Question about Empire DV-215 Direct Vent Natural Gas Heater

1 Answer

Empire DV-215 Low Flame Issue

I have a DV-215 wall heater for a fish house and the flame is no more than 1 inch high. The pilot light is taller than the flame. When I tap on the valve body the flame jumps to 4-5 inches but quickly falls back down. Is there any ideas as to what causes this situation?

Posted by on

  • Anonymous Mar 21, 2014

    the flame is 2 high, it has about 2 inches of blue and about 2 inches orange-yellow, flame runs about 4 inches, what can I do



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 1,420 Answers

Either a restriction in the gas train, low gas pressure or a bad gas valve. Check the pressure on the gas line when on pilot and again when the burners are running. Depending upon what type of gas it runs on, you should have at least 4" W.C. if Natural Gas and 10" W.C. if Propane. If gas pressures test good and all valves are open, you are looking at replacing the gas valve.

Posted on Dec 10, 2007


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My pilot light will not stay on. when you go to turn the knob to keep it on it just goes out.

My recommendation is that you will have to measure the millivolts created by the flame on the thermocouple, under most circumstance the pilot will not stay on if it doesn't stay greater than about 20mv if it does reach or exceed 20mv then the gas valve that recieves the mv has an internal componant that is out and should be replaced (never repair the gas valve). Hope that helps!

Nov 19, 2011 | Empire DV-215 Direct Vent Natural Gas...

2 Answers

I have a Empire DV210 wall mount vented furnace. The pilot light is very hard to start and has a very small flame not touching the thermopile. The flame is blue but very small. I can not get the primary...

The pilot ofifice probably has a bit of dirt in get it out you will need to take the pilot apart and clean it out...this can be fairly difficult on those heaters and getting it back together can be a attention as you take it apart...blow our the tip with canned air like you would use to clean your keyboard...
Then reassemble...
Sometimes the "hood" or the cover over the flame will bend up over time and you will also have to bend it down a bit to get the pilot flame onto the thermocouple...make sure the thermocouple is also pushed all the way up in the holder...


Mar 18, 2011 | Empire DV-215 Direct Vent Natural Gas...

1 Answer

Secondary burner will not light or lights and flame is only 1/4 inch high what do I do.

It sounds as if the secondary burner may be clogged. If you still have your Owners Manual, look under the Trouble Shooting Section. It will help you determine if that is the problem and if it is how to properly remove the burner for cleaning. Its a fairly simple, but lengthy process. So much so, it's more than I can explain thoroughly here.

If however, you no longer have your Owners Manual, you can download it in pdf format, by going to the following link.

Feb 02, 2011 | Empire DV-215 Direct Vent Natural Gas...

1 Answer

Low flame and heat output want 2 clean burners etc

This can be done by using an air compressor. Just simply blow out the orifices and the injection tube. That will clean everything out. This may also be a propane pressure problem. Try cleaning it first and then check the inches of water on propane or natural gas.

Jan 23, 2011 | Empire DV-215-SG Wall Mounted Panel Heater

1 Answer

The heater piolet light goes out when you move to use the heater

There is a thermo coupler that shuts the gass off if it is ba. It is locacted just in front of the pilot flame It has to sense the pilot to let the gss through. It is an easy fix and inexpensive.

Nov 12, 2009 | Empire DV-215 Direct Vent Natural Gas...

1 Answer

Empire DV-35 low heat low flame

Check your gas pressure, You could have a gas valve problem or you could have a restriction in the air intake.

Sep 04, 2009 | Empire DV-35 Heater

2 Answers

Pilot lights and one panel burns

Empire faw 40 makes a loud bang when starting up. There are three burners. The pilot light is on one burner. When the furnace starts, gas is lit on that burner and the flame is passed on to the other burners by a small channel that can get stopped up. You just have to remove the burners and clean the channel with a small file, like on a finger nail clipper. This can be difficult due to the pilot assemble being attached with two bolts. The bolt on the right has to be removed with a short screw driver. You can not get a socket on it. After you remove it there is enough play to remove the bracket and gas burners.3_4_2012_5_06_50_am.jpg

Nov 23, 2008 | Empire DV-215 Direct Vent Natural Gas...

Not finding what you are looking for?
Empire DV-215 Direct Vent Natural Gas Heater Logo

570 people viewed this question

Ask a Question

Usually answered in minutes!

Top Empire Heating & Cooling Experts

Paul Carew

Level 3 Expert

3408 Answers

Steve Allison
Steve Allison

Level 3 Expert

5569 Answers

john h

Level 3 Expert

19309 Answers

Are you an Empire Heating and Cooling Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides