Question about GE GSS25SGSSS Stainless Steel Side by Side Refrigerator

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Freezer not freezing, fridge section not cooling

I have a side by side GSS25SGSASS serial number: GH410313

The freezer does not freeze and the fridge does not cool.

This is the second time that this is happening.

The first time i put the fridge off, removed everything inside, open the doors and left the unit like this for 24 hours or so.

I then put it back on and within a day it started freezing as if nothing happened and worked for about four to five months without a problem.

Now it is doing the same thing once again.

What is the problem please

Posted by on

  • BILLLANS Mar 07, 2008

    my jenn-air does the same thing. also my ice maker will dispense ice and then won't turn off in a timely fashion , so ice spills on the floor until it decides to turn off.

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Last night i noticed that the ice cream in the freezer was melted and there was condensation freezing in the freezer. and today i came home and the fridge and the freezer both are not working everything is melted i unplugged the unit and plugged it back it ran for about 5 minutes then nothing what can i do

Posted on Oct 13, 2008

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Let see if this apply, I have the same problem, but I notice that the lights on the door are off as well. I can hear the water pump kick when I plug the unit but nothing else works. Only the illumination lights from inside. The unit was off for more than 24hrs. There is no ice or nothing in it. Help!!

Posted on Apr 29, 2008

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The problem you have sounds like the defrost heater is not being activated causing the evaporator to choke up with ice which will therfore restrict the airflow through the cabinet,
to resolve this problem you are best to defrost the unit and replace the thermal fuse for the heater' and the defrost sensor, both these parts are located behind the evaporator cover inside the freezer.

hope this is of help murdozzz2

Posted on Dec 08, 2007

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