Question about Magellan Roadmate 760 GPS Receiver
I cannot get my 760, which worked fine before hand, to come back on after I installed my map update from Magellan. Is there a way to reboot this unit manually? Some of my other GPS are capable of that but I don't see a way to do it on this unit. HELP!!!
I installed today too. Totally dead, nothing but a backlight blue screen. This is their first update in 2.5 years and it bricked my GPS. You'd think they did it on purpose.
Posted on Dec 08, 2007
They are firm on not replacing with 4250 anymore but 4210 is a much better unit. Does not announce the street names as Roadmate 760 used to. I had to live with the 4210 and I guess I can't complain too much but I am not ahppy wiht the solution they are giving. The replacement should be relative to the level of the unit (e.g. top of the line) - I spent $1100 for the original and got what I can buy on the market now for 300!!
Posted on Feb 13, 2008
Any one know how to do a HARD reset on a Maestro 4040? I want to return mine (receive for Christmas) and am still within my 90 days for Amazon, but need to wipe out my AAA number and personal info. Pressing the reset on the side only reboots, it doesn't wipe anything. Any suggestions?
Posted on Feb 13, 2008
I saw you comments, and they hit home for me as well. I bought a Magellan 4040 six months ago, and have used it very extensively over this time.
However, I made several mistakes that I will go into. First, I saw on their website the first of January that a new "update" was now available. First mistake, don't ever download a new version. First the process is out of a torture film. Boy, are they not user friendly when it comes to updates.
Well during this "update" you have to hit the reset button, another big mistake. I ended up with my unit only having a blank blue screen with a black bar across the bottom. It gets better (really worssse!) when I try to get it repaired.
I first email the support? department and get an email back saying to furnish the necessary information for them to issue a return Authorization Number to send the unit back for repair. I email back the information. It has been over a week with no response from Magellan.
On Tuesday of this week I decided to call and find out what the problem was. As you stated I was connected to someone on the other side of the world that I could hardly understand. Then I found out that they were in the marketing department, and got transfer to the "support?" department. Same story with the personnel in that department. After 30 minutes of trying to get them to understand that all I wanted was a Return Authorization Number, the lady stated that she was not "authorized" to give me the number and would have to transfer me to the "service" department. Again I was transferred and waited another 15 minutes with no connection. I hung up and am contemplating my options, one of which is to report Magellan to the Virginia Attorney General's Consumer Protection Division. At least I can get the company's name in front of the authorities, even if they cannot force them to give me the service that all consumers deserve.
I am sorry that this was so long, but hopefully it will help those on the forum that are looking to buy a GPS unit. Be careful, and my recommendation would be to stay away, FAR AWAY from Magellan!
Posted on Jan 17, 2008
I used the number on their support page, a total waste of time.
Posted on Jan 12, 2008
Why Magellan keep offering maps update if it is defective?
I spent 3 hours on the phone with their associate, and the
best I got was RA #. So I have sent my unit to repair center
last Friday (they got it today - I have a receipt). Now I have to
wait - for how long - nobody knows. The associate told me that
her supervisor will call me - nobody called. She also mentioned that not all units that were updated were powered off - I do not
believe her. I have no idea what I will get: my unit repaired or
new 4250 or 4050 or 4040. I think Magellan should at least be consistent in their solution (it should be similar to car manufacturers recalls). It is interesting, if somebody from
Magellan reads our comments.
Posted on Jan 08, 2008
I got through with tech support, first i emailed them, they replied telling me to remove cradle and replace(it never worked) or called support 800 707 9971 which i did.
they got me on hold for 2hrs then xfer me ....lost call. tied again 2hrs plus 1hr with the real people....they told me out of warrananty...i said not a problem with warranty its their product(V.6 upgrade) the n she spoke with m'ger ....ot permission for RA# ....for me to mail my unit for repair and i did.......i paid shipping cost
Posted on Jan 08, 2008
I talked with an attorney about this and we have a case however it will take time. Magellan knowingly sold defective materials to customers is illegal.
Posted on Jan 03, 2008
MY LETTER TO MAGELLAN:
I just loaded the map update and it killed my unit- no response to power. Apparently, your update has killed over 20 units, and probably many times that many. See:
We are commencing a class action lawsuit since you continue to sell a defective upgrade that destroys a product I paid $400 for, and refuse to withdraw the defective upgrade from your web site.
This lawsuit will, of course, be coupled with a publicity campaign in industry publications (automotive, outdoor, home electonics) to inform the industry that Magellan pushes defective products.
I will be going out to purchase a replacement Garmin unit, since I have to have a GPS this week. We, the affected customers, will be doing everything in our power to remove Magellan from the marketplace, or at least to make them a minor player.
Posted on Jan 01, 2008
Well, gee the tech support people never called me back with the information about where to send the dead unit for repair, or the RA#. So I called them back and they informed me that they can't help me now and I will have to call them back on Monday the 31st. I may never get a working unit at this rate.
Posted on Dec 29, 2007
Hoping for some help with RoadMate 700.
Updated from V5 EU maps with V6 and everything loaded fine. When out on the road I had a good blue strong signal but the screen would freeze regular and it would give me directions off a roundabout I had already passed and then catch up with itself. I never had any problems with the V5 and the unit worked prefectly. I was told by Magellan support how to reset unit by pressing - key and repeat and then power on whilst holding buttons, which I did and I reset unit within the unit as told to do. I then thought I would reinstall version 6 software and part way through the installation the unit froze.
I then had no choice but to simply remove usb and power cable.
The main problem I have now is that when I connect the unit to the pc with the supplied USB cable, the pc will not detect the Magellan RoadMate 700. It has once detected the unit but the unit is stuck on the loading screen or alternates itself between the loading screen and the blue Magellan screen.
I have made arrangements to send it back but would be gratefull if anybody knows a workaround to get the pc to detect the unit properly so I can reinstall the software.
At the moment the only way to turn off unit is to disconnect the power cable as when in this state it will not turn off with the power button.
I have tried different cables and also a different pc with same symptoms.
Othe items I have work fine through the same usb ports so I am 100% certain the cable and usb on pc are fine.
Until I can get the pc to connect to the unit then I am unable to install the software as within the software a message says " unable to find RoadMate 700/760" or similar.
At times when trying to connect pc to unit I have a message on pc saying something about hardware malfuntion 40.
Any help would be great as would be easier to get working myself rather having the inconvenience of sending it away.
Posted on Dec 28, 2007
Hey guys, I talked to a tech on monday and was told that they would replace my unit with 4040,thinking this was the latest model,I agreed,but reading these posts and doing some research I found out that the 4250 was the latest model,I called back today to try to change the model,and mentioning what is being said here that some users were getting the 4250,she told me that my order was already processed and I should receive it by friday(THIS I GOT TO SEE) and also as of today they are not giving any 4250(probably also not true).anyway, I'll let you guys know if I ever receive the unit.Thanks
Posted on Dec 20, 2007
I have the same problem too!!! My gps unit(roadmate 760 bricked after updating maps)... please suggest me what to do.....the customer support or the technical support does not pick the phone at all!!!! how cud u guys get hold of them???
Posted on Dec 19, 2007
Hey guys! I also had the fantastic opportunity to waste 2.5 hours on the phone with them.They told me that they will replace my unit with the 4040.After trying twice to get them to replace it with the 4250 they insisted that the only ones they were replacing with the 4250 were the ones that had the traffic kit.And they said they needed my card # so that if I don't send back my 760 they would have to charge me.
Posted on Dec 19, 2007
Jimmy 1954- I spend about 2hrs on the phone last night (1hr on hold at various times), and went back and forth with atleast two ladies who didn't speak English very well, so it made for interesting conversation. They were hell bent on only offering me the 4040, then I let them know of this site and that people were getting the 4250 instead of the 4040. The lady on the phone assured me that NO ONE was getting a 4250, but she could give me a 40% discount on the 4250 and would charge $250. I told her that it was ridiculous and unacceptable and that I had already had to send it in twice (once before the updates I paid $70 for bricked my unit) and that with shipping costs and the costs for the update, it was over $100 I'd spent already. She went on to tell me that I should be happy they were sending me a more advanced system with the 4040 and then went on to hassle me about not having purchased the traffic feature or the european maps for the 760, so how could I ask for the upgrade to the 4250. I'm not usually a jerk, but I was tired of having had to use all my daytime minutes and not being able to speak to a supervisor over her so I told her that I would not purchase another Magellan product and that if Magellan was, in fact, giving some users the 4250 and only giving me the 4040, I would be contacting my lawyer. She put me on hold again, came back, tried the same crap, I asked again to speak to her supervisor, she put me on hold, came back and said she was authorized to send me the 4250 for no additional charges and I would receive it in 7-10 days.... phew, I'm sure that won't help anyone, but it sure helped to get that out. Thanks folks and good luck!
Posted on Dec 18, 2007
This is a question for JDOC and ZOGGY....
I called Magellan at the 1-800-707-9971 technical support yesterday and had the run around with them. I had to tell the girl I spoke to that I had done all the checks on my unit to make it power up and then got transferred to a guy name George. George only wanted to give me a 40% discount on another unit, and I had to argue with him for a while and let him know that was unacceptable. He finally agreed to replace my unit with a 4040 unit. I agreed with this until he wanted my credit card #. I told him he wasn't getting my card # because he didn't need it. He told me he needed my card # for security purposes???? I told him that Magellan already had my number because I had ordered the map update from them but he still wanted my card #. I told him no and that I would call back again later. Did you guys have to give up your card # and go through all the hassle from tech support that I went through.
Posted on Dec 18, 2007
I spoke to Magellan this morning and they had me try a few rudimentary tests and then said they would replace the unit. They are replacing it with a Magellan 4250 and I should have the replacement in 7 to 10 days. Upon receipt I am to return the 760 unit with an enclosed shipping label. The support person was pleasant and helpful, and if I receive the replacement unit as described, I will not be unhappy with Magellan’s support. They are in a difficult position, regardless of the cause and they appear to be attempting to do the right thing
Posted on Dec 17, 2007
I received an email back from tech support suggesting I call (voice) the tech support number. I called an tech support said I needed to FAX a copy of my order for purchasing the update.
Didn't know why he needed that because I gave him the order # and he should have been able to look it up.
Anyway, I waited about another 3 hours and called back again. This time the tech must have immediately regonized the problem. (Must be a very common problem growing every minute.) It said he would replace my unit with a Maestro 4250.
This problem with the update seems to render the unit inoperable. The solution seems to be to get Magellan to replace the unit.
Posted on Dec 16, 2007
I am contemplating a class action suit. If anyone is interested please e-mail to me:
Posted on Dec 15, 2007
After running the map update, I now have a device that will not turn on. Another bricked unit. :(
Posted on Dec 12, 2007
Just received an email from Magellan with the advice that I should run the update again! I am not sure what part of "It won't turn on" that they did not understand or maybe they think that updates can be done with the unit turned off. My computer does not seem to agree.
Posted on Dec 09, 2007
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