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Dish Network - Loss of signal after smart card upgrade.

I have a Dish Network model 301 unit. After upgrading from the yellow card to the blue one last month, the unit constantly loses the signal and has to reaquire. I have two SW21 switches, connected to separate rooms, and have tried both. I have also tried my spare set of LNBF's. The System Info and Check Switch tests always pass. The signal meter shows an average of 75 on both satellites (110 & 119), but the signal suddenly vanishes (no fade) then reappears. Customer Service had me run the Check switch test again, then said "That ought to fix it", but it didn't.

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  • krebs830 Sep 05, 2009

    Thanks! I tried hooking up an older receiver that I hadn't used in years, and even with the ancient smart card it was able to aquire both satellites (though it only displayed a handful of channels) and there were no drops during the time it was on. I shut it off when I went to lunch, and it must have done a software update because when I turned it on again it wouldn't acquire anymore. I'll see if DN will activate it with the new card.

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Hi I will be more than glad to assist you in this concern.. Since you did already all the troubleshooting to fix the problem and according to the customer service, just run the check switch and test, that should fix the problem, but it didnt. The blue card that your refering is the g3 smartcard, it started when u insert to the 301 receiver.. It could be a bad smartcard or the receiver is bad, If you have another solo receiver in the house, just to isolate the problem, try to hook up the other solo receiver in the room where the 301 receiver is hook, run a check switch and test to the other solo receiver, once its done check your sat and signal, once its ok, cancel all the way out and it should acquire the sat signal..it will show attention 015 and let it finish the progress until it download the programming guide.. once u got a picture and the problem still exist with a different receiver. the problem is with the receiver and the receiver needs to be replace, if you call on dish network tech support, tell them that you try using another receiver and install to the room were the 301 is located, so that they wont do a troubleshooting again.. that is.. if you have another receiver to test and isolate the problem, but if not request for a service call so that they will send tech to your house.. please feel free to get in touch.

Posted on Sep 05, 2009

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