map update is non refundable and does not work on any other models.

  • zoggy Dec 22, 2007

    I got my 4040 replacement on Thursday, I was very shocked to see it arrive so soon. I must say, I really do like the new unit over my 760. It works well, even inside my house. The map software is much much newer than what was on my 760, I can finally see my street! I just wish magellan would cover the shipping of the 760 back or credit me back for the map update.



    Regardless, I am happy to get a newer unit, even tried out the phone intergration and it works well.

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Just received an email from Magellan with the advice that I should run the update again! I am not sure what part of "It won't turn on" that they did not understand or maybe they think that updates can be done with the unit turned off. My computer does not seem to agree.

Posted on Dec 09, 2007

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  • jdoc Dec 16, 2007

    I think that Magellan is in trouble with this one. If they are going to offer us a new unit it should be the Maestro 4050. See http://www.gpsmagazine.com/reviews.php

    I would consider the class action avenue as an alternative simply because I object to the way they treat their customers. They have caused a lot of grief by taking my unit out of commision and have wasted a huge amount of my time in trying to get a solution. Are they still sending out the updates? Have they posted a warning anywhere (I've not seen one; has anybody seen one?)? If they are continuing to send these defective updates out after more than ample warnings they should be sued. They have been sent links to this site so they should know what is being said here.

  • jdoc Dec 18, 2007

    Update

    I finally got throught to a live preson at Megellan. I had to stop trying to use the automated system features that lead me to enter that I was calling about a Roadmate 760 because every time I made that choice I got a recording inviting me to "call again later". My advice is simply choose the generic option "for all other enquiries".

    When you finally get a live person do not expect that they know anything about this problem. The first 'technician' suggested that I get the update for the 760!

    Do be prepared to give them the serial number of your unit, which fortunately happens to be on the packing slip that the update came with.

    Eventually I was offered a Maestro 4040 and told how lucky I was to get all the new features. I said that this was confusing to me because other peolpe with the same problem had been sent the Maestro 4250. After further discussion and after I gave the agent access to my web site at Magellan his supervisor authorized sending the 4250.

    This took over two hours on the phone, most of that time on hold listening to their music. (I had lots of time to check their web site; no mention of this problem that we have had).

    In summary, they do not have parts to fix the 760; you need to know your serial number and possibly other stuff so they can verify who you are and you need to tell them what you want. I mentioned this website to make sure that they know there are others with the same story and to let them know that we are sharing the information.

    Wonder if the replacement will work?

  • jdoc Dec 18, 2007

    I was not asked to give my credit card number. I would not have done so but they did access my file and it is there so I will watch to make sure that there are no new charges from them.

  • jdoc Dec 27, 2007

    My new unit (4250) arrived Christmas Eve. I am happy to have it and it appears to have some nice advances over the Roadmate 760 but has anyone else ntoiced that the maps are not up-to-date? The "new" roads for my city are not in this version. I am talking about streets that are at least 18 months old. I have not had the time or energy to go searching through the loaded maps to see how other cities compare but it is frustrating that a 2007 unit does not have city streets that have been in use since 2005/2006.

    I wonder if they are going to sell an update! If they do should I buy it? :-)

    Best of luck to all and Happy New Year!

  • jdoc Jan 10, 2008

    Comment

    I read an article about GPS systems in the Miami Herald yesterday which claims that Google and Magellan are working on a partnership idea to add more features to future Magellan GPS units.

    I think that someone at Google should read about these problems that we are having and proceed with caution.

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